1. Westlake Mortgage

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Portland, OR

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Westlake Mortgage

5.0 (1 review)

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5 years ago

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Green Mortgage Northwest - Elliot West
  Loan officer, MLO-117444
  Licensed in OR and WA

Green Mortgage Northwest

(102 reviews)

Lloyd District, Broadway District, Northeast Portland

Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

Cheri Frazell - Guild Mortgage Company - NMLS #113121

Cheri Frazell - Guild Mortgage Company

(16 reviews)

Where to begin…read more.. When I initially reached out Cheri, I was LOST. My wife and I are first time homebuyers and didn't even know where to begin. Cheri never made me feel ignorant, she answered all of my questions clearly, and advised me like a true consultant. Her punctuality, drive, and kindness is unmatched. My home search was difficult to say the least. Going through the uncertainty of a pandemic and buying a home was scary. Cheri spent six months as we searched for homes walking through different options, helping with preapproval letters, and understanding the process. Still not sold on if you should go with Cheri as your mortgage lender? Let me tell you why you aren't going to find any other lender that compares to her. She has integrity and is someone you can trust. This is so rare nowadays, but I guarantee you that if you work with Cheri, you will feel like you're a part of her family. Don't look any further. Do business with this lender.

Cheri was recommended to me through my agent, Alicia Dart (I've posted a review for her as well). I…read morehad done research into the process (as I was a first time home owner) prior to buying, but it was all still over my head. Cheri really helped make sense of a complicated process. During the first phone call she took the time to explain the entire process to me, and asked me some general questions about what I wanted to spend, my max mortgage payment per month, etc. I walked away from that call feeling confident about the lending process. In the time leading up to the purchase, Cheri made sure to reply promptly when my realtor needed her to crunch numbers, or when I had questions. After finding the home I wanted to buy Cheri ran everything one more time to make sure I was getting the best rate. I had a really good experience with her, and would work with her again when buying another home.

Westlake Mortgage - mortgagebrokers - Updated July 2026

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