hi bought 2 lounge chairs 2 years ago and the material is all ripped can you help out with this had gray cloth on them read more

Westfield Outdoors completely surpassed my expectations on the extra large zero gravity chair that we got for my husband for Father's Day! He not only is in love with it, but the WHOLE family is in love with it! Every child begs to sit in it for "just a little while" because it's so comfortable! It's not only durable, but so relaxing that my husband said he's going to take it with him camping to sleep on rather than sleeping on a camping cot! We are SO thrilled with this chair, but my husband was not only thrilled but I think it's his new favorite outdoor seat of the summer! Thank you guys for creating quality products for the whole family to fall in love with! read more

Earlier this year I took a Portal brand folding wagon I had purchased from Amazon on a trip and the airline somehow lost the cover that goes around the wagon when folded and acts as its floor when the wagon is expanded. Lucky for me it was lost on the return flight so I could still use the wagon on the trip, unlucky for me the airline (Hawaiian) didn't offer a reimbursement for losing the part. I contacted Westfield Outdoors who is listed as the warranty provider to see about ordering a replacement cover. I talked to Chris at Westfield Outdoors by email and explained the situation, fully expecting to have to pay for a new cover. He was super helpful and sent a replacement cover free of charge! Excellent customer service! Thank you, Chris! read more

I bought a wagon a year ago for my harp business; it has saved my back an enormous amount of work. Recently, I had a performance where people were helping bring in what was in my car. I wasn't using the wagon that day although it was in the car. Someone took out the bottom panel and I never saw it again. I wrote to the company, explained what happened and that I would pay for the replacement panel. Nope! They sent it free of charge. I always look at how companies deal with problems, not how good the initial purchase might have been. The customer service was outstanding from first email to last and I could not be more happy. read more

We purchased the zero gravity chairs from Costco. I accidentally broke the end table, emailed customer service and they sent out a replacement part. Very happy with the customer service! read more

We have a wagon we have used a ton. There was a rip by where it folds and we lost a screw in the support arm. I wanted to secure new material and secure a screw. New screws were sent, however I could not secure new material. Unfortunately I could not find my receipt from purchase to prove warranty. Lesson learned. I wish I could have purchased the material but was told that was not possible. They did send new screws at no cost to me, which was great. I guess I need to learn to sew. I know we use the wagon a lot. Customer svs was kind and polite. read more

I have a pair of Timber Ridge Zero Gravity Chairs, whose neck pillows were starting to come apart after a few years use. I contacted Westfield in order to obtain (buy) replacement pillows. I was told that they had no way to accept an order for those pieces alone, so they sent me two new ones free! Ummm, just WOW! Awesome customer service!! Tonya Rocks!!! read more

We purchased a tent through Sportsman's Warehouse in August of '24. We took the tent out for its first use two weeks ago and unfortunately bent the poles. I contacted Westfield Outdoors who handles the warranty for the Rustic Ridge tent that we purchased. Michelle informed me they were under warranty after I provided a purchase receipt and had them shipped to me within a week. Thank you Westfield Outdoors for a pleasant experience, we are excited to get out and be able to use our tent again! read more

I will continue to buy wagons from them as their customer service is exceptional. I bought a wagon in the summer that we've been using and it's been great. Somewhere along the line when I put the cover on it, I forgot to secure the wheels and the pressure caused the cover to get a tear in it. I contacted the company to ask about buying another cover and Michelle told me that I'm still under warranty and asked for the cover measurements so they could send me a replacement. Awesome service, thank you! read more

Westfield Outdoors makes the BEST collapsible Portal Wagon that can fit in any car trunk. I love the compact Portal Wagons so much that I actually bought 3 of them. They are very durable, have large wheels that can handle any terrain including large curbs with a large load. The wagons support up to 225 lbs in weight. The Portal Wagon is part of my car and I use it for just about anything including toting my kids around when they don't want to walk. Westfield Outdoors also has FANTASTIC customer support. Shout out to Chris who helped me with a minor issue. He was very prompt in responding and sending me the replacement floor board. I would highly recommend WestField Outdoors products, especially their Portal Wagons! read more

