Following dinner, my young son and I returned to a room filled with smoke. Sent him to my car for safety and called front desk. It took 2 calls, an in-person trip to the front desk and almost 8 minutes for a response! They refused to contact local fire department....manager on duty stated they needed to avoid a fine associated with false alarms! False alarms don't include a room full of smoke!!! Asked to me moved to a local Marriott partner hotel due to child's anxiety with situation....they could not get me in anywhere at rate I was at and never even offered to take care of it considering what we dealt with. Marriott member since 2002......stay away. Go visit Zak at the Courtyard up the street instead!!!! read more

This property needs a update. Great location and decent restaurant are a plus. Charging for WiFi is a definite minus.

Room was very nice. Temperature control was great. Beds very comfortable. Work sponsored dinner last night food was fantastic Staff was also very polite and helpful. Could have used information in the room not having to turn on TV. People raved about room service but no menu Would have liked a continental breakfast. It is Saturday and they only have a buffet. Just want a yogurt or muffin to take a pill with. Not an option. No free WiFi. Shows up as unlocked but if you want to use it is $12.95. Other odd thing was the elevators. There is a keypad outside it. Push were you are going. I pushed 3 showed 3 but went to 5 no way to change it had to go to 5 get out and push 3 again. read more

The hotel lobby is beautiful, initial service was favorable, however, the staff was not outgoing or personable. The parking is an absolute joke, especially when it rains, there are huge puddles that make parking spots unusable. Also, the side hallway door to the building is broken, the door does not lock at all so using a room key is pointless; anyone can just walk on in from the back parking lot (we were in room 52). When you have families come, they look for a home away from home, especially with children and in our case a special needs child and a toddler. There is a coffee station that is only available until 10 a.m., to take that away after that is not a good idea; also ensuring that the coffee and extras are not empty would be helpful. It presents to a guest that Marriott is cost cutting, since this hotel doesn't offer breakfast, coffee should be the minimum at any hour. Also, the hot tub was broken the first two nights we stayed, the water was dark green, quite unappealing. I had to avoid bringing my kids to the pool in fear they would try to touch the water. On one of the nights, of the nine nights we stayed, the rooms on both sides of ours had family staying. At 11:45 p.m. after, almost 30 minutes of almost constant door slamming and loud speaking in the hallway, I went out to see what was going on. There was a family talking loudly, a child crying and the door opened slightly by the lock. I tried to be patient but after another 15 minutes, I went back outside and one of the family members was in the hallway, I politely asked if they were with the room next to mine and she said it was her sisters. I asked if she could please keep it down, it was very late and I had a small child that was very sick with a fever. She said they had a late check in and then walked off. A few minutes went by and to no avail, I resorted to calling the front desk. I was informed that we were the second room to call about the issue and security was on their way. After they were told to be quiet, that neighboring room repeatedly kicked the headboard in their room with full force, vibrating my head board, while my sick son and I lie in bed directly behind; it was their way of telling us they got the message. The next issue, same night, my seven year old son, who was sick, vomited on his chest, in bed at 1:45 a.m. I called the front desk and requested sheets and a pillow. It was 15 minutes later that I called once more to see what the hold up was, considering our room was across the laundry supply room, I didn't know what the issue was. So about 10 more minutes later, with me standing in the hallway, someone came with only two flat sheets, no fitted sheet or pillow. He said he would go back and get the rest to which I declined unsatisfied. That also reminds me, during the duration of our stay, the beds were terrible, one in particular was so bad that I had severe back pain. It was if the coils were coming through the bed. I spent the better part of my time resting at family with a heating pad on my back. Could it get any worse? In the morning I let the front desk lady know and she simply said sorry, I could tell the insincerity she displayed because she wanted to take care of the people that were behind me. She offered two free breakfasts and said maybe a manager would give us some points. Mind you, there were four of us in the room, but we managed to split the breakfast order. She just asked what we wanted and on the top of my head I just said some things, no menu, no options, just hurry up and tell me something. We never heard from a manager or saw any points, our terrible night was bought off with bacon, eggs and hash browns. I've stayed many times at Hyatt and Hilton, we are members there; this time we wanted to try Marriott since this close to our family in NY. We are an active duty military family and with that, do a lot of moving and traveling to new places and visits to family. I don't know that I would consider staying at Marriott again. The customer care, which should be ultimately the most important, is not what we experienced here. Marriott has families that visit on vacations to enjoy their time with their hard earned dollars, we stay in your hotels and its obvious that a home away from home experience was not found with Westchester Marriott. I feel justified in adding my review to Trip Advisor, Yelp and Google. read more

