I was given a very thorough eye exam by Dr. Dipal Shah who is an Ophthalmologist, Corneal…read moreSpecialist & Cataract Surgeon. Following the exam, she advised me that I have cataracts and we discussed whether I wanted IO lenses to correct my severe myopia (nearsightedness) or IO lenses to be able to see up close. IO stands for IntraOcular, meaning inside the eye. There are different lenses for the choices. Dr. Shah said she does the procedure in 2 locations, Union and Elmwood Park. This makes me wonder why the name of the business has the words "& Surgery Center". The website name comes up as newjerseyvision.com Dr. Shah said that her Surgical scheduler would call me the next day, but actually it was over a week later. As I was leaving, I stopped at the front desk and asked for a printed copy of my Rx for eyeglasses. I always carry a Rx for glasses in case I'm out of state and my glasses break or get lost. Also, I wasn't sure when I would have the cataract surgery & my glasses needed replacing. The person at the front desk said that the Rx hasn't been finalized yet. I asked her to mail it to me when it was. She said I would have to pick it up in person and sign for it. She didn't know when it would be ready. When the Surgical scheduler called me the next week, she told me that the Dr. had an opening in 2 weeks and explained that Original Medicare only covers the basic lenses and that the ones I need are more expensive and also the facility charge for the closer location to me in Union - 4 miles away charges a higher fee than the Elmwood Park facility 23 miles away from me. My Supplemental Insurance only covers the balance of what Medicare covers. The cost to me would be about $5,500. for both eyes. I asked her to repeat that. She said it's partly because I have an Astigmatism. I was in shock. Others who've had cataract surgery per lens for the "better" lenses. I said that I would have to think about it and completely forgot to ask for my Rx for glasses. This becomes detailed to show why I gave a 2 star rating. I called a few days later for it and after many rings (during normal business hours), it went to voicemail; I left a message with all the pertinent information. No one responded. I called again a few days later and again, had the same result ~ no one responded. Each time, I had pressed the option for the front desk. The next time I called, I pressed the option for Optical for glasses and someone answered. I gave her my name, the date of the exam & explained that I've been trying to get my written Rx for over a month and asked if she could help me. She asked when I would be coming in and I said around 12noon; she said it would be at the front desk. When I arrived (just before noon), no one at the front desk could find it. A nice woman at the front desk asked who I spoke with; I said I didn't ask for her name but it was whoever answered in Optical. I relayed the conversation from that morning and she looked me up in the computer & said that it hadn't been finalized yet. I said "that's unacceptable"; I then explained about leaving 2 prior messages and no one responded and that is just not right. I said that I wasn't leaving without the Rx. As far as I could tell, she did not check with the Optical Dept. but messaged the Dr. and told me to take a seat. The Dr. called her back about 10 minutes later; after another 10 minutes, she said it was printing out. Then she clearly explained that my eyes are only going to become worse without the cataract surgery. I said I understood that. She gave me the paper to sign acknowledging receipt of the Rx. I never raised my voice. I feel that they caused all the delays to get me to sign to have the cataract surgery OR to use the Optical Dept. in their office for eyeglasses. I remembered from years prior that the latter is supposed to be a separate business from an eye Dr. and that's why she didn't contact them. My rating for Dr. Shah would be 5 stars for the exam and consultation and Zero for the BUSINESS. It's most likely that the Management has set protocol for the employees and associates. In my opinion this felt like deception. I will be going to a different ophthalmologist.

I've been a patient since 1980 - through 4 doctors and 4 offices. I think I'm done. The (medical)…read morework seems good (I've had cataracts and glaucoma treatments), their equipment always the latest, but the administrative support or infrastructure is abysmal. so much so that it is hard to get to the actual medical services. 1/2 of my appointments in the last 2 years have been cancelled (I go 4 times/year) . re-scheduling by telephone is nearly pointless (my last attempt involved 4 hangups and aggregate holding time over 45 minutes. In person experiences for clerical issues like checking in, scheduling followup, updating insurance forms, etc aren't much better (at least they can't hang up), waiting typically 10-15 in line (last 3 visits), even when there are only 2 or 3 patients present. It's a shame to judge medical services on clerical performance, but if you can't schedule an appointment or see the doctor without excessive hassle, the skill of the doctor becomes less and less relevant. I'm looking elsewhere.

From the eye test to the fitting of glasses, I like it here! I recently had an eye exam with Dr…read more Joel Confino, a wonderful and professional man, in Westfield and I am grateful for his thoroughness and attention to detail. He also has a knowledgeable staff who explain what they are looking for as you walk through the different exams. When it comes to picking out new frames and insurance questions, Amy Shabat, provides the best personalized service. She is a most qualified optician who has a warm personality along with fashion sense. She helped me select the frames that I love and that look good on me from their extensive frame selection. Thank you for a positive experience.

best eye dr ever!!…read more look no further , i've checked out all the rest. Dr Confino totally and completely saved my severely deteriorating vision and gave me my life back !!!! he is extremely experienced , thorough, knowledgeable ,.... but he's also kind, patient, funny, helpful, and very available ! But what's more important than any of his numerous wonderful attributes is the fact that he gave me nearly perfect vision when 14 other doctors said it's "not going to happen". thank you dr confino. you are truly THE BEST! (ps.... i went to my former eye doctor and my general physician and told them to throw away all of the other names they gave me and to start giving out only your card!!! )

Dr. Furlan is an outstanding doctor. He is fantastic with kids. Very calming demeanor. Make sure…read moreyou call in advance because he is a busy guy. I would highly recommend him.