Westfield Outdoors - Outdoor Gear Near Me - Indianapolis, Indiana

Purchased a couple chairs through another vendor and had a minor problem with them. Contacted Alex at Westfield and he was simply incredible. Great customer service. And all this during the holiday season. If customer service is important to you all I can say is that these guys really are interested in making things right. s/v GAME PLAN Grenada, West Indies read more

I bought a tent on Amazon from Westfield Outdoors. I received the tent and the carrying bag was torn at one of the seams. Contacted Westfield and Michelle emailed me back, got my info and sent me a new bag very quickly. Great customer service! read more

Bought a camp chair at Aldi. Of course, the one I picked up had a missing part. Figured I'd see if I could get a replacement part instead of returning an item that couldn't be sold. Called and they were very friendly, and said they'd send out the part that day. Got it a couple days later. I also appreciated that they actually sent 2 of them (feet for the chair leg) in case the type I had on mine might not have been the same so that both back legs would match. Aldi has a great partner in Westfield Outdoors; great customer service! read more

Awesome selection of products at a good price , and great customer service! Recommend! read more

We had a question about a chair we purchased many years ago and Tonya and the team were able to help and resolve the issue. Great communication and customer service. Thank you! read more

Fantastic customer service! We purchased a portal wagon to lug around our little dog. After a couple of trips, the handle fell apart. We contacted Westfield and spoke to Tonya about the issue. She shipped us a replacement locking nut to fix the handle so we could go back to spoiling our dog. I would highly recommend this company for their fast and friendly customer service. I would also recommend the portal wagon because it's great for tired dogs, snoozing kids, and "too many to carry in one trip" worth of groceries. The material seems durable, easy to clean, and will compactly fold up for simple storage. read more

Westfield Outdoors - Portal Wagon. My dog thinks it rides like a dream. - Outdoor Gear Near Me - Indianapolis, Indiana

Purchased double decker wagon through Amazon. I misplaced the floor that sits in the wagon. Amazon did not have replacement parts, so I decided to send out an email to Westfield Outdoors. Awesome customer service, I told them what happened and they sent me the new floor at no extra charge. Extremely happy with the quality of the product and the excellent customer service. read more

Super nice folks. Bought a chair and the cup holder fell out. I emailed customer service and they replaced it with no hassle even though I had lost the receipt by that point. Good products, good people, and good customer service. I recommend. read more

We purchased an Ozark Trail 8-person cabin tent that is manufactured by Westfield. We have really loved the tent, it is roomy and well built. We had only used it twice when one of the cords holding the long pulls together snapped. We have Westfield a call, not expecting much, but Chris was awesome! He was patient with me as I found the tent and item numbers then he sent the part we needed covering it under warranty since we had not had the tent long. He shipped the part and it arrived only a day later! Great customer service! read more

I purchased an item from Westfield Outdoors via Amazon. As it turns out, my small business does not require the item. I attempted to return the item, but unfortunately I had missed the 30 day return policy window by 4 days. Yes, I understand return policies, but Amazon typically has a 45 to 60 day return window, so I assumed that it would be the same. I contacted Westfield customer support and was told they could not accept the return, even though the item is unused and unboxed! I was even told to sell it myself, like at a yard sale or something. Truly I am so disappointed that a big company can not cut me a tiny break. I do not abuse returns, nor normally write reviews, but the lack of human understanding that a mistake can be made, well, it stings. read more

Shipped missing item expediently. No need to follow up. Got exactly what I needed in due time.

