Renee is great to work with and surrounds herself with friendly, helpful people. It seems most of the negative reviews here are a general misunderstanding of Allstate policies (ie, the "fine print") and concerns about auto generated messages. My granddaughter has renters insurance with Allstate and just had an issue with a malfunctioning sprinkler system flooding her apartment. Allstate has been with her every step starting with getting a nearby hotel, working with the landlord to get a different apartment and valuing the contents to provide money to buy new. Very responsive and impressive. read more

Leaving for State Farm! Reasons are listed below. 1.State Farm has better pricing for same exact. coverage . 2.Every couple of years we check pricing with the higher rated insurance companies to make sure Allstate is competitive. We have been with Allstate for a lot of years. Checked this past September of 2019 and State Farm was substantially cheaper. I moved 3 of my vehicles to State Farm and left my Honda with them for Gap insurance because I use Uber as a 2nd income.(State Farm is working on adding it, but not complete). When I did this "Mindy" my contact for years there said she wished I would have gave them a chance before moving. I said they were cheaper. I figured my Insurance company is giving me the best rate already. 3.I have Homeowners Insurance through Allstate. It is paid every year through my escrow from my Mortgage. They made me aware that it was moving to another underwriter or something to that affect back in Oct. or Nov. of 2019 and I said no problem. So I get a letter today on Jan. 27th, 2020 showing my Insurance has lapsed on 12/31/2019. I call Allstate and talked to "Mindy" and she said she "assumed" since I moved some of my vehicles that I would not be renewing my Homeowner's Insurance even though my Honda is still with them. This totally infuriated me. My Mortgage company per the letter has purchased insurance to cover lapse and I will have to pay it until I get my Insurance back up. Which it will be high I'm sure from the Mortgage company. 4.A few years back my Sister in law went through a terrible divorce. We let her and my niece and nephew move in. We put my Sister in Law on our vehicle Insurance so she could get a drivers license in our state. She purchased a car and it broke down and unfixable. We told her that we were going to take her off our Insurance since she won't be driving for awhile and she was working now and could afford her own insurance when she got another vehicle. I called Allstate and "Renee" said to me that my sister in law would have to turn in her Drivers License and bring a letter confirming this before I could drop her and it was the law. I called NC DMVand talked to Representative and asked about that and they said not true. DMV Representative said that she could be dropped from Insurance and not turn in License and that my sister in law would be responsible if she got caught driving without License. DMV also said she could use the Driver's license as a State ID. I told "Renee" this and she got upset with me on the phone. In conclusion I do not think that this particular office is looking out for my best interests. Jerry is the only Representative there that is professional at all times. Mindy and Renee both can be snooty on the phone. In person there always nice. But assuming that I am cancelling my Homeowners without verifying with me is unethical after all these years of automatic renewals. Scared to call my Mortgage company to see how much I owe! read more

Exceptional service! Very pleased with savings on our auto insurance as well as more coverage. And that includes a teen driver!

Insurance companies talk a good game to get you to become a customer but then after about 6 months to a year, they don't give a rats furry behind about you! Went with AllState after I got the "Our rates and customer service are excellent" blah, blah, blah, speech but the relationship lasted less than a year. Got my home owners renewal policy in the mail and to my shock and surprise, it had gone up almost $500 a year! And that included a 10% car and home discount and a 10% no claim discount. If had not been for those discounts, my policy would have sky rockected over $600 a year! Called my agent and the only explanation she could offer was "Maybe the rates for your area have gone up, but I"ll check into it and call you back" Three weeks later and still no phone call. Thats no way to treat a customer and earn my wifes and I hard earned money. Went with State Farm whose rates were less than half of what AllState wanted to charge us for Home Owners insurance for the same coverage. Also saved us about $360 a year on our auto insurance as well. You had your chance AllState, and you blew it!! Follow Up: The day atfer they got the letter from me canceling both my home owners and auto policies, I get a phone call from them trying to keep me as a customer IE keep my money. I told them the time for that had past and they should have called me 4 weeks ago and not waited untill I canceled my policy with them. Then the agent got pissy with me and said because I was canceling my policy before the renewal date, there would be a termination fee. I quickly informed her that I did not sign any paperwork, nor was I informed about any termination fee by anyone in her office, and that I would not pay Allstate another penny!! So, Allstate, send me another bill for a termination fee and I'll do with it what I did with the first one, send in thru the shredder!! read more