Went to I to Eye today because unfortunately I am getting older and I have been noticing some…read morevision changes recently. A few weeks ago I went to my primary care physician and explained to him some of the things i was experiencing and he recommended i go to an ophthalmologist. Dont have the time to get into the difference between an optometrist and ophthalmologist, but a Google search will explain that for you. The ophthalmologist I saw diagnosed me with intermittent extropia...which had me concerned but I was told "dont worry about it for now" and was given a new prescription that i could take to get frames/lenses. I wont mentioned the opthalmologist's name (he is a highly rated Dr with a good reputation from what i know, I hold nothing against him, I just was looking for something more out of the visit personally)...Which brings me back to today...I went to see Dr Madeline Fernandez who was able to give me a follow up exam and consultation and talk to me further about the intermittent extropia diagnosis. I have been going to I to Eye since I was about 15 or so, from when the shop was at its prior location just down Broad St (the current office is in the old Lucky Jeans location if you are from the area and remember). I am in my early 40s now...so the office being in Town so long tells you that this business has the support and trust of the community...Primary reason i went to another doctor was based on the recommendation i got from my primary but going to Dr Fernandez to talk to her...i walked away feeling relieved, educated, and confident that my corrective lenses are going to address my problems. She took the time to explain prism lenses to me and progressives which I will be using going forward. The office and optical boutique has plenty of brands and styles to choose from. Arnell and another gentleman (I dont remember his name) helped me pick out my new frames. Arnell was sitting behind a desk and told the other associate "Why dont you show him the Tom Ford glasses with the clip"...Arnell has a great sense of style and knows what I like based off the frames I have now and historically have purchased...he even commented "these frames are very engineer like" which made me chuckle because it was cool that even though I havent been to the office in a few yrs, he still remembers my profession. I absolutely love my new frames and i am excited to get them. Dr Fernandez and Arnell are not only professional but great, kind people/human beings. They just have a calming/relaxed temperament. If you are originally from the area/Westfield you know how often businesses open and close in a short period of time...I am happy that I to Eye has stood the test of time and that I have place I can trust. Having great doctors (such as Dr Fernandez), a great mechanic, a great tailor, and a great go-to local restaurant...just give you a feeling that cant be taken for granted. This review for I to Eye is well overdue. If you need an eye exam or just want to get some stylish frames this is the place to visit!

Steer clear of this place! People with no human decency, phone etiquette or manners don't deserve…read morepatients time of day in my eyes! A poor first impression and front desk who treat you based off their mood of the day don't deserve jobs! Hopefully the doctors catch on to the staff they do have and make changes. It will only continue to drive practice down. Low review count for a reason! Schedule with anyone else!

Excellent eye doctor, been going here for years, easy to schedule appointments, good locationread more

All medical issues surrounding my eyesight -- and there were some important ones -- were expertly…read moreand comfortably treated by Dr. Hoffman after I switched to him from another ophthalmologist who was unsatisfactory. I am so pleased with Dr. Hoffman and my current eye health that I come back to NJ annually (from Florida, where I now live) to see him -- YES, he is that good (as is everyone connected with this practice). Allow me to close this review with a little humor: I can see clearly now that Dr. Hoffman is the right choice in ophthalmology.

Expert help with glasses from female associate. She helped me find what I liked and looked good on…read moreme!

I saw Dr. Alboher back in November (I didn't think about writing a review until now) and had an…read moreabsolutely wonderful experience. Dr. Alboher is friendly, knowledgeable, and an expert in his craft. He performed IPL and meibomian gland probing on me, both of which have helped me immensely in my dry eye journey. His staff was also wonderful and welcoming. I highly recommend Dr. Alboher and plan on seeing him yearly for maintenance.

The eye exam itself is time consuming but I like my eye doctor in this practice. She's thorough and…read moreexplains how to maintain your eye health such as not wearing contact lenses in certain conditions, not wearing them too long, UV protection sunglasses, etc. The staff are professional and work with your schedule. My doctor has early morning and evening hours. All in all, a good place. Parking is limited but I do manage to get a spot.

I called the Springfield office to make an appointment, and I was on hold for 5 minutes, then the…read moregirl came on the phone and says can I put you on a brief hold and I was holding on for 5 minutes more. So I called the Union office, and I was on hold for 5 minutes too, so I hung up, and I drove to the Union office to make my appointment. When I got there, I saw one girl helping someone on the phone, and she ignored me, so the girl next to her was very nice. I told her what happened, and she gave me my appointment. The girl who ignored me when she got off the phone she picked up her cell phone and went to talk on her phone.