Typical ACE Hardware that has just about everything you would need for home improvement. Katie and…read moreother employees were always super friendly and professional. I like that they are open until 9pm which is very convenient when we work late in the field and needed to get parts for repairs.

Used to be you could walk in speak to an employee and walk out knowing you have the corrects pieces…read moreand parts. Not anymore! Most of the time there might be one (if you need two) of the same part in stock. And employees are not the experts they once were. I started calling ahead to see if a particular part was in stock. And the employee didn't want to walk back to the shelf to actually look for the part. Sad what this ace has become. But small town America it's one of our only choices.

These people who work at Murdocks in Polson are not helpful, rude and unprofessional. I've had my…read moreLAST bad experience in this store. It's Missoula or Kalispell for us. I can't believe it's so hard to hire good people.

Every time I go to this store in person, or go online, the item I am searching for is OUT OF STOCK…read more! I'll shop elsewhere !!!!

I am reviewing the billing department where you have to pay your account. We get a bill via mail…read moreand it's paid as soon as we get it each month. We have spent thought at the Polson store. They recently went to a new billing system. They have not got it figured out yet. We paid with a check in the mail Feb 28 for a bill Jan 26-feb 25. The next bill we get showed outstanding balance from that period and current bill for feb26-mar 25. I called to see what happened and was told it's the post office that is a.ontj behind. I give her the check number and the date it was sent. She told me I could.oay online...well if I had known that but nowhere in their billing does it say that. She told me where to go in the website to find it. So I paid the current bill. So we go in April 15 and want to get some wood and were told that we have an outstanding balance so we can't charge anything. WTF? She said that like 10 other people have had the same issue. Now I think it's the billing department that is F'd up. So I call April 16 in the morning and again am told it's the post office , they are behind. I call BS, it's their new system that they haven't figured out. I guess we will drive a little further and go to Home Depot or Lowe's. I told them I am putting a stop payment on the check and waiting several weeks to make sure they don't "find" it and cash it. This better not show up on my credit report . Get your s$#t together people. Quit blaming your issues on the post office , really 6 weeks for the post office , own up to your issues and causing issues for customers..and they charged a finance charge for the F$#k up. Really we have spent thousands always paid immediately when we got the bill. You changed over your billing system and lots of checks missing and you charge us a finance charge after we called several times and you kept saying it's the post office??? So wrong

I rented a brush hog over the weekend. I wasn't sure how long I would need it. So I rented it for a…read moreday. The equipment was brand new and worked perfectly. When I returned it 2 and a 1/2 hours later, your representative was kind enough to only charge me for half day since I only used it for such a short time. I will definitely go back there for any of my rental needs.

Open on a Sunday... friendly service along the highway…read more.. Small towns like this are charming

there is a lot to be said about customer service. fortunately, we have a True Value. Recently, my…read moreson had to put in an extra sprinkler system for his garden. He went to Ace and they were no help. Then he went to True Value and talked with Rich, and he picked out the fittings and explained how it should go together. I see customers all the time asking Rich for help and suggestions and he can be a miracle worker. You're very lucky to have a business like True Value in Ronan, Montana.

Good selection of items. Friendly and helpful staff…read more Conveniently located in lakeside.

Went into Sliters today needing sawhorses and jig saw blades. Asked a man and a woman at the…read morecashier stand if they carried jig saw blades. They said they were on isle 14 where we had looked a couple of times and were unable to find them. I asked for assistance and they just looked at me and didn't offer to come help. There were no other customers waiting to be cashed out. We left and went to Ace in Kalispell and found all that we needed. The employees in this store did not greet us and were not helpful so will not be going back there.

Really great selection, sales are sporadic and generally specific to certain items with exclusions…read moreof certain brands, and most of the staff is really friendly.

There comes a time in your life that you can relate to that feeling of when you were a kid. Like…read morewhen you were going to a toy store. Murdoch's is like that for both myself and my husband. Not only do they cater to all you animal needs, food, containers, bowls, cages, heat lamps etc etc etc and I mean there's a huge selection of every animal feed imaginable. Chickens are our main reason we go here, not only for chicks but for everything they'll need EVER!! They also have a nice tool department with many name brand tools. There is a wonderful clothing and footwear department that sells many name brands that really appeal to the masses. Hunting apparel, jeans, coats, shirts and accessories. There is usually a really good selection on their clearance rack that I've found amazing deals for bothering me and my husband. But our favorite department is the gun department. They are helpful, knowledgeable and eager to show you anything that you might want to touch. We've been known to go in for chicken food and leave with a gun or two!! Ammo is always stocked and they carry many accessories too. Along with a huge selection of safes. Watch for their sales because they have some pretty awesome deals. But most of all after a big shopping haul right at the check out is a vast array of candy and snacks!! Also hard to resist!! One thing about Murdoch's is their customer service is awesome, always someone takes out our coop shavings and food and insists on loading it all up for us. Regardless of heat, rain or snow.

I bought a Fimco sprayer on 6/15 used it once and the pump went out on the second use. I came in…read moretoday and spoke with Hyden who worked with another manager and gave me a new pump. Now thats what I call back ing the products they sell. Nicely done .

I trusted Murdoch's Kalispell with my brand-new Honda mower, but after nearly 11 weeks of delays…read moreand misinformation, it was returned in used and damaged condition. I only got it back after Honda Corporate stepped in, and I truly believe I never would have received it without their help-there was no apology and no compensation. Because of this experience, I feel compelled to warn future customers to protect their equipment and go elsewhere.

I took my year-old mower in to get the blade sharpened in-mower. They brought it out after 15…read moreminutes and loaded into my car. A couple days later I went to mow, no blade. I called them and brought it up there--I live 25 miles or so from Ronan--and the store manager, Randy, came out and tried to get out of it, saying that I put it on them like they were the ones who screwed up. "You did screw it up! Fix my fucking mower!" Then he got mad and we yelled for a minute. Then he went in, and came back and he totally snapped in front of me and started jabbing his finger in my face. I was furious and said "gimme the goddamn blade" and he did, then he called the cops, saying I was stealing from him even though I had the labor receipt. I was so mad that I didn't even realize I had left the mower there. I called corporate and complained. Randy called and apologized and sent a guy out with my mower and he put my blade on. A couple days later I went to mow, and it was dead. The engine went putt putt and slowed down and died after 5 or 10 seconds. I made more complaints. These stores are all the same owner. I went to the Ace mower repair shop in Polson, another 20-ish miles. The guy fixed it, so he said, and he said he test-mowed for about 20 minutes. He then lied to me about cleaning the air filter. At least it was done... Now, today. 2 days after I took it in for what was supposed to be the last time, it is still the same putt putt die. I have never had this happen before. I am disgusted with this store and I recommend the Tru-Value across the street. The same owner owns the Ace stores in Kalispell, Ronan, Polson, and Missoula. It's a freaking s#1t show.

I have lived in the area for almost 20 years now and have never had a bad experience here. Even…read morewhen I call and ask about an item they send time looking for it and checking to see how fast they can get it for me if it is not in stock. Outstanding customer service and very friendly. I highly recommend them