Great location but terrible service, 3 cashiers with no line, I asked for help, and got brushed…read moreoff, and told to ask the employee that was on the phone to be done.

I don't usually leave reviews on yelp, but today I chose to, I was in the store recently and it was…read moremessy and the customer service was awful. In the past Westlake has been the place for me but sadly I don't think I will be returning anytime soon, hopefully they can get this under control. Sad to see.

I walked around this store for 10 minutes hoping I could find someone to help me locate an item…read more The didn't appear to be overly busy. What employees I saw seemed to be enjoying long conversations with customers. Finally, one employee who was waiting on another customer noticed me rambling around the store and flagged down another employee. These folks may have good intentions however they appear to be more interesting in socializing with customers. I won't return.

I always receive the BEST service here at Lenexa Ace. Today was no exception. Chris S. went above…read moreand beyond helping me with my keys, and I would highly recommend going to see him or Logan before any locksmith! Thank you so much for your amazing customer service! The company is lucky to have you!

No wonder it has 3 starts it should be 1 ... check the reviews they are out of state they bought…read morereviews Bad service I went just for a fuel hose replacement for my chainsaw I soon as I started saying model I was not finish when she said has been discontinue the hose it similar to 4 models I asked do you have another one from another model she said no it won't fit. I know what I'm doing I just needed the part rude. It feels like it's family owned probably the daughter or something she was real "smart" because there's no good costumer service is more like they are doing a favor... it's a nice store but the people is who make the company not the store. I will give them not even 1 star

Great service! Very friendly, customer focused and fixed my mower issue. They replaced the…read morecarburetor on my Toro mower. The only issue I had was not knowing the upfront cost. I would have thought that something over $100 would have been a phone call to the customer, for approval? However- they fixed my mower and I'm very happy to have it back and in working condition. I'd take my business to them again!

This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.

I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

Excellent service - nice selection- plenty of knowledgeable staff and an easy to navigate setup.read more

Their service was unacceptable. The workers offered no help whatsoever. I hate this place. Never…read morecoming here again.

Purchased a Maytag washer and dryer, and the washer broke within a week. When we contacted Lowe's,…read morewe were told their return policy is only 48 hours if you didn't use a Lowe's credit card, which we were never told at the time of purchase. We've now been without a washer for three weeks. Maytag service finally came out after two weeks and immediately determined it needs a new motherboard and additional parts, which will take another week and a half to arrive. Overall, a very disappointing experience with both the product and the service timeline.

My washer died suddenly yesterday. And my dryer has been glitching. So I figured it was time to…read moreget a new set. I dreaded a delay due to the supply chain. I walked into Lowe's, and Sammy in the appliance department had me in and out within a half hour, a delivery scheduled for the next day. I walked out smiling. It was the easiest appliance transaction I have ever experienced. And I am so thankful I don't have to live long without a washer and dryer. I don't have a laundromat nearby. Thank you Lowe's.

This family owned hardware store has a very helpful staff! We shop here first over any other…read morehardware store. If they dont have what you need, they order it for you. Knowledgeable staff, great selection !

Great place to get supplies in a hurry. Friendly and knowledgeable! Clean and well organized…read more The only rub is you know often you are going to pay a little more for things but that's expected. Still love my neighborhood hardware store... keep up the good work!

Looking for flood lights and in self discovery researched while viewing options in stock…read more Single checkout line into multiple cashiers. An additional person opened up ask the line grew and I asked about return policy and if he knew about how or if the light bulbs could be replaced if possible. He informed of the store's return policy and advised me he was unaware about the product. I was asked if I was a Westlake reward member, I am not. He proceeded to check me out. After paying I asked what it takes to be a member, he said I could go online and I'd get an email with a $10 coupon. Otherwise he said we'd have to start a new transaction. I felt he was not too enthused to do so. It would've been nice to know that before checkout was completed

I've been to this location about four times today was my fourth time coming here. I normally go…read moreinside and the employees are always wonderful, very polite and quick. Today I got a curbside pick up order. The order took literally less than five minutes if that they are always just so fast and awesome! They deserved a great review! Awesome job Ace!

Twice as many people working here than customers, but no one offers to help. I'm better off at…read moreWalmart. What a disappointment.

I try and shop the local hardware stores as much as I can instead big box stores. I recently went…read moreon line to compare Quickrete prices and your rate for a 50 lb bag is $10.99 compared to a 60 lb bag at HD for $4.65 and it wasn't on sale. That's less than 50% under your price. I understand HD buys in bulk but you need to be more competitive than that!