DOES NOT CARE ABOUT WOMEN…read more
I was an established patient of this OB/GYN practice from approximately 2019 through February 2023. During that time, I received ongoing gynecological and oncology-related care, including significant procedures such as a LEEP procedure, cone biopsy, dilation and curettage (D&C), and related follow-up treatment.
Throughout my care, I also received infertility-related counseling and treatment planning. At one point, my OB/GYN advised that I needed to improve my blood sugar control prior to being referred to infertility services. I followed this medical guidance under the supervision of my primary care provider and worked for over a year to successfully improve my blood sugar levels in preparation for continued fertility care.
After February 2023, I temporarily paused active OB/GYN care while continuing to manage my health with my primary care provider.
In September 2025, I attempted to re-establish care with this practice for ongoing OB/GYN and fertility-related treatment. At that time, I began experiencing repeated difficulty scheduling appointments and receiving consistent information regarding eligibility and insurance authorization.
Importantly, I have maintained the same MassHealth insurance coverage throughout this entire period. I have also consistently completed the required annual referral authorization process through my primary care provider, which had previously allowed uninterrupted care with this practice for several years without issue.
Beginning in 2025, however, the practice began refusing to schedule or continue care despite the same insurance coverage and authorization process that had previously been accepted.
In March 2026, I contacted the billing department by phone to request my billing records and documentation of charges and payments. I was informed that the practice had recently changed billing systems and that they were unable to access my records internally. I was told my records would need to be obtained through an external or outsourced system.
Despite this explanation, no billing records or documentation were provided.
On May 14, 2026, I submitted a formal written request in person for my complete medical records and full billing history, including itemized charges, insurance claims, payments received, and any documentation regarding reimbursement.
As of the present date, no records have been provided and no substantive response has been received.
In late May 2026, I also spoke with the practice manager, who reiterated that records were not accessible internally and would need to be obtained externally. However, no follow-up or delivery of records occurred.
The only written communication received from the practice was a letter dated June 3, 2026, stating that they do not participate with my current insurance plan. This letter did not address my records request, billing documentation request, or prior established care history.
At this point, there remain unresolved issues involving:
Lack of access to requested medical records and billing documentation
Conflicting statements regarding insurance participation and payment history
Sudden refusal to continue care despite a long-term prior treatment relationship
Lack of clarity regarding continuity of care following multiple years of treatment, including oncology-related services
This situation has resulted in an inability to obtain complete medical documentation necessary for ongoing care and follow-up with other providers.
