I left a set of Keys on Westjet flight on Saturday in SFO I didn't realized they where lost until Tuesday called CS put in contact with SFO baggage agent that found the keys and she offered to send back to YVR via Fedex. (see photo). Today I got my keys back. I don't mine saying this Thank You West Jet. read more

I wish I could give less than a star. I had booked a round trip, nonstop flight from LAX to YVR as part of a package with rental car and hotel. WestJet was the airline. I then had to pay an extra $240 directly to WestJet to choose seats so I could ensure that my family of 4 was seated together. Just before my trip, I was notified that I had to select new seats because both nonstop flights were cancelled. Well that just threw a wrench in my entire vacation, turning a 3 hour flight into a 5 hour flight with a layover in Calgary! So I was able to get my refund for the base airfare but they did not refund the $240 for seat selection. After trying every option I could find on the various telephone numbers listed online, I only got automated machines that would eventually hang up on me. I tried requesting a refund online but never received any response. I've submitted contact requests but my requests seem to disappear into cyberspace. I finally reached a live person at the reservation desk who said the $240 was non-refundable even though WestJet cancelled the flight. He referred me to the Consumer Support number. I called that number, and yup...back to the endless automated machine! WestJet stole $240 from me and that explains why they have a horrible BBB rating. This was an expensive lesson to learn that WestJet is an unethical airline that will never be getting my business again. read more

I literally have never had a bad experience with Westjet. If I could marry them I would! Honestly! They are classy, responsible, own up to their issues, apologize immediately, feel remorse and make it better no matter what. I am so glad but so worried at the same time since the CEO unexpectedly left...and now more leaving! What is happening Westjet? Then again they immediately answered the most recent Twitter remarks about a concern and that left me feeling yes to a second honeymoon! PS: Although I am still a tad nervous after reading the negative 2018 remarks below. I don't know what to think...is it for money? Did they lose a lot under the previous CEO being so nice and apologetic by paying for lost baggage or other things that customers were irked about? I don't know. I am only hoping they go back to their days of glory. read more

Not at all thrilled having a west jet Mccarran airport Representative physically rush up At me at the check in kiosk which made me feel really uncomfortable not to mention startle me. I have PTSD and it was frightening to have that person do that. I asked them to please step back and give me space and not to rush people like that. The representative denied she was doing anything wrong, I said you are making me feel very uncomfortable rushing me like that. I get that they were trying to be helpful but some customers are Very uncomfortable with physical contact especially when your back is turned to them. read more

Had a flight from LAX to YVR. Flight was delayed. Westjet app was a little slow informing us of the delay... got notification by email first, but still probably the app informed us within a hour of the email. Check in desk excellent. Very helpful. Bags were slightly over weight but no problem. My mother uses a wheelchair but can still walk slowly. When we started down the boarding ramp, halfway down, there was a couple standing in the middle going through their bags... thought odd but they should move soon... when they were done going through their bags and didn't move we finally realized when they just stood there that they had been told to wait. Luckily we are patient. I'm pretty sure there are others that would have either pushed past or said something to those passengers. Would have been better if Westjet had a worker standing there as well to prevent any misunderstanding. Plane was a Boeing 737-800. Older but better leg room than a lot of planes. First 3 rows are some sort of economy plus as each row had four seats instead of 6. Sat in row 5. One restroom up front behind cockpit and a couple in the back. Walked my mom to the front I was told by the head flight attendant "You have to wait at row 4". When I asked if I could give her my empty cup she stated "I don't have anywhere for that up here". First I found that odd as she was serving the economy plus passengers so sweetly it would give you a cavity and had no place for garbage. Second. when she spoke with me, there was no smile, no please, no thank you, no I'm sorry. I watched as she treated my wife and a few other passengers the same. Don't get me wrong, the other flight attendants were great. Very polite and friendly. Just expect that from all crew, especially the head flight attendant and for them to treat every passenger the same, not just the economy plus passengers they are serving. read more

Flying from Vancouver to Edmonton I was running late, arrived half an hour before the flight, did not know about the federal vaccine passport and failed to check in with the app. Westjet helped me get the federal vaccine passport sorted and helped me with the ticket and I managed to make the flight just in time. I KNOW if it were Air Canada I would have been out of luck. read more

