I'm surprised by the reviews because I find the service to be far superior to Home Depot. Whenever possible, I prefer AH over HD because AH stores are franchised and so feel more community-centric vs the soulless Home Depot environment. If you're a pro needing lumber or building materials, Home Depot would be your best bet. But for regular homeowners, this is a great place to find what you need for landscaping, painting a room, a plumbing or electrical repair job, and/or asking for advice on a DIY project. Real example: I was plagued by a TP roll holder that constantly fell off the wall and walked out with everything I needed to save my sanity - thank you to their staff for taking their time, helping me understand how the pieces worked together as a whole, and for treating me respectfully and not mansplaining a thing! read more

if you're not preppy and rich don't go. I went in baggy shirt and shorts with a messy bun and noticed immediately that I was being treated differently. The moment I walked in, I was stopped from entering past the cashier desk. an employee asked me what I was there for and when I told her she walked me to the aisle. I heard her call for another employee to meet us there. when we got to the aisle there was another employee as she called for. he then asked me what I needed again and I told him I needed time to look. he rolled his eyes and walked off until I flagged him down to unlock a case for me. they weren't treating anyone else like this. my first and last time going. read more

Looking for flood lights and in self discovery researched while viewing options in stock. Single checkout line into multiple cashiers. An additional person opened up ask the line grew and I asked about return policy and if he knew about how or if the light bulbs could be replaced if possible. He informed of the store's return policy and advised me he was unaware about the product. I was asked if I was a Westlake reward member, I am not. He proceeded to check me out. After paying I asked what it takes to be a member, he said I could go online and I'd get an email with a $10 coupon. Otherwise he said we'd have to start a new transaction. I felt he was not too enthused to do so. It would've been nice to know that before checkout was completed read more

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I've been to this location about four times today was my fourth time coming here. I normally go inside and the employees are always wonderful, very polite and quick. Today I got a curbside pick up order. The order took literally less than five minutes if that they are always just so fast and awesome! They deserved a great review! Awesome job Ace! read more

they had everything I needed and were very helpful in finding things. the cashiers were very friendly and engaging read more

Ace is the place that's fallen off over the years. I used to almost look forward to making trips here. I was usually in that fun phase of a home project where I actually thought I knew what I was getting myself into, and not quite at the four-letter word shouting phase. They allow dogs here which is nice, so I'd pack up the pup and comb through all the aisles searching for what I'd need. Now, it's kind of a hassle. Word for word, the most common response I get from staff there is "Oh we don't have that, I'd recommend checking with Lowe's or Home Depot." Not ideal. Additionally, this may've changed over the winter, but during the summer/fall, this was the only spot I visited where shoppers weren't masked up. There's just simply not a great inventory here for what I need, and it can be a little tricky to get the help I need. The aisle layouts are still as confusing as the first time I came in here fifteen years ago. I avoid the box home improvement stores as much as I can, but unfortunately they do tend to be a better avenue than this one of late. read more

While traveling, the passenger window in my car was broken. The folks at Westlake hardware were super helpful in measuring and cutting plexiglass as a temporary replacement. They were super helpful and I much appreciate the assistance. read more

Westlake Ace Hardware - Hardware Stores Near Me - Kansas City, Missouri

My favorite hardware store in kc. They're a unique chain where you find quality items, great service and unique afterthought items. I try to go here anytime I'm looking for something. read more

I always have a great experience here, the team is super helpful with any questions/assistance that I need -- and they're very kind. Highly recommend! read more

Another reason to avoid Home Depot! When a local hardware store is both friendly, helpful and well-stocked, why *wouldn't* you shop there? Although we typically shop at Stausser's because it's about the size of a Home Depot yet oozes old school hardware charm (I could so picture my grandfather shopping there), Westlake does not disappoint. One thing they have over Strausser's: an array of shower heads. I'm currently obsessed with getting the perfect rain shower head and Westlake has 3 or 4 varieties to choose from. It's also a bit more convenient, especially if you're in that shopping area for other things and realize you're out of duct tape or are in immediate need of a tacky lawn ornament. read more

Westlake Ace Hardware - Hardware Stores Near Me - Kansas City, Missouri

I do like the staff at this hardware store and they've been my go-to hardware store of late because they sell firewood and they always have it in stock much appreciated can't find it and all the hardware stores in and around brookside Midtown. read more

I love this place, I have for years and somehow haven't reviewed: Store is always immaculate and organized and easy to navigate More importantly, the people are outstanding They actually want to help you. Prices fair, they seem to have what I need. Much more pleasant than HD on Linwood If you didn't know, they are highly skilled knife sharpeners, I take my tools in once a year. Like $6 per knife! They actually care and I notice Thank you read more

Great selection on a myriad of random things that I seem to need on a monthly basis. Very helpful staff as well.

