I To Eye Inc

My wife had cataract surgery with Dr. Joel Confino. First they removed the cataract from her left…read moreeye at the Elmwood Park surgical center. Total time in the center about 3 1/2 hours. She did have laser surgery to correct her astigmatism first, then a second procedure to remove the cataract and replace it with a new lens. Three weeks later back to have her right eye corrected. Total time in the center 4 hours. Again, she had two procedures, laser surgery then the cataract removal and new lens replacement. No pain at all for both procedures. I highly recommend Dr. Joel Confino for any eye problem or even just to get your eyes examined. My wife had prelim and post op appointments and never had to wait longer than 20 minutes. We always had 10:00 am appointments for the office visits, so we were probably one of the first patients of the day.

I was given a very thorough eye exam by Dr. Dipal Shah who is an Ophthalmologist, Corneal…read moreSpecialist & Cataract Surgeon. Following the exam, she advised me that I have cataracts and we discussed whether I wanted IO lenses to correct my severe myopia (nearsightedness) or IO lenses to be able to see up close. IO stands for IntraOcular, meaning inside the eye. There are different lenses for the choices. Dr. Shah said she does the procedure in 2 locations, Union and Elmwood Park. This makes me wonder why the name of the business has the words "& Surgery Center". The website name comes up as newjerseyvision.com Dr. Shah said that her Surgical scheduler would call me the next day, but actually it was over a week later. As I was leaving, I stopped at the front desk and asked for a printed copy of my Rx for eyeglasses. I always carry a Rx for glasses in case I'm out of state and my glasses break or get lost. Also, I wasn't sure when I would have the cataract surgery & my glasses needed replacing. The person at the front desk said that the Rx hasn't been finalized yet. I asked her to mail it to me when it was. She said I would have to pick it up in person and sign for it. She didn't know when it would be ready. When the Surgical scheduler called me the next week, she told me that the Dr. had an opening in 2 weeks and explained that Original Medicare only covers the basic lenses and that the ones I need are more expensive and also the facility charge for the closer location to me in Union - 4 miles away charges a higher fee than the Elmwood Park facility 23 miles away from me. My Supplemental Insurance only covers the balance of what Medicare covers. The cost to me would be about $5,500. for both eyes. I asked her to repeat that. She said it's partly because I have an Astigmatism. I was in shock. Others who've had cataract surgery per lens for the "better" lenses. I said that I would have to think about it and completely forgot to ask for my Rx for glasses. This becomes detailed to show why I gave a 2 star rating. I called a few days later for it and after many rings (during normal business hours), it went to voicemail; I left a message with all the pertinent information. No one responded. I called again a few days later and again, had the same result ~ no one responded. Each time, I had pressed the option for the front desk. The next time I called, I pressed the option for Optical for glasses and someone answered. I gave her my name, the date of the exam & explained that I've been trying to get my written Rx for over a month and asked if she could help me. She asked when I would be coming in and I said around 12noon; she said it would be at the front desk. When I arrived (just before noon), no one at the front desk could find it. A nice woman at the front desk asked who I spoke with; I said I didn't ask for her name but it was whoever answered in Optical. I relayed the conversation from that morning and she looked me up in the computer & said that it hadn't been finalized yet. I said "that's unacceptable"; I then explained about leaving 2 prior messages and no one responded and that is just not right. I said that I wasn't leaving without the Rx. As far as I could tell, she did not check with the Optical Dept. but messaged the Dr. and told me to take a seat. The Dr. called her back about 10 minutes later; after another 10 minutes, she said it was printing out. Then she clearly explained that my eyes are only going to become worse without the cataract surgery. I said I understood that. She gave me the paper to sign acknowledging receipt of the Rx. I never raised my voice. I feel that they caused all the delays to get me to sign to have the cataract surgery OR to use the Optical Dept. in their office for eyeglasses. I remembered from years prior that the latter is supposed to be a separate business from an eye Dr. and that's why she didn't contact them. My rating for Dr. Shah would be 5 stars for the exam and consultation and Zero for the BUSINESS. It's most likely that the Management has set protocol for the employees and associates. In my opinion this felt like deception. I will be going to a different ophthalmologist.

Dr. Dipal Shah

Dr. Joel Confino

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Dr. Ivan Jacobs

Vicci Vincent R,OD

5.0(1 review)

No flaws whatsoever. This doctor is a consummate professional who clearly loves his work, and…read moreproviding information and solutions to his patients. I have no reservations recommending this office to anyone who needs an eye exam.

From the owner: Accommodative Dysfunction Aniseikonia…read more Balance Deficits Binocular Vision Dysfunction Convergence Insufficiency Dizziness Dyslexia Double Vision Esophoria Esotrophia Exophoria Exotrophia Eye Movement & Tracking Disorders Hypertropia Myopia Ocular-motor Dysfunction Vertical Imbalance Visual Acuity Deficits Visual deficits associated with stroke Visual deficits associated with traumatic brain injury Visual Field Deficits

Joel Confino, M.D.