Where do I start? There's so much to say about this hotel to warn people about..... I'll try to start with the positive. LOL The LOBBY is beautiful & is a great place to hang for a bit. Looks chic & cosmopolitan with its fake fire place. And, the pool area LOOKS gorgeous in the pictures, but being here in person(?) Kinda different story. It's over run with kids like 24-7 and I'd say there's like 30 kids in the pool at all times of the day - rough housing and jumping & screaming without ANY parents around. And this is the 2nd day that I've been here....so that hasn't changed at all. And there's double the amount of kids in the HOT TUB (even though children aren't even supposed to BE in a hot tub). I have seen like 14 kids under the age of 12 crowded & splashing in this hot tub for the entire time that I've been staying here. The management should walk into the pool area and curtail some of the rules being broken all over the place, but they don't. AND if u have a room anywhere near the pool, and there's at least 100 rooms all facing the pool, your room will smell like chlorine and you will hear kids screaming at the top of their lungs until 10:15 PM at night. Other "fine moments" that I've seen around the pool. Kids are wearing full pajamas IN the pool, don't even have bathing suits on. And the others have t-shirts on in an indoor pool??? Families are eating food all over the place and drinking Hennessy. It would be nice if the pool had a nice cocktail bar, but it doesn't, so it looks to be a BYOB with red solo cups at this place. Ha ha ha ; ) DON'T come here if you are a couple or trying to relax for a get away. This atmosphere is only conducive to families that let their kids do whatever they want..... And I have 2 kids and I'm fairly easy going about how I raise them, so this is coming from someone that understands that kids can "be kids" - I get that. I'm just warning the business travelers and romantic couples out there. You guys will be miserable here. OH - forgot to mention that they allow pets - which is great for pet owners - I love dogs ! But u might be next to a room that has a dog barking a lot, so u may not get much sleep...... read more

This hotel is good for a quick getaway or business trip. My husband & I stayed for a quick, nearby, overnight away from the kids. The facade could use some updating (or cleaning) as it's very underwhelming. Very easy check-in & checkout process. The room was very basic (king bed, chaise, desk, TV, fridge, bathroom). You can tell they tried to update the room by removing the standard bathroom door, with a barn door. Very poor choice as barn doors don't necessarily offer the privacy a bathroom is supposed to have, & it also didn't open & close as smoothly as expected. Note: if I were staying w friends or others, that barn door would've been completely unacceptable. The light in the bathroom wasn't illuminated, which helps to find the switch when dark. There's also no exhaust in the bathroom as I take super hot showers. The water pressure was good (and the water wasn't hard water), but would've preferred a walk in shower as opposed to a tub. The bed was comfortable, which provided good sleep. The floor had quiet hours from 10pm - 8am. Hotel had 2 dining options: Ruth Chris Steakhouse & Cooper's Mill. We opted for Cooper's Mill (we've eaten at Ruth Chris before). Sat at the bar & had burgers, fries, & wings. All good for what we were looking for. They only had a beer & wine menu (they were updating the cocktail menu, which I'm always interested in). Bartender was nice & attentive. Overall, good hotel for business or a quick stay. read more