Over the years i have dealt with many insurance companies. Renee Brooks All State office has always been a pleasure to deal with. I completely disagree with the one negative review. Renee and her team are a very caring group of people. My questions have always been answered in a timely manner. I have always received great and honest service. I highly recommend the Renee Brooks All State agency. read more

I used to live in Denver and my roommate and I had renter's insurance through this office. Everyone in the office is as nice as can be in person or on the phone, and the kindness of these people has never been the problem. However, they are unable to effectively and professionally communicate with their clients, and I had problems when I tried to make an claim on my auto insurance policy with them as well. #1. At one point, they had to separate our renter's insurance from being on one policy to being on separate policies. From that day on, the billing was never correct, we were always missing or didn't receive some of the bills, and they could not keep our phone numbers straight as to who they were contacting. #2. Two of the people in the office send "scare tactic" type emails, using ONLY the subject line and using all caps. For example "THERE IS AN ISSUE WITH YOUR POLICY - CONTACT US NOW AT 704-483-XXXX" or "CONTACT US BEFORE YOUR POLICY LAPSES," etc. This is WAY before payment is ever even due, or for something simple like a payment is a day late (before the grace period ends, but they always claim it's in cancellation status to scare you). I've never had a problem with my old Allstate office before moving to NC, and I paid on the same dates/within the same time frames and never was hunted down and made to feel like a criminal because I was a day late. My policies have never lapsed or been cancelled due to late payment. It's extremely unprofessional to send emails like that, with no body and no explanation - just a scare tactic to get you to call them back in a certain time frame. Their voicemails that they leave are like that as well - just saying that there's a problem with your policy and to call back as soon as possible. No explanation, and they don't treat you like YOU matter to them at all, except for your payment. #3. I have had an Allstate Insurance policy for 16 years. Two years ago, I was involved in an accident where I was rear ended getting off of the interstate by another driver. I called to report the accident to this office, and the person I spoke with asked me if I had contacted the other driver's insurance yet. I said no and explained I thought I was to report to my own insurance company. She said, "well, it would just be easier if you contacted them." Easier for who? It was my impression that you pay X amount of dollars per month in order to have the insurance policy IN CASE something happens, and then the two insurance companies are to work together for their customers who have paid for those policies. I reported the accident to the other insurance policy, USAA, who was shocked that I was instructed to go directly to them before the two insurance companies were involved with each other at all. No one from Allstate ever contacted me after my first call to report the incident to see if things were taken care of, or to check on the progress of anything. Extremely poor customer service. #4. My roommate and I moved out of the apartment that we were renting a few months ago - she contacted the office to let them know, and also sent the information about us moving and cancelling our policy to them in a reply to yet another scare tactic email that was sent out. On 5/18/16, they called my phone number asking for her - so they don't even have our account information straight to this day! They claimed that her number was not working but by some miracle, I was able to contact her there yesterday evening and today as well. We lived there for 7.5 years. The call was about her renter's insurance policy - which for some reason, is still an ongoing issue. The policies were cancelled via multiple avenues and they are contacting us more now than they did when we were policy holders. I still (unfortunately) have my auto insurance policy through Allstate, but I am going to either switch insurance companies, or switch Allstate offices to another branch closer to where I moved as soon as possible. There is too much drama, a lack of communication and caring when there needs to be (when filing a claim), and way too much unnecessary communication and back-and-forth for things that should be simple (payment/cancellation). If nothing has changed in 7.5 years, I can't imagine it will change now. This is my first review with Yelp, and I signed up just to write this - I just don't want anyone else to have to deal with the drama that we have dealt with. read more

I have to disagree with the last post. I recently moved to the Denver area, and had previously had my insurance with State Farm. When I called my previous agent to get a quote on the new house I also got quotes from several other agents. State farm was several thousand dollars higher just on the homeowners and personal property, and was several hundred more on the cars and boats. I tried to get State Farm to be competitive to no avail. Everyone at Renee Brooks' office was very helpful and prompt. We will see if it stays that way, but so far I am well satisfied. read more