I needed a replacement part for my Timber Ridge lounge chair. Chris and Karen handled it very well and shipped me the parts that I needed at no charge. Very happy with the outcome. read more

Had an issue with the joint tightener on a cot, no questions asked, no judgments made, no discussion of policies and procedures....they just asked my address and got me a new joint within days! Friendly, helpful and professional. Great Service Organization! read more

I purchased my Ozark all terrain wagon from Walmart sometime in August or September of 2019. I had just recently lost the round cap or what I termed the "hub cap" that holds the pin and keeps the wheel in place. Since I didn't have the original box I looked on the Walmart website to find a customer service number to call and get a replacement. I ended up finding an email address and sent them a message on a Sunday. First thing Monday morning a women named Tonya replied back with a picture of the item I was missing. I was so amazed at the quick response and the solution to my problem. She asked me a few questions, And I replied back along with my address. I received my "hub cap" before the end of the week. I use the wagon a lot on the weekends and I was back in action. Thank you Tonya and your speedy service! read more

Westfield Outdoors - The hub cap that holds the pin in place so the wheel doesn't come off the wagon. - Outdoor Gear Near Me - Indianapolis, Indiana

One, great product! We have a Timber Ridge Folding Camping Wagon and we really enjoy it. The thick wheels work not only on concrete but also on the beach. Second. A+ customer service! A couple of months after our purchase, one of the wheels on the wagon broke. I tried to find a replacement wheel online and could not seem to find one. I really love the wagon so as a hail mary, I reached out to the customer service for Timber Ridge and was surprised to get an immediate response. This praise goes out to Tonya. Tonya, thanks so much for reaching out and sending the wheel. My husband was able to replace the damaged wheel and we are thrilled to have a working wagon again. :) read more

This has to be the worst company I have ever dealt with! They do not stand behind their products and have no integrity. I purchased a pop up canopy which tore at the seems after 1 use. I took it camping and used the outdoor screen room while camping I left it up for 5 to 7 days tops, the seems in the roof tore at almost every seem, you can see the stress marks from the stitching and they told me that it was not meant to be used that way, that it was meant to use and take down each time. So basically they told me this is a disposable canopy meant to be used once and then throw it away which is what I have to do since they will not help in anyway with their poor quality products. Do not buy anything from this company. read more

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I have been looking at the reviews for Westfield outdoors. I know why they have such great reviews. I also purchased a Westfield product, From Costco, the zero gravity lounge chair and I have never had a better and more comfortable chair ever in my 60 plus years here on Earth (I'm not from Earth by the way, just here on vacation). Everyone that comes to the house and tries the lounge immediately wants to get one for themselves (I have arranged for shipment to the four corners of our Galactic possessions) . I had a minor problem with the bungee cords fraying and snapped that hold the chair together. I waited for a few days before calling them to check on the price of a new cord. I really did not expect them to have replacements as some of the cheaper imitations do not (my bad for trying to be cheapo). Well, after sending TONYA (a very nice earthling) an email, I was very pleasantly surprised to find out that they have the cords, AND I was going to receive one free of charge and not have to pay shipping. Thank You TONYA and THANK YOU WESTFIELD for having such great Customer service, and a great Zero Gravity chair (it is a lot like my flight cockpit chair when I turn off the artificial gravity and coast to the nearest Refueling station). I have given Tonya and Westfield 5 stars(Earth) and 120 (interplanetary) moons which is the highest Honor I can give an Earthling and an Earthbound company. May your moon always show its brightest phase. Joe (Last name not pronounceable) read more

I purchased a 10x10 outdoor straight wall canopy for $100 from Targets. A year later the canopy fabric is full of holes from the sun. We have only taken it out for yard sales and on a few other occasions. Targets only returns items up to 90 days. I was told to contact the manufacture of this item Westfield Outdoors,also under the label name Embark . Westfield told me they only cover the item if it is defective out of the box at time of purchase. I told the costumer service EZ-UP canopies would have had warranty coverage for their tarp for that short amount of time that we had this one. He was not helpful at all. I will not buy any more junk made by Westfield or suggest anyone else does either. read more

I recently bought a pop-up canopy from Target and discovered that the fabric top had a flaw in it. I contacted Target customer service who in-turn contacted Westfield Outdoors. Within less than 24 hours I received a response from Westfield that they had shipped out a new top. Customer service doesn't get any better than this! read more

I purchased a Westfield glider from Aldi and had problem with one part in the installation. Tonya was extremely helpful in sending the necessary part in no time. She was pleasant, expedient and professional. Really appreciate her 10+ after sales service. Would highly recommend buying from the company. read more