DO NOT STAY AT THIS HOTEL! THEY ARE CRIMINALS! FRAUD ALERT! RUDE & ACUSSATORY STAFF! I was charged for room damage I did not cause!! My boyfriend I arrived at the Westchester Marriot for a good friend's wedding after traveling from California (we were tired). We checked into our double bed room around 2:00 (the only one I was told was available when I made the reservation), dropped our bags off, and immediately left to head to the local grocery store to pick up water and feminine products. Upon returning to the room my boyfriend noticed that the head board belonging to the bed closest to the window appeared to be disconnected from the wall. I hadn't noticed it at first and upon him pointing it out assumed the hotel must know about it as it was rather obvious. We're not complainers and since we would be sharing the other bed anyway we figured it wasn't going to affect our stay. Besides we needed to start getting ready for the wedding and didn't have time to deal with a possible room change. I also figured the hotel was booked up since that's what I was told on the phone a few weeks earlier when I booked the room. I used the foot of the window bed to hold my bag and that's the most either of us touched it. We left our room around 5:00pm for the wedding and returned around 1:00am and went to bed (on the bed without the damaged headboard). In the morning, we asked for a late check out so we could leave our bags in the room while we had brunch with the wedding party. We grabbed our bags around noon and left the hotel. The bed with the damaged head board (window bed) remained perfectly made as it was when we arrived. About two weeks later I noticed I had been charged an additional $500 from the hotel and with no information, email, invoice or phone call regarding why. I have spoken to multiple Westchester Marriot employees regarding this issue. They have been nothing but accusatory, rude, and unpleasant insisting that we caused the damage. They seriously lack in customer service here. Perhaps the entire staff could benefit from customer service 101. I also had multiple email correspondence with the hotel regarding this issue, but they have maintained their false accusation. I spoke with Matt O'Connor, the hotel's superintendent on August 7th 2018 after multiple attempts to contact him. He refused to change his mind regarding the issue insisting I was a liar and caused the damage. The bed with the damaged head board was still made perfectly when we left. Its pillows and sheets were undisturbed. Something that would be inherently difficult to manage if we had in fact caused the damage. When I brought this point up to the superintendent he paused and admitted that this was true, but that his stance on the issue was not going to change. I have yet to receive an invoice listing the damage and repair costs. This issue is both conspiracy and fraud. We did not cause this damage and should not have been charged for it. Luckily my Chace credit card did their research and took my side in the dispute and I was recently credited my $500 back. Not this time Westchester Marriot! Perhaps you could benefit more towards investing in customer service (maybe some compensation for all my time invested in this issue or the fact that you gave us a damaged room in the first place?) rather than criminal activity and fraudulent accusations. DO NOT SUPPORT THIS BUSINESS!!!! read more

Rooms are fine, room custodians are excellent, everything costs mucho dinero. This place was ok. Spent two nights here for a wedding. The restaurant food and bar prices are a joke. $24 for the buffet, and half the items are stale. Good omelets and fruit salad, but the french toast was Three Stooges hard, the biscuits and gravy flavorless, and the bacon was, well, not bad. At the bar, shots of standard tequila were going for $15. Mixed drinks a few bucks more. The indoor pool is pretty good, designed with some attention to detail, but, it makes the rooms which overlook the indoor pool smell like chlorine if your window is open to the balcony. Everything on the tv is for a charge. WiFi is for charge (though there are two computer terminals with free internet access in the lobby, which is workable in a pinch). read more

Any place that can direct me to them with the worst kind of help (from me) is awesome! The directions on my phone via the Yelp app were Bad!! They put me in some stinkin parking lot. When all I had to do was keep driving down the road/highway. Thank goodness for competent concierge ^_^ Also, the outdoor waiting area is cool. The lobby is almost posh even. read more