I like to support local stores over large chains and like to think that I give a pretty fair amount of benefit of the doubt to small businesses - I get that they're hard to run. However, today is the third and absolute last trip to this Ace Hardware store in Westport. Every time I've been in trying to buy paint, I've had to wait forever for someone to come over and help - even after asking for help. This last time, they couldn't even mix any paint because their system was down. The. I was told even if it was up, they didn't have any of the base I needed anyway. If you're going for basic house hold tools, I'm sure it's fine. But if you're going to look for help or even just any level of professionalism, keep looking. read more

Great hardware store; they have pretty much all you would need; and, you do not have to go to a huge Home Depot or Lowe's! I enjoy the smaller hardware stores, especially if they are well-stocked. The service here is also above average and there are certain employees who will go way out of their way to help you find what you need/ are looking for. I also am quite fond of the rewards program they offer; unlike most rewards programs at stores like CVS or Walgreens, the reward points at this hardware store really do add up for useful items. Many times if you purchase over a certain dollar amount then they will credit you with a ten dollars. I know that on your birthday (everybody's favorite day to go to the hardware store:-)) that you get a 5$ off purchase coupon. Anywho, I would recommend this hardware store above any of the big box hardware stores...check it out! read more

Tylor was super helpful and knows what he's talking about thanks again man ! Great customer service

I needed something, i called and they had it, I thought id help my local economy, i could get it in two days from Amazon, so i went to Wesport, Unfortunately no one was wearing a mask, i got what i came for and left, I won't be going back. Plus it would have been cheaper on Amazon, #still the first wave #masks aren't a choice read more

I'm quite the fan of this Ace Hardware. The store is clean and well organized, and the staff has always been incredibly friendly and helpful. Plus, it has this smell that I cannot describe. I wouldn't say it smells "good", but it's somehow exactly how a hardware store should smell. It's a smell I find incredibly comforting. OK, I know that's weird. But what can you do? I would say that compared to the True Value on Southwest Boulevard, it's more geared to home owners than contractors, but that's probably less intimidating to most of their patrons. For this homeowner, they have most everything I could need and I feel good shopping here. Definitely about 10 steps up from the nightmare that is the Midtown Home Depot. read more

This is a great little hardware store in the Westport area. I was early for a show at the Record Bar expecting a crowd because it was also game 3 of the World Series. Being it wasn't busy yet I decided to see what was on sale in the garden department. I interacted with a few different employees. Each one very pleasant, friendly, and helpful. Just excellent service. Their clearance deals are amazing. I bought two large clay planters for $13 each. I wondered around looking thought the store and the prices on other items seemed pretty par with other hardware stores. The service really won me over. I will be back! read more

Great little hardware store with just about everything that you could want from a corner hardware store. The staff is friendly and has a good background in general home repair. read more

This location is pretty convenient and it's easy to get some help when you need it. My cashier was a little chatty with the person in front of me... a little TOO CHATTY because I had to stand there for about 5 minutes to pay for one thing as she told the other customer her whole life story, but I guess it's still better than one of those zombie cashiers that doesn't know your even alive. read more

I've shopped at this location pretty regularly for the past seven years since it's so close to where I live...especially in the spring when I start obsessing over plants and gardening supplies. The overall store selection is pretty good and last year the garden center was excellent. I hope they do that again this coming spring. I have always had a good experience with customer service there -- everyone has always been very friendly and helpful and I see many of the same faces year after year. The good garden center combined with the excellent customer service is why I am giving this place 5 stars. The main thing to be careful with here are the prices, which can be very high for some items. Still, there are often good deals to be had and the convenience of being so close to home will ensure I go there again. read more

The store is alsways clean. The staff in the isles are always helpful. Parking is great. Even thow its in weatport. They constantly have sales. Althow there everyday price is normaly lower then home depot Ive never seen them be out of anything. It half makes me wonder how they are still in business that they always have too much of everything and have to put it on sale. But thats great for all of ua. There paint is cheeper then Sherman Williams down the street. And alot of times you can buy there "opps" paint for $5-$10. The only reason they dont get 5 stars is no mater how many people they have in the store to help. There is only ever one casheier. Half the time when they call for a second one they dont come untill there is no lone again. Even if there are 7 ppl infront of you. They show up durring #7 to ring you up. At that point I may as well just wait read more

I am in Kansas City, Kansas regularly and stop in this store on State Avenue. The staff is always friendly and helps me find exactly what I need. The access is very good as well as the parking. It's the biggest store in the shopping center, so no hassle with big grocery store crowds that are around many stores. Thank you. read more

Want to complement the manager and the employees of this hardware store. As a property manager I am shopping at this location multiple times a week and they are doing a great job having the items that We need to keep our tenants happy. Again thank you to the folks that provide the customer service!! read more

I went to get dry cat food, but their price is extremely overpriced. It is $10 cheaper any and everywhere else. I won't go there anymore.