Most Canadians love WJ and I was one of their biggest fans...until recently. Be extremely careful if you are booking from the US. Beware if you are paying in US dollars. They are not what is quoted. I wouldn't have believed this myself if I hadn't booked so many flights out of the US, and I read another review on here stating the same thing. They will charge you even higher than the Canadian exchange and what is quoted in US dollars does not convert, especially when using your hard-earned Westjet dollars. It's their way of lining their pockets based on unsuspecting Americans, and it cost me hundreds of extra dollars until I started to realize what was happening. Also, the tvs' sound and screen never work properly. Good luck disputing that. Finally, I changed a flight within 24 hours and they charged my credit card three cents--another glitch. Fine, I would rather pay it than talk to a rep. And guess what? The change went through on my cc but not on my reservation. Again, try proving the three cent glitch. Last I checked, nothing on Westjet is three cents! I used to prefer this airline as the flight attendants and agents are generally wonderful. The prices are higher than Air Canada and there are certainly no guarantees here. At least you know what you are getting with Air Canada. I plan on cancelling my Westjet elite card and returning to Aeroplan. A sad state of affairs but due to the faulty electronic system and most phone reps--good riddance. read more

Last month I flew YVR-Glasgow, and on my way to the gate I discovered my wallet was missing from my purse. The WestJet crew really came through, from bringing me Kleenex for my flood of tears, to booking me on a later flight at no extra cost. Once I boarded my flight, I burst into a fresh flood of tears when I realized I had no money for food for the next 24 hours of travel. A lovely flight attendant took pity on me and gave me food and a bottle of vino to calm my nerves. These folks took such good care of me and I'm so grateful for their awesome customer service! read more

Westjet is, HANDS DOWN, the best airline in Canada. The other national airline - that we won't name is a joke. When you fly on Westjet it is actually enjoyable. The flight attendants seem to really enjoy their jobs. The pilots make jokes and seem to be having a good time. There are smiles on all of the staff members faces. Yes, it is no frills, and you have to pay for extras, but I would way rather have a friendly flight attendant than free airplane food. Love, love, love them and I wish they had something like aeroplan that was for westjet because when I use my aeroplan points to fly on another carrier, it is definately not a pleasant experience! read more

I love you, Westjet. You have the hottest pilots AND the nicest flight attendants (male & female, of course!) I really don't have any bad words for you, at all. You make the 1 hour something flight over to Calgary the quickest one ever. Sometimes if I'm close enough to the front or the back, I like to listen to the flight attendant conversations. They make me laugh. Because sometimes they make fun of people on the flight, and I can only hope it's not me. Keep on smiling. Oh, and flying, that'd be good too. read more

WestJet wasn't that great. Where to start... I had originally booked my flight via Delta so WestJet was just an associated airline I had to take to get to LAX. The WestJet woman by the self-serve kiosk tried to be as helpful as possible but didn't give me accurate information about where to pick up my check-in luggage since I was on my way to San Diego and would have to connect in LAX. Good thing I asked another woman at the counter, who told me I would have to pick up my bags at the final destination, as I originally thought. The flight attendants on the plane looked quite tired but I'm not sure if it was due to the early morning flight. At least they were pleasant and friendly. The plane looks much better on the outside than the inside. Clearly, the 737 plane we had has serviced many a passenger, as evidenced by the worn seats and less than functional satellite TVs. I believe I've been quite spoiled by Air Canada with movies and TV shows included in the price of my flight. Seriously WestJet, $5 per movie on a small screen that doesn't even work? And $4 for a blanket?? I won't even go into the prices of snacks and meal options. WestJet, here's an idea: please provide me with more legroom so I can just give you the space to rob me. read more

