I had a wonderful experience visiting Westpac in Glenfield, situated in the Westfield Mall…read more The reason I was popping in to this branch concerned my little one and the fact that I wanted to start a bank account for him. Although he's not old enough to realise what money is yet, in the future he will thank me for giving him a head start in life. So my appointment to see a friendly staff member went very well, I was seated comfortably in the office, and filled out a few forms, provided some important documents, and everything was finalized within a few minutes. My little one, even received a free Westpac trust helicopter money bank. The professional help and manner at this branch is superb; and I was even helped with depositing my money straight away into my boys account via the machine, very innovative and time efficient! Thank you Westpac you remain the best bank in the world!

Gone is the black stallion and green branding of old, in with the new, blue ANZ at my local banking…read morebranch. Now that internet banking is the easy way to go I don't really pop into the bank on a regular basis however, what is great about the recent National Bank and ANZ Bank merger is that, aside from the colour change, things don't appear any different to me the customer. I am greeted by the same old friendly staff who are working hard behind the counter. They are still offering my family and I great personable service. My children are now old enough to play a more active role in their banking and they've been happy with the down to earth service the good guys at ANZ Glen Eden give.

I felt obliged to do a review of this bank because I found the service exceptional. It isn't the…read moremost exciting review but I was extremely impressed with the staff there that I felt they deserved to get some nice comments out of me. I went to this bank to deposit some money into a friends account. I wanted the money to go in straight away so they informed me that I could do this via their cash depositing ATM which is just outside their store. A staff member came out with me and stood there helping and explaining everything to me for about 10 minutes and making sure I was happily on track with what I was doing. They were very friendly and it was the end of the day too when most people have had enough and I was being slightly retarded not reading out the bank account number properly and not understanding how to put the coins into the machine etc but they were very polite and patient! 2 thumbs up Westpac Saint Lukes!

As of now...im finding it an extremely long wait for my debit card…read more I arranged to have this item couriered to this branch last week (for a fee of course), with me pop in to pickup and sign it. I have personally visited the branch since the confirmation that the item is on its way (by Courier) only to be told that it was not in yet... The staff member who served me on the day of my visit appeared puzzled that the card was still not on site given that enough time had passed for delivery (she kindly agreed to waive the Courier fee, yep! brilliant no prob, cheers). Update: Another day has gone by without any contact from the branch. Hmmm..hope the Courier guy hasn't misplaced or forgotten to deliver to the branch. Hope the branch contacts the Courier company to check what's happened. Hope they get back to me soon to just check in and give me a 'sitrep'. Hope i get a call about er...hope hope, hopety hope... This would not be too much of an issue usually however the reason it is an issue is - i have online purchases backed up some days now. P.S. Cards are issued in Auckland, I live in Auckland, plus i've paid a personal visit already, i shall now consider this wait - 'an extremely long wait'. Regards, Man in waiting

Great branch, the staff are always willing to help and do their best to ensure there are no long…read morequeuing times. The branch is open and airy with a very informal approachable feel. There is an ATM on the outside wall and deposit machines in the foyer as well as the usual tellers and private offices inside. You can grab a coffee from the machine or go across the courtyard and grab a treat from St Helier's Bay Bistro.

ASB St Heliers is staffed mostly by people from the local community, who are always friendly,…read morehelpful and remember your face when you return. Sometimes it is a decent wait in the line depending on the time of day, but I always feel this is worth it due to the high standard of service you receive and you never feel rushed; I always feel they are generally looking out for your best interests. When I got my first credit card, they set me up in a meeting and told me all of the features, benefits and pitfalls of owning a credit card, making me feel like they weren't just trying to get my interest money and were aware of my situation as a financially struggling student. This has been my family's bank for years and we're definitely not planning on leaving any time soon.

This BNZ is my local, it is a smaller one but always clean and the staff friendly and cheerful, not…read moreto mention competent! There is a great water cooler inside that is always clean and tidy, a computer where you can log into your accounts and a kids area with a couple of stools, a screen for entertainment and a few toys. The ATM is located outside and again always tidy, I've never seen the receipts receptacle overflowing. There are a couple of parking signs out there to tie up your dog and a seat to sit on. The managers come and go but the tellers seem to stay much longer. I'm pretty sure ever changing managers are a ploy on the big banks side to make sure no relationships with long term customers are developed that might end in people bending lending criteria rules for instance. As far as banks go, I know the staff do their utmost to reduce waiting times here and really take pride in their work. The other customers are usually also friendly and chatty.

Kiwibank / NZ Post in the Drury Lane Pharmacy. This is a small branch delivering all the banking…read moreand postal services. There is often a long queue. The mainly female staff are a mixed bunch and the standard of service seems to depend on how good a day they are having. Mostly they are abrupt and officious. There is an older man who is always very pleasant and accommodating but, sadly, he is not there all the time.

I think this ANZ is great, they always have smiles on their faces and are extra helpful, just pity…read morethey aren't a Throughbred bank anymore, I love that black horse. What is very handy for me also seeing I have to go to the bank with my toddler is that they have a an undercover carpark attached to it, so if I need to come here I can just zoom in and out without worrying where I am going to park. Anything that makes life easier when doing errands with a toddler has got to be good. We always spend an extra 5 minutes in here also as my toddler always wants to look at the nice fish bowl and play in the childrens area.