I came to WKONA for chronic shoulder and neck pain I've had since 2020. The doctor didn't even…read morereview my MRI--he sent in the APRN, who told me surgery wasn't necessary and tried to refer me to a pain clinic. I knew something was wrong and insisted on a referral to a spinal surgeon. I did my own research and found Dr. Shawn Adams in Louisville. Within 15 minutes of meeting me, he questioned the EMG results and identified a C7 compression that required surgery. He listened, reviewed my imaging, and gave me real answers. I wouldn't send anyone to WKONA. If you're in pain and being dismissed, keep pushing. You deserve better.

I'd give a zero if it were possible. Had surgery scheduled for Monday morning at 945am I left my…read morehome at 830am to arrive in time (it'd just over an hour away). At 905am Elizabeth called to tell me that my insurance had lapsed a couple of days before and that the Dr. Portion of the bill would be $6,589. due on arrival, plus whatever the Surgery center bills and plus the anesthesiology bills. "They will let you know before the procedure". Keep in mind that I am already halfway to the surgery. I told her "I can't pay that kind of money" to which Elizabeth replied, "Oh, well then we will have to cancel the surgery". Needless to say, at that point I had to turn around and go back home without the surgery. Oh, by the way, I called my insurance and they told me that my coverage had not lapsed and was still in full force. While Dr. Barlow is an excellent doctor, I can't handle this crazy Elizabeth, the WKONA appointment scheduler.

Dr Richards immediately came through door screaming that he likes to see his patients. Evidently…read moremy husband missed an appointment with him over 2 years ago.... Will not be spoken to like a child and talked over when the patient is who pays his salary. Would not recommend anyone see this man. He is the rudest most pathetic physician I have ever encountered. Lucky for him we were in utter shock that he would act that way toward a patient that has an appointment. Seems to me if he didn't want to see him as a patient he should have had it notated on his account to save everyone the time. We now have to make appt with another provider weeks out and 2 hrs away. My husband is in pain and needed to be treated , But we will never step foot in any of the GGC ortho offices again due to the actions of that man. Total disgrace to GGC.

Absolutely the rudest, least compassionate Dr. I took an 87…read moreyear old friend to get results from a MRI. Her hip pain was so that she couldn't stand. She was told by the nurse to get on a high table & that she wouldn't be able to help much. I got her on the table and a pain struck her so she reached for my arm & the nurse accused her of trying to hit her! My friend is a registered nurse herself & very compassionate toward others. She told Dr. Richards & he didn't even apologize for the incident. He didn't help her off the table either. He didn't even prescribe anything for her pain so she had another miserable, sleepless night. It was unfortunate that Dr. Fee wasn't available that day. Things would have been much different. I don't know how Dr. Richards has any patients at all.

Let me start off by saying Dr. Burch is a great doctor. He is knowledgeable, informative, and…read morehonest. If you can stomach the way the health industry is currently, then by all means go to him as your dr. However, in my 27 yrs of hospital care (and I've practically lived in them as a very accident prone person), I've never been treated more poorly by a hospital staff. In general, the nurses who work under him are anything but cheerful and happy to be there. You'll be lucky to see one smile. But in particular, 5 days after my surgery, I woke up one morning to such an excruciating pain. I had just run out of pain medications and luckily had my wife's old Percocet pills. The pain wouldn't stop and I was in tears, biting my pillow to try and deal with it. I called WKONA and listened through 5 different submenus to get a line to Burch's staff to "ask a question" (according to the submenu choice). I was rudely received by his receptionist. I began describing my situation, fighting back tears and obviously distressed. She responded coldly, "I need your name first." I gave her my information, and she proceeds to tell me off saying next time I should listen to all the menu options before selecting and that I needed to talk to the Medication line to ask for a new script, "but I'll transfer you over this time." Thanks lady. Once I was transferred, I heard a machine request 10 different pieces of information in order to order more pain medication. I hung up... I wanted to talk to my doctor or a nurse who could help, not endless machines. So my wife called back the receptionist hoping to gain some sympathy and ground. None was found.... The woman was equally rude to my wife, not providing clear answers to questions as simple as "how often do they check the machine for submitted script requests?" if it weren't for the saving grace that we personally knew a nurse who does pre-op there, we would have had to suck it up, but we got an early afternoon appt with the doctor through her. In that appointment, I explained the morning situation to him, of the unprofessionalism and lack of sympathy. His response was not apologetic, but more like "yeah that'll happen." To make the situation worse, the reason I had so much pain was because the bandages were tight and my foot began to swell. All that needed to happen was to take the boot off, loosen the wrappings and put ice on it, but we were told after surgery to never take the boot off for the first week, so my foot needed to swell and had no room to do so, so every square inch was being forced into a small space. No wonder I hurt so bad. Not only did this staff set me up for this pain through misinformation, but they were virtually unresponsive when I needed them most. The ONLY reason this has 2 stars is because the surgical work was very good.