I swear, I can drive to Home Depot, not find what I'm looking for, drive to Lowes, not find what I'm looking for, get frustrated and drive to Westlake Ace Hardware and FIND what I'm looking for. Everytime! Why I waste gas and time trying other places is over. This is my go to hardware store. I really have the best luck here. The service is easily found, friendly and knowledgeable! read more

VERY convenient location and just the right size for any last minute hardware supplies you might need. If you're planning on building a house or something, this place might be too small for you. read more

Nice store that will solve most of your hardware problems. The staff is helpful and knowledgeable, the place is bright and clean. There are some limitations in the selection, probably because it's a good size store, but not warehouse huge. Not the cheapest by any means, but when they have a sale, there are deals to be had. Fifty percent off is not unusual, you just have to look. read more

This Ace Hardware is nice, has a lot of variety, and the customer service is great. They have a nice selection of pet food too - Nutro and Science Diet for the pups and cats, and tons of bird seed and feeders for the winged wild ones. My only bone to pick is with the pricing on non-hardware items. I mean, $7 for two rolls of Brawny paper towels? $15 for a tiny jug of Tide? If you're looking for real hardware store things I think they are fair, but go down the street to SunFresh or go to the Dollar Tree next door if you need cleaners or household goods. read more

I went to Home Depot first to get parts for my sprinkler, one of them popped off. The guy I talked to did not know a thing nor did he try to help me out. So I went to Westlake Ace Hardware in Farmers Branch, TX off Josey and talked to Kevin. I mean he knew his stuff and he was very eager to help. I know where I will be going in the future and it won't be Home Depot. read more

I LOVE THIS ACE! Always helpful customer service at any hour I've been there. Huge selection. Great sales. Did I mention the nice employees? read more

We visited the location on Antioch Rd in Kansas City. The experience was less than pleasant. We went to purchase an outdoor set that was on sale and dealt with Chuck,the assistant manager. Chuck was unwilling to work with us and seemed generally annoyed that we bothered him. The next day we came with a truck at which time we met a very nice and helpful younger worker. Chuck let this young fellow know that there was indeed another set in the back that he had told us there was none of the night before. At checkout the lady was confused and grumpy as well. It's unusual to find very nice and helpful kids at a business while the older workers were so rude. We do want to thank the younger workers who were wonderful. read more

worst service ever. when I don't need help I'm accosted by at least three employees. Today I stood in the grill isle for help with a barbecue for at least 20 minutes while three employees walked past looked right at me and didn't ask if I wanted, or needed help. Looks like I'm going to Home Depot. read more

Our favorite hardware store since the 1970's. Very helpful, knowledgeable staff and they carry just about everything! We Rarely have to go to big box stores and deal with non-existent "help"..I am really surprised by the negative reviews...somebody must have gotten up on the wrong side of the bed!! read more

This place is great. I had my license plate stolen and could not find the right screw to fit into the new hole the thieves made. I'd been everywhere (not other hardware stores, but auto parts stores). I went here and first Blaine helped me - even going out to my car to see if the one he had chosen would fit. Next he called another employee, Jessie to help and she chose a different sized screw and went out to my car to see if it would work. It did! She put my license plate on and off I went!! This is my new favorite store. Blaine and Jessie ROCK! They couldn't have been nicer or more helpful. It felt like the old hardware store in my small hometown. read more

Such a great business. I can count on the staff to help me find what I need; and usually some advice on how to complete my job well. In one particular instance I had an emergent need and the store manager went out of his way to set me up. I was truly grateful and would not have even made such a request at any other store. Their customer service is above and beyond! read more

I would not recommend this store. I used the ship-to-store feature to have my Ace Hardware purchase shipped to this store. My order was pre-paid with a credit card. I drove to this store 3 times to try to pick up my order. Each time, no one could find any record of my order (even when I showed them my email confirmations), and the employees seemed to have very little knowledge of ship-to-store orders. On my third trip, they finally discovered that my order HAD been delivered weeks ago, but they put the items I paid for out on their shelves to sell to other people. They just used my order as their own personal stock items. It was very frustrating. read more

Love, love, love this store. They are so helpful and friendly. I shop here a lot and come up up with some pretty weird needs and they always come through. They've even come out to my car to figure out what size screw I needed for a lamp that I didn't want to drag in. They are awesome!! read more

Big disconnect here between customer satisfaction and just ringing up a sale. A simple exchange/return became a federal case even with a receipt. Be prepared for lots of "facts" you don't know about their "rules" and you will need to promise them a bad review on Yelp before you get what you came in for. The smarmy "have a nice day" from the checker as I exited was the finishing touch. District Manager... how about another customer service 101 refresher? read more