This hotel is aesthetically pleasing and the rooms are great!! The room service is impeccable!! Quality of food is excellent!! But the front desk staff is horribly ghetto!! The hotel manager Rosemary is extremely rude!! I complained about the pool and how it is always packed with children from morning till night and it is difficult for adults to swim there because they are always splashing and it is a fairly small pool so you feel uncomfortable being the only adults in a pool full of kids. I told her this and she said well there's nothing we can do about it this is not your house!! I said WOW she doesn't know the first thing about customer service!! When you call to place an order for room service the lady that always answers is sooo rude like your bothering her!! The maids are nasty and when you ask them for extra items for your room they rudely ask well don't you have some already? That's if they speak English!!! Overall it's a great place to stay, it would be better if they did a clean up on the staff!!!! Especially for the money you pay to stay there!! read more

I still choose to stay here, but there's this aroma that is everywhere in this place, especially a room I just checked into. I've come to associate it with "that Marriott smell" or to be more pedestrian, it smells like bug spray. That may appeal to some, I get used to it and don't notice it after 2 days. Maybe I'm just a glutton for punishment. Right now there's about 20 kids in the pool yelling Marco... Polo! I didn't eve notice until some fellow travelers started mimicking them in the hallway. It's kind of familial, like having a daycare center outside your door. Oh, one more thing, babies screaming in airplanes don't bother me either. read more

for a category 5 Marriott, they know what they're doing here... i usually stay here when needing to get to the city as i use points the majority of the time from my work travels. The manhattan hotels are all category 7-8 which means they "cost more" points wise but have the same amenities and service. One thing to note, if you get a concierge level room, it's on the 9th floor. Not advertised The house cleaning, wait staff etc are no different at this marriott, and to be honest, when have you had bad service at a marriott? IMHO, it doesn't happen which is why they are my go to brand no matter if i'm in NY, Chicago, California or where ever. You can't beat their beds :-) read more

A week before a 200+ person event in the area, the hotel says they are overbooked and could not accommodate the guests at this property even though everyone had rooms reservations. I would think twice about booking here and especially with booking any sort of big event read more

This review has nothing to do with the hotel which is superb. As is the staff and management. THIS REVIEW IS ABOUT ROOM SERVICE AND THE FOOD THEY PREPARE. How come you can not leave zero stars? Worst food for room service. Do not order from this place. Order from Capri down the block or Eldorado diner. The food in room service is horrendous. Every order is wrong. All food cold. All food soggy. Go somewhere else. The chef and managers need training on how to make everything from a hamburger that is not soggy and disgusting to an onion soup that taste like dishwater. TERRIBLE - KEEP AWAY. AGAIN- HOTEL AND STAFF ARE GREAT AS ARE ACCOMODATIONS. THE FOOD IS TERRIBLE. read more

Good clean hotel with plenty of parking, but I found the navigation through the hallways quite difficult. It seemed like no matter what elevator you got on or off you ended up at the furthest possible point in the hotel to the front door. There was an annoying guy that must stay there a lot that cut the line twice to buy a Fanta, and the staff was ok with it. Very annoying. F that guy. read more

Met a bartender there last night with red hair. She was perfect great smile very efficient, a real pro. There was something about her, I cant get her out of my mind. Might have to go see her again. read more

I stay here very frequently due to business travel. Staff is very friendly. Rooms are sufficient. Gym and pool suck. The concierge lounge is okay. It's got booze but they run out of food sometimes. Don't bother with the Tavern or room service, just go straight to Ruth Cris (which is attached and you can walk to without going outside. They finally have wifi but its not very fast. The internet from my mifi is much faster. The Sheraton that is less then 2 minutes away is newer, has better rooms, better food and is quieter. It's not a conference hotel, so you won't have to worry about getting stuck in the elevator with the Mary Kay sales conference attendees. read more

This is a poor excuse for a full service Marriott. Staff is not knowledgeable. Received misinformation on dates of stay and no apology when they screwed up my stay. Manager- not any better. read more

