This branch is located in a small shopping center across from the Botony Bay town center. There are…read moretwo tellers, so avoid peak times such as lunch, or just before closing. The staff here are quick, friendly and efficient. I needed to activate my new bankcards (look out Auckland I'm becoming official!) and withdraw some cash. In less than 7 minutes I had flash colored bills and bank cards with pin numbers. I did not notice if there were ATM's outside or not, guess I'll just have to return and get more money to burn!

Westpac may not be the most efficient bank in the universe, but this particular branch is really,…read morereally onto it. I set up my eftpos account here and done several over-the-counter transactions since then. There's never been a long queue, the staff have always been friendly and even the security guard makes you feel welcome, pointing you to the right person to talk too with a huge smile on his face. It's so easy for people to make you feel really awkward or nervous in a bank, but I never feel that way here. It's also a great choice for students, because they have good incentives and very small fees. Aside from their annoying 'westie pac' representatives haunting the universities during O Week, these guys know how to please you on a daily basis. Only downside is the turn around time of money during the weekend - it's painfully slow. So get it in on Thursday night if you can!

Kiwibank / NZ Post in the Drury Lane Pharmacy. This is a small branch delivering all the banking…read moreand postal services. There is often a long queue. The mainly female staff are a mixed bunch and the standard of service seems to depend on how good a day they are having. Mostly they are abrupt and officious. There is an older man who is always very pleasant and accommodating but, sadly, he is not there all the time.

ASB St Heliers is staffed mostly by people from the local community, who are always friendly,…read morehelpful and remember your face when you return. Sometimes it is a decent wait in the line depending on the time of day, but I always feel this is worth it due to the high standard of service you receive and you never feel rushed; I always feel they are generally looking out for your best interests. When I got my first credit card, they set me up in a meeting and told me all of the features, benefits and pitfalls of owning a credit card, making me feel like they weren't just trying to get my interest money and were aware of my situation as a financially struggling student. This has been my family's bank for years and we're definitely not planning on leaving any time soon.

I had a wonderful experience visiting Westpac in Glenfield, situated in the Westfield Mall…read more The reason I was popping in to this branch concerned my little one and the fact that I wanted to start a bank account for him. Although he's not old enough to realise what money is yet, in the future he will thank me for giving him a head start in life. So my appointment to see a friendly staff member went very well, I was seated comfortably in the office, and filled out a few forms, provided some important documents, and everything was finalized within a few minutes. My little one, even received a free Westpac trust helicopter money bank. The professional help and manner at this branch is superb; and I was even helped with depositing my money straight away into my boys account via the machine, very innovative and time efficient! Thank you Westpac you remain the best bank in the world!

This is a pretty small bank, but I guess Pt Chev isn't a huge suburb. This bank has been here for…read morealong for a long time. Apart from earning it the distinction of being my first ever bank, it also means that it's quite an old building, built before the aesthetic for banking became all reflective glass and plastic. This is a bank that looks like a bank; I bet you could film an amazing heist here. I've always had pleasant experiences with the staff here, although to be fair I've never asked them to do anything difficult. But they're friendly, and helpful in that scripted way that bank staff are trained to be. Actually going back to the building - it's got really high ceilings for a building with such a small footprint. And that's really nice.

I felt obliged to do a review of this bank because I found the service exceptional. It isn't the…read moremost exciting review but I was extremely impressed with the staff there that I felt they deserved to get some nice comments out of me. I went to this bank to deposit some money into a friends account. I wanted the money to go in straight away so they informed me that I could do this via their cash depositing ATM which is just outside their store. A staff member came out with me and stood there helping and explaining everything to me for about 10 minutes and making sure I was happily on track with what I was doing. They were very friendly and it was the end of the day too when most people have had enough and I was being slightly retarded not reading out the bank account number properly and not understanding how to put the coins into the machine etc but they were very polite and patient! 2 thumbs up Westpac Saint Lukes!

As of now...im finding it an extremely long wait for my debit card…read more I arranged to have this item couriered to this branch last week (for a fee of course), with me pop in to pickup and sign it. I have personally visited the branch since the confirmation that the item is on its way (by Courier) only to be told that it was not in yet... The staff member who served me on the day of my visit appeared puzzled that the card was still not on site given that enough time had passed for delivery (she kindly agreed to waive the Courier fee, yep! brilliant no prob, cheers). Update: Another day has gone by without any contact from the branch. Hmmm..hope the Courier guy hasn't misplaced or forgotten to deliver to the branch. Hope the branch contacts the Courier company to check what's happened. Hope they get back to me soon to just check in and give me a 'sitrep'. Hope i get a call about er...hope hope, hopety hope... This would not be too much of an issue usually however the reason it is an issue is - i have online purchases backed up some days now. P.S. Cards are issued in Auckland, I live in Auckland, plus i've paid a personal visit already, i shall now consider this wait - 'an extremely long wait'. Regards, Man in waiting

Gone is the black stallion and green branding of old, in with the new, blue ANZ at my local banking…read morebranch. Now that internet banking is the easy way to go I don't really pop into the bank on a regular basis however, what is great about the recent National Bank and ANZ Bank merger is that, aside from the colour change, things don't appear any different to me the customer. I am greeted by the same old friendly staff who are working hard behind the counter. They are still offering my family and I great personable service. My children are now old enough to play a more active role in their banking and they've been happy with the down to earth service the good guys at ANZ Glen Eden give.