I took a bad spill at Jackson Hole and wrecked my ankle. It's either a broken fibula or a snapped ligament (diagnostics pending). I called Western Medical Equipment to get crutches. The owner (Tucker) took my call and he was kind and helpful right from the get-go. When he heard my situation he even offered to bring the crutches out to my car so I wouldn't have to hop in on one leg over snow and ice. Very thoughtful. I decided to hop in anyway to see his place and it was a very nice, clean, organized store. I was there right after he opened at 9:00. We chatted for awhile and I could feel that his concern for my situation was genuine. He (very wisely) suggested a walking boot to restrict my ankle motion. I wasn't thinking about that when I went in, but now that another day has passed I can't imagine how I would have gotten along without it. I definitely would have injured myself further if not for the boot. Lastly, the prices for crutches and boot were more than fair. I can sense that this man is in the business of helping people and not out to take advantage of people's misfortune. I highly recommend Tucker and his store. read more

My mother in law had a fall on the last step of their rental RV on the first day of our trip and we were in serious need of a rental wheelchair and came across this place on yelp and through the Jackson visitor center. We called for two days straight at all hours of the day and never got an answer. We called both numbers too. We showed up and although the hours said it should have been open there was a sign on the door that said it was closed for a delivery. I left message and returned every hour for the next 3-4 hours and no one answered or gave me a call back, or opened the shop back up. There were multiple signs that that somebody was there in between each time I stopped by to check if it reopened. Not reliable. We ended up not being able to explore the area and we will have to figure out how we are going to explore the remaining trip. read more

Not a honest company: 1. Website price for wheelchair is $75 per week and about $20 each additional days but when I called, the lady answered the call would not honor their own website pricing and insisted that it was $100 per week and $30 per additional day. 2. My insurance agent suggested me to ask about Medicare discount available or not. I called again and the guy who answered gave me an attitude and told me "No discount and it is only $100, we don't have to go through with this." 3. When we arrived, the contract says $100 per week and $35 a day (not $30 like the lady said). 4.We rent for 8 days just in case knowing we might end up return it one day early on a Fri rather on Sat which they are not open and another review said they had problem returning on Sat so I specifically ask about the return policy. The lady told me it is fine to return early and they would only charge based on the days we kept the wheelchair. However, when I returned it early, the guy used prorate to calculate the last day so we only got a bit over $14 refunded which originally cost us $ 35 for the 8th day. Be careful about their pricing and refund policy if you are like us not able to find another place to rent a wheelchair. read more

My CPAP headgear cracked. I knew something seemed wrong when I was sleeping. I was 550 miles from home. Western Medical had the headgear for my CPAP in stock and quickly had my problem resolved. read more

Easy pick up and drop off. I rented a Game Ready Ice Machine. It was in great condition and clean and new looking. Worked great for the two weeks I had it. Western Medical was very easy to deal with. Will definitely use them again if the need arises. read more

I wish to thank Western Medical Equipment for facilitating our rollator rental when they were on vacation and the store was closed. The rollator was placed outside the store and chained to a post for us to pick up! My 91 year old Mom loved being able to have security when using the walker. She was able to be involved and enjoy attractions. One of the things we were able to do was visit Teton Village and ride the gondola. We first stopped by the General Store for a coffee break while grandkids played on the ropes. We then made it to the entrance of the tram and at the top admired the view from the couches. After that break, we came back down, rested again in the shade, and then headed back to our hotel. Mom also used the rollator daily as a chair. She did not need to stand in lines. We came to the area for a wedding at Box Y Ranch out of Alpine. She delighted in being able to watch the antics of family members as they rode a mechanical bull at the ranch! The equipment rental was appreciated by all the family. read more