wow I would not send your family here. they are always under staffed. There is mold in some rooms…read more The company who owns them is only in for the money.

I was working with a family who had experienced an emergency and needed a Senior living solution…read moreFAST. I called Mr. Tinsley and he quickly scheduled a visit and started the process to help this family! Their staff is very professional and their Executive Director and Residential Care Coordinator and staff are compassionate and love their residents. Stop by and take a tour! Beautiful community with a beautiful foyer and you are always greeted with a SMILE!

My aunt has been a resident at Willow Brook Court in Rock Hill, SC for four years now. She was in…read moreassisted for six years. In the last two years, I have noticed for the last few years that there was tension between the Director and the staff who worked directly with the residents. Also, each month I would find irregularities in the statements concerning personal care items. Most were corrected when I drew attention to them. Then the billing department changed the format of the statement and placed all personal items in one category. No longer any checks and balances! Most recently, four terrific and caring nurses that I know of have resigned plus the sweetest Admissions Director left. She was the only person from Willow Brook that cared enough to visit my aunt when she spent six days in the hospital. On her own time at that. The director and director of nursing are never in sync and have forced the staff to lower the care of the residents. Please do not place someone you love in this facility!!

This place is now called Groves. The initial impression of this senior care facility was welcoming…read more The first month or so was okay. However my grandmother had informed us she did not have any showers in that amount of time being there. We were informed that each resident would get about 3 showers a week. In her time of a couple of months she only got 3 showers in total... that's not where it stopped. My grandmother unfortunately had covid and awful pneumonia and the nurses at this facility treated her like she was overreacting. She was taken to the hospital after a while. One of the nurses there said they had a no lift policy. After my mom informed her she needed help getting her the nurse said "Well what am I supposed to do about it" Luckily, the EMT and hospital was very cooperative. Unfortunately my grandma was in the hospital for a week or so and was told she didn't have long to make it. They took her to hospice and the people and nurses treated her very nicely there. She passed a week after being there. I know that death is inevitable but her passing could have been prolonged. She also complained a lot about the nurses treating her poorly. She couldnt walk that well and the nurses never helped her change. Maybe the experiance for other people has been different but please consider before sending a loved one here. If one very awful act of negligence can be commited it can happen to someone else.

We recently visited Emeritus at Spring Arbor while looking for a assisted living facility for our…read moreaunt. We visited several facilities in North and South Carolina since we live on the border. As a Nurse Practitioner, I look at facilities with a critical eye. Nicely laid out on one level, made it more manageable for the population they serve. Small and immaculately clean without any flowery fragrances covering other scents. Spring Arbor had all the prerequisites we were looking for. Small, immaculately clean, happy residents, and a caring, competent nursing staff. Their on site nurse exhibited a high degree of professionalism and caring for the residents She answered all questions thoroughly and we felt comfortable recommending this facility.

My grandmother was here for three years and she recently left to go to a nursing facility. 20…read moreminutes after being transferred she was examined by the head RN of the nursing facility and he found multiple bedsores on feet and buttock. According to him these are easily preventable and a minimal expectation from an assisted living facility. Every time I visited my grandmother for the last year, she smelled like feces. Her adult diapers were not being changed enough. She had the highest and most costliest level of care and still the stench of her room was almost unbearable even in the hallway. Additionally, she and my grandfather were billed for many weeks after his death and her transfer to hospital and nursing home even though the Director said she would "work with us". When my mother called this director her calls were not returned by the director or assistant director for at least a week (this is still pending). The husband and wife physicians that cover this assisted living facility would not return calls to the medical power of attorney (my Uncle) for more than 6 months and would bill for suspicious Medicare charges without clear documentation of services being provided or even necessary. I would avoid this facility at this time---Summer 2013.

My parents, in their 90's, lived at Emeritus at Chandler Place for four years and were absolutely…read moretreated like "royalty" every single day by each and every employee of this establishment. It is very refreshing to observe how well a team can work together to provide such impeccable care and service. Executive Director, Denise Cobb and the management team are, without a doubt, some of the most "down-to-earth" professionals to deal with and handle all situations with such grace and ease.

Staff was very good. However, my room had roaches. I killed around 3 & there were more still when I…read morewas discharged. Dust could be seen in the AC unit & roaches came from it. Room needed a deep clean. You could see grim in places around the bed frame. I would not recommend the place.

My mother has been here for almost 2 years. She was first in assisted living and has now moved to…read morememory care. The staff seem friendly and my mother is happy.

Submitted on line request wanting to set up a visit and get additional information on this…read morecommunity. Employee returned my call. While I wanted to stop by at 2pm, I agreed to come in at 2:30 as caller shared she had another appointment which she didn't want to impact my visit. I showed up at 2:20pm and checked in. Announced my prescience and reason for visit to receptionist. Sat down and waited until 2:45pm. No one had said another word to me while I waited. Got up, signed out and left. Have yet to hear anything back from the community.

Harborchase is a great community that offers care for both assisted living and memory care…read more Friendly staff from the front desk through the halls, everyone greets you with a smile. Open communication with the leadership team to help create a partnership in caring for your loved one. It feels like family and they treat you as such