I can't believe no one has reviewed WestJet-Richmond, BC (YVR) yet! I love, LOVE Westjet. What do I love about WestJet? 1) First checked bag FREE! 2) Awesome customer service 3) Friendly flight attendants 4) Good Prices Two stories of exceptional service: #1: We were flying from YVR to Calgary and our plane got delayed 3-4 hours while we were in the airport. They told us that they couldn't get anyone on an earlier flight and we'd have to wait the 3-4 hours for the next plane to arrive. I was 22 weeks pregnant and so my husband went and talked to customer service about how it was hard on my back to sit for that long, the lady said to give her a few minutes to see what she could do and within 20 minutes we were on an earlier flight at no extra cost. Also, a few weeks later we received an e-mail apologizing for the delay, and attached were 2 one hundred dollar WestJet credits! Completely out of the blue! We happily used the $200 towards our next flights! #2 My husband was flying back from San Diego to YVR when the plane got re-routed to Victoria due to weather conditions at YVR making it unsafe to land (too foggy, etc). Apparently another planes of theirs got grounded in Victoria, so there were about 500 people waiting to get back to YVR. As Westjet worked on the problem, they had pizza and pop delivered for everyone waiting in the airport. They couldn't get planes to fly everyone back to YVR, so they paid for EVERYONE to stay overnight in a nice 4-star hotel, meals, ferry transportation from Victoria to Vancouver the next morning and covered all travel/cab fares that would be required as a result of this. Apparently Westjet paid $250K for all this, for delays due to something out of their control (weather). I was absolutely blown away that a airline would go through such hassel to keep their customers satisfied. All I have to say is, you rock Westjet! Thanks! read more

They used to be good. Now terrible; my flight was held in Toronto for 45 minutes while crew pretended to count passengers over and over. Finally Stephen Harper and his wife showed up then we left. Because of this ignorant delay many passengers missed connections and had to spend night in Calgary. Some passengers were given food vouchers and some were not depending on what CSR you got. Absolute garbage. Rude staff unfair treatment and ignorant to hold up more than 100 people because our useless x pm was late. Never fly westjet worst flight service ever. They SUCK read more

Purchased an All-Inclusive vacation only to be told we had to pay for our checked bags upon check-in. Apparently there is no such thing as ALL-inclusive with Westjet. read more

in general when I've flown with westjet it's been ok. Today I had a horrible flight experience. The attendants let a child scream non stop for 90 minutes and didn't even talk to the parents. I realize it's not their fault, but really, there are 150 people on a plane and it's not fair to other fare-paying patrons to put up with that. If those horrible parents read this. Please learn to discipline your children, or perhaps try shorter haul flights to see how they'll behave. Being terrorized by your child in an enclosed space isn't a way to end a vacation. To top it off, they let the child run rampant in the baggage claim area as well. Their service today was only ok, and compared to other airlines their seats don't work as well. I had to manually pull up my chair on both flights I've had in recent weeks. So, I'd also say that their planes are need of some more regular maintenance and upgrades. Their movie options are also limited. I'd only fly Westjet again if I wasn't paying, or they had a super great deal. I'm not sure it's worth the headache, and the sub par flight experience. read more

Slipping. This one word sums up my impression of WestJet at this time. At one point WestJet was the go-to for affordable flights and good service. Now they are penny pinching every chance they get. You pay the same price as Air Canada and get less on offer. A 4-plus hour flight and no entertainment system. Oh, but they will rent you a cheap looking WestJet tablet for $9. Are you effing kidding me? And should I want to watch a movie when they have their system installed, I still have to pay for those. But not on demand. I have to pay for it and watch it within 15 minutes of the start of my flight. Your entertainment system sucks, if and when it is available. Yet I am still paying the same price as an Air Canada flight. And at times, WestJet is even more expensive. There's no food. You get cookies or crackers/bits and bites/whatever and a drink twice during the flight and that is all. A trip to Toronto and they didn't even offer extra food for sale like they used to. These flights are over 4 hours. And there is very little available to purchase after security in either the YVR or YYZ domestic terminals. Thankfully I came prepared with a bunch of gluten-free snacks in my carry-on. Sorry, WestJet. Your smiles alone cannot keep me as a dedicated "guest". read more