Bought a pop up tent from Fred Meyers here in Seattle. In the box there is a paper that clearly states not to contact the store that sold the product. When I call the customer service phone line no-one answers the phone and they ask you to leave a message. When you get VM it says that the VM is full. What a joke of a customer service line!!! DO NOT BUY PRODUCTS UNDER THE NAME Glacier's Edge. read more

Bought a Timber Ridge chair and one of the bungie lines broke. Tracked down this company, called, and spoke with Tonya who was very nice. Three days later I received a set of bungies and easily fixed the chair. Great customer service! read more

I recently bought a large Ozark Trial cabin style tent from Walmart for weekend camping with the fiancé and our two dogs. We set the tent up in our backyard a week before our camping trip just so we could familiarize ourselves with the set-up process. I must've not staked the tent down properly, because a wind gust flipped the tent over and severely bent one of the poles. I called the number provided in the instructions and Chris was able to help me out. He couldn't find the part in their online database, but was willing to physically look through the warehouse and found the replacement pole I needed. Chris and the Westfield Outdoors team were super friendly and helpful, and saved me and my fiancé a lot of trouble this weekend. Thank you Chris!! read more

Went looking for a strap to carry a Westfield director's chair. Called them and they were not able to find one in their stock for me but....another employee heard the phone call and went looking. They found some that had been part of a previous product that were just sitting around. So that person told the person who had been talking with me. THEY LOOKED UP MY NUMBER AND CALLED ME BACK AND SHIPPED ONE TO ME FOR FREE!!!! I received it today via Fedex. Now THAT is customer service! read more

I purchased a 9 food wood umbrella which was missing 1/2 the pole - I have tried to email the company - NO RESPONSE - I have tried to contact them via phone - ALL THEIR BOXES ARE FULL is the response that I get - I CANNOT REACH anyone to help me - read more

Please be careful buying anything from this company..... check the tags on items for outdoor living products. I received a zero gravity chair from my daughters for Father's Day 2015. We have a covered deck so the chair is out of the elements in the summer... and is stored in the basement in the winter time. I am an average height and weight guy, 5'9" - 190 #'s..... I sit in the chair about every other day in the summer time, anywhere from 30 minutes to two hours... I've used the chair for three seasons, over two calendar years. The fabric on the chair has completely ripped away from the metal frame. I emailed the company three times and have gotten no where with the CS person. The retailer we bought the chair from is out of business and they keep saying the fabric isn't covered under the warranty.... so a chair that was probably $99 only lasts two calendar years and you can only sit in it for roughly one full years worth of use. Do yourself a favor.... do not buy any products made by Westfield Outdoors - #cheapstuff-not worth the money. Mark read more

I think the other reviews are about Westfield Outdoor tents. Not Westfield Outdoors. These are two different companies.

Well if I could have typed and not given any stars I would I bought 2 Ozark trail rocking chairs and have decided I paid 32.00 dollars too much for these chairs the holes were drilled wrong for the legs the arm rests are bent and you can't use them unless you are a gorilla. And they don't rock I paid 35.00 dollars a pc. Never again!!!!!!! read more

Just adding another missive at this irresponsible company. Purchased 2 reclining chairs at Costco. The elastic cords on both chairs broke. Called Westfield Outdoor several times to order new elastic cords; each time got a recorder telling me to leave a message, followed by an outgoing announcement that the recorder box was full and not taking messages. Finally gave up trying to reach them. read more

This company produces Ozark Trail camping gear for Wal-Mart. I recently bought a large family tent. While inventorying the included items, I noticed a large tear in a seam of the carrying bag. The Instruction sheet has a toll-free number to call for missing parts, so I tried it, but was unable to get thru their robot receptionist, no matter what I tried. It would not permit me to even leave a message and ask someone to call me. I looked them up on the web and got a local number, but received the same robot receptionist! From their website, I tried to send them a message, only to run into yet another problem. It seems they don't want you to tell them about problems. While all the component parts to my tent were present, I haven't yet erected it. I hope it doesn't have problems because it will be tough to address! If I can ever contact a real person AND get satisfaction from them, I'll come back and upgrade this rating. read more