We keep returning to this Marriott year after year. We first came here for my husband's annual work conferences, and over time began extending our stays to enjoy the amenities here. The pool area is attractive, has a lovely skylight overhead, and is heated. Both Ruth's Chris and Cooper's Mill offer upscale quality dining options. Most importantly, we've had very positive experiences with Jessie, the Sr. Event Manager here. She is warm, very considerate, and a pleasure to work with. For those traveling with young children, the grassy area behind the hotel is a nice place to let little legs run around. We've brought beach balls and played "soccer" in this area, which kept little ones happy while one parent was attending a conference in the hotel. The pool also has a shallow area that can be roped off from the deeper 5ft section. read more

When I went on a business trip to Tarrytown, New York and stayed at the Westchester Marriott I drove there thinking to myself, "a Marriott in Westchester - ugh." What a surprise! There is a Ruth Chris Steakhouse in this Marriott. It is modern, well appointed, the room had very nice amenities, modernized and outstanding service. The service was outstanding - this property really "represents" for Marriott. I will also say the event staff is the best I've ever dealt with - if you're thinking about a corporate event, meeting, trade show, wedding, etc. etc. I wouldn't hesitate to recommend this facility and their outstanding staff. read more

This is a nice Marriott with everything you would expect out of a full Marriott. All my interactions with the staff were very pleasant and I found everyone to be nice and helpful. The rooms are decent, nothing amazing or terrible. I thought my bed was very comfortable. Not all the channels on my TV worked and someone else on our work trip said hardly any of their channels worked. There are 2 restaurants located within the hotel, Ruth's Chris and the Cooper's Mill. Ruth's Chris is what you would expect. At the other place, I had a salad and a glass of wine which were fine, nothing to write home about, but not bad. Overall it is a nice hotel and I enjoyed my stay there. read more

I really love the lobby space. There are so many comfortable seats and places to work. The staff is very nice and there is plenty of parking. I lowered my score because of the menu at the restaurant I love the renovations. The look, the upgrades were great. But the old menu had more items I enjoyed. Also, they used to have the buffet station, which I think can still fit the motif. The bar is great. And I do like the fries. But I think bring back some items from older menu or adjusting the current menu. read more

My review is based on a one night stay from Saturday to Sunday. I did read reviews for this hotel as I do for everything and fallowed the advice given. -check in was simple enough, nothing spectacular. (although I did here the couple next to me being checked in and offered a free breakfast coupon, wondered why that wasn't offered to me) -Thought the elevators were cool with the digital buttons on the outside. - I requested no pool view and a 5th floor or above room as suggested in reviews. I thought my room was great, nice view of the front, on the 6th floor, smelled/looked clean. King size bed was great but wondered why the pillows were so small. -Bathroom was pretty small as well but that didn't matter as much to me when I saw how clean it was. -Room service was polite and helpful, but $17 bucks for a chicken sandwich is a bit much, especially for Tarrytown in my opinion. None the less the grilled chicken sandwich wash delicious. (isn't room service food the best?) -I didn't see any visible construction at all but did hear they were remodeling one of the restaurants if I'm not mistaken. - I didn't try any of the restaurants here because of the reviews and how expensive the prices were. (still don't understand why they are charging Manhattan prices for Westchester) - I actually ate at the T.G.I Fridays not far from the hotel and had a decent meal there for much less. All in all it was an okay stay for me and if I had to stay here again for a night I would. Didn't come across any problems and the staff was polite. Heads up I did hear a couple arguing/cursing at each other threw the ventilation system all freaking night. Didn't complain though because how would they know where it was coming from. lol I did want to mention my floor was fairly quiet although you can hear people talking in the hallway as they pasted by to take the elevator. Nothing major. Oh well hope this helped, Enjoy your stay!! =0) read more