Dear WestJet, I have a confession. I've grown quite fond of you. If I have to fly anywhere, I usually try to travel with you. Your customer service is top notch. You're helpful, friendly, and even have a joke or 2 for me when I'm sitting in my seat on the airplane. You always let me check in my first bag for FREE and my small dog is allowed to join me on the plane (in a pet carrying case). You're always thinking of me and my needs, PLUS, you're always trying to save me some money. Oh WestJet. Please don't ever change. Hugs & Stuff. read more

Fine flight but WHERE IS MY BAG? I flew from Vancouver to Austin on Sunday, July 21 and my bag did not arrive with me. I have called West Jet everyday since and they cannot tell me where my bag is or when I will have it. When I filed a report I was told that they only fly to Austin twice a week so give it 5- 10 days. Are you kidding me? Unless you carry on, DO NOT FLY WEST JET. Now, West Jet, how about kicking it up a notch and letting me know when I will receive my bag? read more

Our group of 5 travelled from Calgary to NYC on Monday June12 -flight#1680 and we had the best flight attendant ever! Matthea treated us with very special service.....including wine and chocolate!! It was a great beginning for our all girls trip to NYC, Thank you Matthea and Westjet! read more

I flew back to Vancouver this airline after flying out of Vancouver with Air Canada Rouge. The experience was a total 180 degree difference. Staff offered free check in for carry on luggage before boarding as the flight was almost full. Staff boarded customers in an efficient manner that we were 10 minutes ahead of schedule. One customer paid for assigned seating but booked the wrong seat. He said he was 6'5" and needed more leg room. A flight attendant offered all the other seat options that were available including emergency exit sections. Lastly, we got a round of complimentary drinks and bag of pretzels or cookies for a 2.5 hour flight. read more

Without a doubt the BEST airline in North America... From pricing to the people, WestJet is who my family will be travelling with!! read more

We had never flown WestJet before. We arrived this morning before they were open and joined a short line. Around 5:00 an impossibly cheerful woman arrived and greeted us w/ genuine warmth. She gave our morning a wonderful start. We did all we needed to do, got through security and eventually boarded our flight. A very sweet flight attendant put my bag in the overhead bin for me when I struggled to reach it. Our flight was smooth and uneventful, delivering us to LAX. read more

For a company that prides itself on its customer service, we sure didn't see it on our last trip. Me, my wife and her parents (who had flown from China to go on vacation with us) flew from Vancouver to Miami by way of Toronto on Westjet. When we arrived in Toronto, we went to go through security and customs, however we were held back because my mother in law's suitcase could not be found and we would not be permitted to board our flight to the US until it was accounted for. Already we had very little time to catch our connecting flight, and unsurprisingly we missed it. For hours the Westjet representatives in Toronto tried to locate the suitcase, and were finally able to inform us that it hadn't left Vancouver with the rest of our bags. At least with its location known, we were able to board an American Airlines flight, getting us into Miami 11 hours after we were initially supposed to land, missing our car rental reservation and losing a day, of which we only had 5. The Westjet representative (her name is Charlene) was very helpful and assured us that they were on it and they would have our bag to us immediately and they would take care of everything. That was the last we heard from Westjet until I reached out. I called the next day and was left on hold for 45 minutes, when I should have been at the beach. I tried sending a message via Facebook, where it was claimed that I would receive a response within a few hours. I didn't hear anything until the next day, with a reply by somebody essentially telling me to contact somebody else, which really set the tone for the way our missing bag case was treated. The case was transferred to American Airlines, because that was the airline we had been re-booked onto. They were very prompt and helpful when contacted, but their answer was always the same, they couldn't get in touch with anybody at Westjet to take possession of the bag. By this time several days had gone by with no word of the status of the bag, or even whether it was still in Vancouver. Nothing. Tempers were high because my mother in law, who is Chinese and doesn't speak English, was in a strange country without even her toiletries, which she had to re-purchase. She refused to spend money buying more clothing when there was a suitcase full of her own was somewhere between Vancouver and Miami, so when we went to upscale restaurants, she was forced to wear the sweatpants she had worn onto the plane. Out of frustration of not hearing anything by this point, we eventually drove out to the airport to try and learn ANYTHING. The agents at the American Airlines baggage assistance desk informed us that they had tried Westjet only 2 hours earlier and still no response. We left the airport empty handed with no new information, wasting another almost half day. The day before our departure back to Vancouver, I received an email from a person at AA saying the bag was in Miami and we could either pick it up at the airport or they could have it delivered to us after 5 pm. Since we had plans that evening I said forget it, we would just pick it up when we flew out the next day. Again this forced us to get up early and go out of our way to pick up the bag, that thankfully was there. If somebody had told me it would take that long, I would have told them to just keep it in Vancouver. I get it, sometimes luggage doesn't make it into the plane for whatever reason, which is an annoyance but understandable, however, we were told it would be taken care of then never heard from Westjet again, until I made the effort to get in touch with somebody. We had no idea if or when the suitcase would arrive or where it even was. Radio silence. For an airline that continually rattles on about its great customer service, I saw precious little of it from you over the last week. I received far better customer service from American Airlines, who actually seemed concerned and engaged in my situation. So, thanks for nothing Westjet. We lost about half of our vacation because of your mistake, and there was a cloud cast over the parts where I wasn't (unsuccessfully) trying to get in touch with somebody, either by phone or social media. Not to mention the data I used up on my iPhone trying get through to an actual human. Also, a queue based system for customer issues is ridiculous. This means somebody can complain that they didn't get enough pretzels on a flight and if it's placed in front of a legitimate complaint it will receive priority. It's not just about the missed flight and a missing bag, it's about the time I wasted trying to receive information and the stress caused by your mistake, coupled with the lack of communication on Westjet's part. read more