4.0(3 reviews)

From the eye test to the fitting of glasses, I like it here! I recently had an eye exam with Dr…read more Joel Confino, a wonderful and professional man, in Westfield and I am grateful for his thoroughness and attention to detail. He also has a knowledgeable staff who explain what they are looking for as you walk through the different exams. When it comes to picking out new frames and insurance questions, Amy Shabat, provides the best personalized service. She is a most qualified optician who has a warm personality along with fashion sense. She helped me select the frames that I love and that look good on me from their extensive frame selection. Thank you for a positive experience.

best eye dr ever!!…read more look no further , i've checked out all the rest. Dr Confino totally and completely saved my severely deteriorating vision and gave me my life back !!!! he is extremely experienced , thorough, knowledgeable ,.... but he's also kind, patient, funny, helpful, and very available ! But what's more important than any of his numerous wonderful attributes is the fact that he gave me nearly perfect vision when 14 other doctors said it's "not going to happen". thank you dr confino. you are truly THE BEST! (ps.... i went to my former eye doctor and my general physician and told them to throw away all of the other names they gave me and to start giving out only your card!!! )

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Ivan Jacobs, MD

1.0(1 review)

This doctor Jacobs treated my father. His bedside manors were atrocious - he was nasty,…read moreinconsiderate and unsympathetic. My father was elderly and somewhat confused during the visit. This doctor should not be allowed to treat Seniors!

Warby Parker Westfield

3.7(41 reviews)

0.1 mi

This is my third time getting glasses at this location. On my first visit, no one offered to help,…read moreso I left. I visited a couple more times and had a much better experience. My questions were answered and someone took the time to explain lens options, which was very helpful! I like Warby Parker bc they have frame widths from extra narrow to wide. They're committed to your comfort and adjusted my new glasses multiple times and very patiently. 1 star for my first experience and 4 stars for subsequent visits. The glasses are reasonably priced and their transitional lenses are very good quality!

Post cataract surgery. Great prices, excellent quality, and quick delivery. Friendly staff. I'll be…read moreack to buy one more pair of long distance/nighttime driving(anti-glare needed) lenses. I was surprised their lense prices included anti-scratch and anti-glare features.

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Offen Eye Associates

4.4(19 reviews)

0.4 mi

•$$$$

Expert help with glasses from female associate. She helped me find what I liked and looked good on…read moreme!

I saw Dr. Alboher back in November (I didn't think about writing a review until now) and had an…read moreabsolutely wonderful experience. Dr. Alboher is friendly, knowledgeable, and an expert in his craft. He performed IPL and meibomian gland probing on me, both of which have helped me immensely in my dry eye journey. His staff was also wonderful and welcoming. I highly recommend Dr. Alboher and plan on seeing him yearly for maintenance.

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LensCrafters

2.6(25 reviews)

2.9 mi

Processed a return of several frames at this LensCrafters location yesterday. The employee that…read morehandled the transaction was named Nelissa. I am very concerned for her well being. I think she may be ready to snap. LensCrafters- get Nelissa some help. She was so agitated and annoyed at what should have been a simple and routine process. Lots of heavy sighing. Aggressively slamming the glasses and cases on the table. Incredibly rude. Interrogating me on why I was returning the items. She was so very hostile and angry. Oh boy...She definitely wanted me to know she was not happy with me and wanted me to feel guilty for making a return, even though it was well within the company's return policy terms. Please get Nelissa the help she needs before it escalates. We don't want the term "going postal" to be replaced with "going LensCrafters". Nelissa- it's going to be ok. If LensCrafters doesn't help fix you, I can start a GoFundMe for your therapy. There are also support groups out there. Please reach out if you need.

My experience was wonderful. I went in with a little time to speak to someone and make a purchase…read more I conveyed that to Lou, one of the opticians, and I explained to him what I needed and how I wanted to pay. He understood my time crunch, what I needed to purchase, and he answered my questions regarding the glasses and my method of payment. He even explained to me their discount connected to my health insurance. It was great, no fuss no muss. This is my second time using this Lenscrafters and I strongly recommend using them for your glasses needs.

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Pearle Vision

2.4(49 reviews)

3.4 mi

At the Pearl Vision store on Rt 22 in Springfield I arrived with a frame so badly bent in a home…read moremishap that I thought it could not be fixed. Instead, an optometrist named Bill took a look, grabbed his tools, and in a couple of minutes handed back my glasses, good as new. When I asked him what I owed him, he said just thank me by coming back when you need your next pair! You know I will, and I would recommend that if you want to be treated with kindness, courtesy, respect, and professionalism, look up Bill at Pearl Vision, Rt 22, Springfield. You'll be glad you did.

Bad hours - closed Thursdays and Sundays…read more Over-priced Employees not helpful Would have rather spent more money elsewhere because service was bad but ended up purchasing at Costco for less money and an exceptionally good shopping experience and would never recommend this Pearl Vision

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Louis Furlan, MD

5.0(1 review)

0.2 mi

Dr. Furlan is an outstanding doctor. He is fantastic with kids. Very calming demeanor. Make sure…read moreyou call in advance because he is a busy guy. I would highly recommend him.

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Louis Furlan, MD

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Tiffany E.

337

7 years ago

Can't wait to go back! Everyone was extremely friendly and helpful throughout my visit.

I To Eye Inc - optometrists - Updated July 2026

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