First time here. Room was upgraded upon check in. Room is clean. Guest service agent was professional. Pool area is very nice. Free parking, though it is busy in a Saturday night. I was still able to find parking close to my room. If you need a place to stay in the area, check this place out. read more

Westchester Marriott - Room upgraded to easy access to pool. - Hotels Near Me - Tarrytown, New York

Nice rooms. Beautiful indoor pool and wonderful staff. Manager Victoria, Concierge staff Heidi are two of our favorites. We have stayed at this hotel a few times. Our first time was when we were adopting our youngest. We had to stay in NY until everything was finalized and found ourselves in the midst of the huge Sandy storm. We had no family and nowhere to go. The staff assured us that they had a generator, food, water and would make sure that we were safe. We will always be grateful to the staff here for helping make our 3+ week stay wonderful. read more

The Staff is very helpful and very nice my wife and I enjoyed dining with our friends at the Ruth Chris Restaurant

Checked into the hotel early with my significant other for a Convention on a Friday. We were happy to be given a pool side room until we discovered that the room was infested with bugs. The bugs were found on both night stand tables, in the drawers, on top of the desk & refrigerator. We expected them to comp the room, but instead was given $50 off the bill. When we expressed our dissatisfaction upon check out on Sunday, they took off an additional $25. Since the hotel manager stated there was nothing else she could do, we ask to speak to her boss but was told he was not on the premises and was she would give him the message to call us. We were given the Regional Manager's card and attempted to contact him but we have not received any response from him to date. In addition, we couldn't use the pool on Saturday because a kid threw up in it & they closed it to be cleaned. read more

Westchester Marriott - THESE ARE THE BUGS WE WOKE UP TO...SMH!! - Hotels Near Me - Tarrytown, New York

Solid 3 star Marriott property with a recently renovated lobby that includes an Illy-themed coffee bar. Barista skill varies. The on site restaurants are actually not bad, though as with any hotel you pay more than you would elsewhere for comparable food. Rooms and fixtures recently updated. read more

Like others said, this is a business hotel, not a luxury resort. It has nice, clean rooms, an attractive lobby and some nice amenities, but it also isn't completely removed from the local area, so you can find things outside the hotel to do or places to eat. I'd stay here again if I found myself in the area. One thing that makes me very happy - plugs easily accessible near the night stand. Finally! I listen to my iPod when I sleep and I usually use my phone as an alarm. Nice to have a place to recharge them both while doing that. read more

I stayed in this hotel because of an interview around the area. I used one of the online booking sites and paid between 100-150 for one night. Since it is located In an isolated place they have a couple of in house restaurants one of which is Ruth Chris. The stay was comfortable, but the internet wasn't free. Overall it is a nice place but wouldn't pay a full rate to stay here. read more

Definitely one of the better Marriotts (they have a lot of horrible ones, don't they?). Met a business colleague there for breakfast so stayed the night before. Front desk was friendly and swift (at 11pm). Room was nicely maintained and clean! Breakfast was great. Very well-prepared omelet with strong service. I'll look to stay here again when in Westchester.... read more

100 bucks a night for a suite?! Compared to prices in NYC this is amazing. Plus it's so close to the castle for delicious lunch and a gorgeous view. Tiniest pool ever, but the little gym had equipment I recognized. Kept his parents happy since they didn't have to brave the city crowds or pay city prices for things. The free breakfast here is eh.. Round sausage thingies? Awesome. Eggs that look like dehydrated yellow pancakes? Not awesome. read more

Average hotel. The good: comfortable beds, plenty of free parking, great location, good shower water pressure. The bad: walls are thin - I could hear my neighbor's tv and I don't think it was cranked up. Carpets needed a good cleaning. Room was warm no matter how low I turned down the thermostat. Terrible room service coffee. Overall, hotel feels in need of a facelift...feels old and tired. read more