I booked a direct flight from Tampa Bay to Toronto at no small fee. WJ then bumped me over to Delta which was a layover in Atlanta. When I called to speak with customer service I was told I'd have to address the issue with Delta??? To make things worse the Delta flight was delayed causing me to miss my layover so my 3-4 hour flight turned into a 9 -10 hour fiasco. Meanwhile my original flight was still operating direct from TBay to Toronto! I can't even comprehend how that is considered customer service. read more

WestJet - Original ticket - Airlines Near Me - Richmond, British Columbia

Seriously, hands down the friendliest and most accommodating flight attendants. My husband and I have not experienced such wonderful customer service travelling by air EVER! Thanks, West Jet for consistently delivering excellent customer service and going above and beyond to make the flyers feel as comfortable as possible. You are a model airline! read more

Maybe it's unfair to compare to any cell phone's customer service, as who doesn't prefer to plan their vacation than to bicker over their bill or plan, but this company sure has the friendliest CS ppl! for the most part, your checked in baggage is free, compared to Air Canada though it may be reflected in the airfare costs but i find it's better service overall: either at the counter or in-flight. Last time on AC, they even dinged me on using headsets for the movies! And for inquiring about using your points---btw, they don't have any blackouts compared to AC--they're open 24/7 ;) read more

very bad experience. My wife's best friend just passed away and we had to re-schedule the flight so she can attend funeral. Spent hours on the phone only to have to pay $500 to change the flight to same flight later the same day. Not recommended. read more

We flew from YVR to HNL (Honolulu) after our Alaskan cruise. Don't arrive at the airport more than 3 hours prior to your flight time. We had time to kill after checking out of our hotel. We thought we could drop off our checked baggage 4.5 hours before our flight... but nope. At 12 noon MIDDLE of the DAY (June 23, 2015), not a single WestJet staff could be found anywhere. All ticket counters are empty and appear abandoned. Even though the WestJet Kiosk sign says you can print baggage tags and boarding passes (which we did) , no baggage tags will print until a ticket agent appeared. WestJet get your act together, at least post a sign when ticket agents will at least show up. As we sat and waited, we watched about another dozen other passengers go through the same confusion as we did. Flight was okay, nice that there are power outlets at every seat...our checked baggage made it to Honolulu. read more

Has the best westjet experience last week! We were flying from Palm Springs to Vancouver and the folks, at every point, were awesome! Check in person was kind and took care of the fact that our luggage had been damaged on the way there. Thanks! Gate attendants were kind and cheerful! Flight attendants were the best! So cheerful, friendly and helpful! Thank you all! read more

