I pay an extra fee ($25.00) to use this agency and when I needed them to explain my insurance which…read morewas categorized as a catastrophic claim, the owner Stefany refused to assist me and actually hung up on me. Stefany terminated the employee Wendy, who did help me and instructed her "team" not to communicate with me. I am a senior citizen and felt bullied by her. Additionally, the agency also misquoted me and two weeks later, I received an invoice from a policy in the amount of $42.75 that I had to pay. I initially gave Stefany the benefit of doubt, having a bad day, etc. but came to realize that she didn't care about my request for answers regarding my homeowners claim. Don't waste your money here.

Chrissy has been such a lifesaver. She was kind and patient with me as we worked through getting…read moreour family the best car insurance rate and plan that suited us best. Saved us a ton of money after I had to add teenage drivers. I highly recommend giving A Better Choice a call if you're in the market for an insurance quote.

First off they have AMAZING customer service. They will walk you through anything you need help…read morewith and they give you such detailed instructions. Everyone that works there is phenomenal. They deserve awards for best insurance company based on customer service alone!

Hands down the best agent out there! Kaitlyn was very attentive to detail with my life insurance…read morepolicy. She really cared to help make sure i got what i wanted and needed with the cheapest and best coverage! She truly cares about her costumers and very obviously loves her job! She did an outstanding job! I couldn't have asked for anyone better! If i ever decided to update my policy i most certainly will be getting back into contact with Kaitlyn! I suggest everyone who reads this to get ahold of her and get some life insurance!

Rodney was my All State agent for a while until I got into an accident and switched my insurance…read morecompany. He initially gave me pretty good deal on my auto policy and he was always upfront about what coverage I need versus what he recommend and good for me. He was always precise an persistent on his work so I would defiantly recommend him for anyone looking to switch to all state. I would say give him a call and he will try to get you a great deal on any insurance.

Insurance really is about service. The entire point of having it is that it is there when you need…read moreit. I have heard that Allstate is expensive but I have had other companies give me a quote and they were all close to what I currently pay. When I had to use Allstate to replace my roof after hail damage, Allstate was so easy to work with. ( I have both my auto and home with them) I had an agent that I didnt like but was to lazy to change. Allstate dropped her and transfered my policy to David Cash. I have never met or spoke with David directly but his staff is great. I get updates when payments are due & made and when my credit card on file is about to expire. Since my policy had been transfered, they never reviewed it with me until it recently renewed. As they reviewed my policy they noticed changes and recommended them to me. They werent pushy trying to sell me but made sure I was appropriately covered. It's been great having my policy with them.

Travis and his staff are wonderful. Montana was at the front desk and immediately helped me with my…read morequestions. I had emailed my car insurance declaration page a few days prior and they already had an 'apples to apples' comparison from several companies. They also had a few ideas on how to protect my house and cars with an umbrella policy. I recommend checking them out if you have a chance. They will work hard to get you the coverage you need and at a very reasonable price.

BE Cautious of this business.... They, meaning the Insurance agents themselves. They charge you…read moreextra hidden fees that is never discussed when buying their policy. I had called to purchase a new policy and to add my granddaughter as a new driver. Spoke to Jose and during our conversation, he never once mentioned the extra $160.00+ fee that is charged by the agency themselves. They call it, "Policy or Service Fee Consent" but they, Jose never mentioned these fees. They charge it separately from the policy itself. It wasn't until I went to sign the paperwork, I seen the hidden fee, and I specifically typed on the signature line, "LET'S DISCUSS THESE FEES". I did not receive a call from anyone at Superior. and it was already after closing. I called the next day and spoke to a woman and told her I wanted to cancel my policy because these extra fees that were never discussed, she stated in a raised voice, "you're not getting that back and that you signed the paperwork approving it". So, I guess when the electronic signature crap they send you automatically signs your name even though it gives you a choice to type what you want, it converts it to a signature. My paperwork shows exactly what I typed and SIGNED. They at Superior are saying that I SIGNED IT AND AGREED TO IT... THAT'S A LIE. I am filing a complaint with the NC Insurance Commissioner of their shady business doings. I have never had an Insurance Agency bill me a service fee on top of what I am charged from the Insurance company themselves, including the one I am currently with. Keep shopping for a better and more honest Insurance Agency!!!

Working with Joy was an absolute game-changer! She took the time to really understand our needs and…read moreended up saving us $5,492.96 on our insurance! She made the process easy, stress-free, and completely worth it. We are so grateful and highly recommend her to anyone looking to save money and get great coverage! If you're wondering whether it's worth having someone review your insurance, the answer is YES. She is amazing!

Howard has been my parents agent for over 20 years. My dad who is not with us anymore enjoyed…read morewalking in to his office to get questions answered. My dad enjoyed the one and one contact with Howard and his associates. Thank you Howard for hiring wonderful people. I just doubt with Deneen and she is a cut above.

I have dealt with Howard and his team many times throughout the years. They are highly…read moreknowledgeable and helpful. I have been very satisfied with their service!