This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.

I recently took a beloved halogen task lamp in for repair. Although others had said it might be…read moreimpossible to fix, John analyzed it , and took care of it promptly! Because it is irreplaceable, this meant the world to me. And the charge was so nominal! I also enjoyed shopping there. It seems more inviting than other hardware stores!

Good place to shop for just about everything.......I've shopped there for years, and the is very…read moreknowledgeable

I'm surprised by the reviews because I find the service to be far superior to Home Depot. Whenever…read morepossible, I prefer AH over HD because AH stores are franchised and so feel more community-centric vs the soulless Home Depot environment. If you're a pro needing lumber or building materials, Home Depot would be your best bet. But for regular homeowners, this is a great place to find what you need for landscaping, painting a room, a plumbing or electrical repair job, and/or asking for advice on a DIY project. Real example: I was plagued by a TP roll holder that constantly fell off the wall and walked out with everything I needed to save my sanity - thank you to their staff for taking their time, helping me understand how the pieces worked together as a whole, and for treating me respectfully and not mansplaining a thing!

if you're not preppy and rich don't go. I went in baggy shirt and shorts with a messy bun and…read morenoticed immediately that I was being treated differently. The moment I walked in, I was stopped from entering past the cashier desk. an employee asked me what I was there for and when I told her she walked me to the aisle. I heard her call for another employee to meet us there. when we got to the aisle there was another employee as she called for. he then asked me what I needed again and I told him I needed time to look. he rolled his eyes and walked off until I flagged him down to unlock a case for me. they weren't treating anyone else like this. my first and last time going.

This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Love this place They deliver anything for $30 flat rate…read moreGreat plants and flowers best price in town. So much to look at . Allow the time. It felt like a field trip

Very helpful employees and good inventory. More expensive on some things but it's worth it not to…read morehave to go to Home Depot or Lowe's.

Not my ideal use of a Saturday afternoon, but moderately convenient…read more I still feel, even with all the markings, and in the-app explanations of where things are, it's always tough to find things here. "It says 42, and I'm underneath an aisle sign for 42." "Oh, no, see, that means it's down on the far northwest wall across the store, latitude 42!" or some nonsense. I just expect it now when I go in. But, it's easy in and out. They have a mobile app and way to have people bring things out to the car, which we've utilized when doing a quick trip with the kids. It is what it is, and while there can sometimes be good deals or convenience, it lacks the more natural, easy-going nature of a local hardware store when you're in the middle of a project.

My goodness.... to start in Jan returned a dishwasher as it didn't fit out plumbing. Paid in cash,…read morewas given part back in cash part mailed as a gift card. I use the gift card in June to buy an immersion blender. It's broken after 5 days I return it in person hand the gift card over. Lady says we have to put it on a new gift card. Ok sure.... 2 days later I go online to re order an immersion blender. This card is only valid in store mind you they DONT sell these blenders in store. I call and explain the issue. The fix.... just use your money buy a new one return it in store and buy it back with the I store gift card???? What!? No! What a waste of time and money that is for me. I requested a manager and was told they're sooooo busy because the district manager is here... I said ok then I'll speak to the DM. She hung up on me.