My banking needs are relatively simple…read more I became exceedingly unhappy with the service and poor attitude that I was receiving from PNC. I had originally started as a MidAmerica (the Naper Boulevard branch) customer, was swept when National City took over and then finally PNC ("PREVIOUSLY National City" :-) came in. MidAmerica was a great local bank. In my last year with PNC, there were always unnecessary and surprise charges. It became very clear that PNC was not in business for the little guy, although I was a legacy customer from MidAmerica. Having switched banks before, I could see where this was going. So, last April, I marched myself over to Naperville Bank & Trust and set up an account with Loretta. Other than to write this review, I have not looked back. The on-line banking works well and on time. They even have mobile banking, but I have not availed myself of that. The locations are convenient. NB & T is tied into Wheaton Bank & Trust and Glen Ellyn Bank & Trust such that the local banking and ATM networks are huge and convenient. If I remember correctly, Naperville Bank & Trust customers NEVER pay to use an ATM in the U.S. If you are charged, then they reimburse you. Is that "crazy generous" or what? If you have had your fill of PNC or Chase or the other big banks and their shenanigans, then you might want to give Naperville Bank & Trust a try.

With the services that Chase is taking away from their customers, I have become angrier and angrier…read moreevery time I go into the bank. The bank cannot count my change and has now taken away human tellers in favor of a machine in my branch. When I passed a sign that indicated a bank would count my change, I knew I had to open an account at this bank. As soon as I walked into the bank, the atmosphere made me remember what customer service could be. I was warmly welcomed and greeted by the employees including Irma who set up my new account in a very painless way. The online system is not difficult at all. Those of us who are not the private client customers that Chase is courting need to smarten up and start to use community banks. I will be exploring the app, and I will be reporting back on that. Oh. At Naperville Bank & Trust I can use Apple Pay. Why would I need any other bank?

We had a complex issue with an estate account and were extremely pleased with the service we…read morereceived from Ryan Y! He was very thorough, explained everything a d was very patient with us during the whole process! Ryan is a valuable asset to Old Second for sure!!​

I tried to pay a bill from the bank at the bank. They would not take my money! Can you believe that…read morethey want to charge me $5 to get a money order or cashiers check and mail them the payment? What type of Ricky dunk bank is this? My husband and I quit banking with them 30 years ago and they have just gotten worse!

caught fraud on my card and when i came in to get it fixed it was done very promptly with good…read morecustomer service.

BMO Harris Bank does not care about its customer's money. They will not protect your money like the…read moreare expected to, even from your personal account much less a business account. Back in December 2019 I had $450 taken from my account and they refuse to investigate properly. They cant even get the right paper worked filled out correctly between two banks. The investigations part of the bank will not communicate with you. The bank manager Matt will not return a phone call. They have been provided all the paperwork and evidence by me yet three months later there is still no resolution. My best hope is filing with the FDIC and the Consumer Financial Protection Bureau. Hopefully they can get BMO Harris to fight for their customers money. Save yourself the headaches and bank elsewhere.

Worst company I have ever worked with! Calvin Hupp won't return phone calls, my claim for hail…read moredamage is a farce and no one at their office helps, do not use them.

I had previously been with State Farm for 24 years. Other than the address labels and refrigerator…read morecalendars I would never hear from them. I get the complete opposite from the Hupps. Calvin worked hard to earn my business and whenever I need anything Lexi is always on top it. Even when I don't need anything, Nicole and Calvin reach out to me, sometimes just to thank me for my business. I'm so glad I switched to Allstate and I know if I ever need assistance that the Hupps will be there.

phenomenal service phenomenal people who work there!!!!!!!…read morethanks schwab in naperville!!!!!

Love this particular location of Charles Schwab! Everyone here is super friendly and great to work…read morewith. Whenever I have any investment questions or just need to check on my accounts, they are all eager to help and chip in how they can. Super personable as well - they remember you which makes their customer service great. They have a lovely seating area and offer coffee/tea while you wait if you have scheduled an appointment. They also can walk you through the online portal if you work with them as well.

Bank employees in general never seem particularly friendly or happy, at least that has been my…read moreexperience until I came into this branch. What a huge difference! I opened my account with William Britton and from start to finish he made the experience easy, and shared the banks products and services with me. Judging by his level of friendliness and professionalism I assumed he was the branch manager. Great branch with exceptional employees! Thank you !!

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The…read moremore I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.

We have been with this location and State Farm over 10 years…read more But for the past year the service has been terrible, the agents really don't care keeping up with the business or following up for more.We will stay with State Farm but had to move to another location with agents that want out bussines.

My previous insurance company was getting pricey. I went to Richard Lewis - State Farm Insurance…read moreAgent and began working with Melanie. Melanie was very friendly and knowledgeable. She made no promises or guarantees, but provided me with several options and talked me through each of them. On decision day, I met Mr. Lewis, who was friendly and engaging (we talked about fishing). Ultimately, their prices were better for the same level of coverage. Melanie made the process easy and explained all the steps about switching along the way. By far, an experience I thought I was going to dread, but it was easy and painless.

They are really nice here. Good prices. Fast easy check cashing, title transfers, etc. The notary…read moreis only $1!!