When I went to the website to check in it took me to seat selection for my flight home. Every seat was at least $42 extra. Booked one figuring I had to. 24 hours before the flight home checked in online and upgraded my seat to 'plus' for $120 and my initial regular seat booking of $42 was not refunded. Thought Westjet was different. read more

They changed the flight information without informing me. 24 hours before my flight home, I could not do the online check in due to the change in confirmation code. Before the change, I was supposed to sit with my two kids, and I was able to check in one back for free. I can no longer do either. On top of which, I have to pay extra. I spent 3 hours on the phone while on vacation and no one helped me. They kept transferring me to different people unwilling to take the blame. I would give 0 stars if I could. read more

Westjet cancelled my flight and did not offer a refund. Instead they offered me a 2 year flight credit. This is completely not acceptable. Further, I find out I will be charged $1000 in CHANGE FEES when it comes time to rebook. What?? Is this even legal? read more

Flew from YVR to LAX last night. 5 stars for the gate agents and check in agent. They offered gate check for free because they had little storage for bags. I was happy with that and I didn't have to left my bad over my head. The flight attendants were friendly but took them forever to serve one drink. I think they were trying to stall out service for the two hour flight. 0 stars for the gate agent at LAX and the service at LAX. No one told us what carousel our bags would be on. Our bags were supposed to be at the carousel in 20 mins. It took one hour to get them!!! Also they shared the same carousel with Delta so we had to wait for the bags fromHNL to go through before our bags came out on the carousel. Since by the time we got to our car- it was after midnight so we had to pay for another day for parking!! The attending bag agent from Westjet was hiding in his office rather than dealing with disgruntled customers who were waiting for their bags. My husband had to pull him out of his office a few times because he didn't want to deal with anyone! We will be calling Westjet to complain but will never fly on them again! read more

Perpetually late airline. Full of excuses. Customer comes last with these jackasses. Customer service and reliability of the old Westjet is gone. If they continue of this course they will be tits up soon. They obsess with making viral videos while their actual operations and customers suffer. They seen. To have forgotten that they are an airline. read more

If a 747 can carry the space shuttle then I call bullshit on the overweight luggage fees.

I am always amazed at the incredible service we always get from westjet. Friendly and fast, even at 530 am in the morning! The customer service is exceptional and they are always ready to help. Thank you for always making my flying experience pleasant! read more