If anchoring yourself to mediocrity is your thing this will be your Valhalla!! Granted it's a 3 star hotel and the location reflect that, it's near a freeway and a 10 minute drive to anything of interest. The indoor pool was filled with clumps of black hair and a few band-aids floating about and an un-kept pool area. This is not the sort of thing one wants to swim in. The primary bar had a large wine list that was far too over priced $16 dollars for a glass of pinot grigio and merlot and low-end producers at that. Even the frequent business traveler on a corporate card expects better than this. I actually offered to help the manager change-up their program and make the bar an interesting wine destination to appeal to locals and sophisticated travels ( I do this professionally) of course it all fell upon deaf ears. Service at the bar was good, room was a little dilapidated with stains on the ceiling; discolored bathroom chalking, soiled carpet was what you expect. Granted it's a Marriott but for the same money I can stay elsewhere and not have such a mediocre feeling. read more

Loved it before and i still love it. I loved the big bed. The lobby is big and comfy. The parking lot is big. Today i went for meeting, And it's the same. Nice and clean. Can't tell you how much because the company paid for it. read more

We booked through Priceline and this apparently caused a problem in their system. They were very apologetic bc it took some time for us to get a room but what bugged me was that it was not until we went back up to check that they got our room set. If we had not gone back up to the desk to check on their progress, who knows how much longer we would've waited. We did get free wifi (which costs a ridiculous 12.95!) for our wait. Our room was it clean though. There were pieces of twizzler on the bed and the floor. Also our room overlooked the pool and it was incredibly loud. The noises from the pool echoed throughout the hotel and were a constant presence, making it difficult to sleep. Even once the pool noise ended, loud visitors talking outside the room door kept me awake. I did not sleep well. Breakfast was not included with our Priceline booking but we had dinner at the restaurant. The food was good but expensive. The waiter also kept talking about me to my fiancé as 'she' rather than me directly, which I found incredibly offensive. We were in the area looking at wedding venues and were considering the hotel for our guests. After that stay, the hotel is off the list. If you do stay there, make sure it's a room not overlooking the pool. read more

No free internet.... $12.95 a day. Very drab in this day. Continental breakfast $13 Wow Lucky I get to eat at my seminar..... A seminar that is teaching us how to WOW our clients. read more

I stay here about once every 6 months to a year. Every time I have stayed at this hotel the fire alarm has gone off, usually interfering with my schedule. The last few times my doom has been dirty as well. My remote was greasy, the floor lamp base was covered in dust/dirt, there are crumbs along the floor where it meets the edge of the bed, as well as whole pine nuts underneath my night stand. The bathroom was fine besides a few stray hairs which is understandable. One of the staff members was pretty rude to me when I called the front desk inquiring about the hotel shuttle. Overall poor experience, going to recommend that my company uses the neighboring Sheraton from now on. read more

I stayed at this dump a couple of weeks ago and will never return. I arrived at 10:30pm with a car full of luggage and they provided no assistance. I understand it's the suburbs and 10:30pm is a little late but they charge a healthy $289.00 per night. There should be some services available. In the morning I called to ask for assistance with the luggage and was told they didn't have a bellman and they would locate a houseman for me. Thirty minutes later I was still waiting. I went down to the lobby and grabbed the bell cart, there were 5 employees talking, 2 behind the desk and 3 on my side. Nobody said a word to me, they just stared as though I had interrupted. I assumed one of them was the Houseman that never showed up. I have stayed at this hotel many times, I grew up across the bridge and have family in the area. It's been mostly convenient but with the new Sheraton and the renovated Doubletree this Marriott has been rendered useless. The only positive was the room service waitress and I wish I could remember her name, she should run to the Sheraton. Lastly, A $12.95 charge for wifi that doesn't work is unacceptable and a little insulting. read more

After staying here and at the Hampton inn one block away, I can't think of a single reason to ever stay here. The parking is bad, the wifi is now $13 a day, the beds are uncomfortable, and there is no free breakfast. My kids did think the "fancy" elevator keypads were neat. read more