Today we have a problem . . . A problem shared by the cast and crew of a motion picture company in Winnipeg . . . A problem caused by Westjet. To make matters worse, despite numerous calls to Westjet this morning, NOBODY at Westjet is willing to solve this problem. Instead, everyone we have spoken with has chosen to hide behind the "I am just following procedures" excuse . . . earning them all recognition as having the WORST CUSTOMER SERVICE. At this moment six out of a shipment of seven boxes of production supplies destined for Winnipeg is still sitting on the tarmac in Vancouver waiting for a plane. Yesterday afternoon, we chose Westjet as our carrier because they told us they could get this shipment to Winnipeg overnight. For that GUARANTEED service we agreed to pay thousands of dollars in shipping charges. This morning we were contacted by Westjet and told that only one box made it out on their 6:45 pm flight yesterday. As it turns out, the majority of our shipment was "bumped" by passengers. To make matters worse, they cannot tell us when . . . or even IF . . . our shipment will be delivered to Winnipeg. We have been completely frustrated in all attempts to contact ANY Westjet manager with the authority to ensure that our shipment is expedited. The receptionist and employees of the Westjet sales department have continued to stonewall us . . . they have given us completely incorrect information . . . and have demonstrated a complete lack of concern about the problems, or consequences, that they and their SERIOUSLY FLAWED airline have created. We have been "placed on hold" repeatedly and completely unable to speak with ANYBODY who can help. Christiane Youssef was the Salesperson for Westjet Cargo, that we dealt with. In our view she is completely incompetent. In the last 24 hours she has: 1) Quoted the wrong price for our shipment 2) Conducted a personal conversation with a coworker while at the same time on the phone recording the details of our shipment . . . in her words, when questioned about this, she jokingly replied, "I am multi-tasking" 3) Lied to us. She told us the reason our shipment did not go out was because the boxes were the wrong size. Her supervisor later told us our shipment was bumped by passengers. It should be noted that nobody at Westjet called us to let us know our shipment had not made it out last night as promised. Had we known, we could have made other arrangements and the problem for the picture company could have been averted. Now, making matters even worse, unable to get service or a solution from the sales department, we just called the corporate offices of Westjet in Calgary and asked to speak with the CEO. Judy, the receptionist told us she was unable to find the CEO, the VP of Operations, the VP of Sales, or ANY MANAGER in the building. She was also unable to find any "Administrator" in the building. We were put on hold repeatedly, but again the fall back was the "We are a large company and I am only following procedures" excuse. Judy told us that she was in a six story building and could not be expected to know who was in the building. When I told her we would be sharing our experience with Westjet on the Internet, Judy said she felt threatened. Judy said she was "trying". I pointed out that "trying" was not the same as "doing". Rather than take this problem seriously Judy chose to hang up on us! Nice job of Customer Service Judy. Personally, I have been flying since 1953 and have logged untold hundreds of thousands of miles in the air. NEVER have I encountered an airline with worse customer service. I have also shipped baggage and cargo all over the world and have never had a worse airline experience. If you are contemplating using Westjet for your next cargo shipment . . . BEWARE!!! According to a previous Westjet CEO, WestJet's Core Value Proposition is "cheap fare, fun environment and good experience when you fly with WestJet." The airline's recipe to attract its clients is "humor, customer service and good value." . . . Well, nobody here is having a good experience, or much fun, today dealing with your airline Mr (former) CEO. Under CEO Gregg Saretsky' management, based on our experience with a number of Westjet employees as we have dealt with while attempting to manage the damage this airline has created, a more appropriate Value Proposition for Westjet employees would be . . . "We are a large company. We follow procedures." This is just the latest example of a company that fails to live up to the founders' Vision and Mission. Mr. Saretsky, you are undoubtedly focused on growing profits, but in the process your corporate culture is in big trouble. read more

Their customer service and problem resolution has been impressive. We recently took a trip to Arizona and on the way back our friends' daughter's child car seat, which was checked, did not make it on the plane and therefore they did not have a car seat to go home in. The Westjet representative confirmed the car seat was checked, was unable to locate the car seat in either carousel (regular luggage and special), made the YVR baggage handlers do a second passthrough the plane cargo area and apologized for the inconvenience. She then provided our friends with a NEW CHILD CAR SEAT TO KEEP so they go home. Their own carseat arrived the next day. It was not the fault of the airlines but the Westjet staff made an unfortunately bad situation a good one for the company. Amazing care. read more

I was travelling with my two kids, which are 5 and 8, and westjet didn't seat us together for a flight that's 5 1/2 hours. The plane had a single aisle with 3 seats on either side but westjet decided the 3 of us, travelling together, and having the same last name didn't need to sit together? While on the flight they ran out of food when the cart arrived to our rows? I was told I should have paid for the seats and pre-ordered food! read more

I recently flew from Halifax to LaGuardia on WestJet and in my 40+ years of flying I have to say that my experience was by far the worst example of horrible customer service ever. I checked in at my hotel for the flights and when I arrived at the airport an hour later to board I was notified at the kiosk for printing boarding passes that the connecting flight from Toronto to LaGuardia was cancelled. I went to the West Jet counter and after waiting for about 10 minutes while several West Jet employees chatted to themselves while ignoring my presence I was finally told that the flight had been cancelled by air traffic control. I would have to overnight in Toronto and fly out the next evening at 7PM. WestJet offered no explanation for the cancellation, indicated they could not provide any assistance with a hotel in Toronto, no assistance with booking on another airline and no assistance with providing me a refund if I found an alternate flight myself. In addition to the absolute lack of help in addresseing a delay which cost me valuable time and money the West Jet employees delivered the news to me in the most I don't care at all tomne imaginable. So please understand that in my experience this airline, which had just reported record profits, will deliver what they are obligated to and absolutely no more. Be forewarned this is an airline that can be extremely user unfriendly. I will never fly with them again. read more