I have been with this credit union for 48 years. In the last 2 years customer service has dropped off a cliff. My advise is to look elsewhere, it is too late for me to change. But for the sake of all sanity, do your homework and find a place that still has a crumb of service. read more

The change from TFCU to WeStreet has destroyed this credit union. I've banked with them since I was in high school and I'm now 58. When Tulsa Federal Credit Union became WeStreet, we started having problems. After their conversion, they changed the automatic payments on our home loan to a lower amount than it had been set at for years which in hindsight, makes me wonder if they did it to reap the interest from doing that. Then they set up my new auto loan and failed to complete the steps to setup the automatic draft from my account to pay the loan. Without saying anything about the loan now being overdue from the missed automatic draft, (since they didn't set it up right), they turned off my debit card which was used to auto pay other bills. Once I contacted them and they fixed the auto loan payment problem, I still had to straighten out the issue with the debit card they turned off due to the loan payment snafu they created. Next problem.. I set my automatic loan payments on my vehicle loan to be higher than the required loan payment in order to pay off the loan sooner and decrease the interest. (This is not my first auto loan with TFCU and I never had this problem when it was TFCU). What happens next astounds me. Since I overpay my loan payments, WeStreet determines at the end of the year that the because I've made all these overpayments, that I can now skip three months of loan payments and so, enacts this AUTOMATICALLY without my consent. What does this mean? It means that I'm paying interest on a loan where the balance isn't decreasing because no payments are being made for THREE MONTHS. This is a crooked practice on WeStreet's part when you consider that as a customer, you set these automatic payments up with the thought that you'll never miss a payment. Calling to try and straighten out all of these ridiculous problems is an exercise in frustration as they use a phone tree with the eternal message that 'the call volume is higher than expected' and waiting on hold with them is very time consuming as you'll very likely wait at least half an hour or more. Sometimes you just give up because it would be easier to drive there than to sit on hold through your whole lunch period. None of this nonsense ever happened in the decades this credit union was TFECU. The staff was friendly at TFCU, they knew their business and they treated their customers with respect. I can't begin to imagine why any financial institution would deliberately become what WeStreet has proven itself to be. WeStreet cannot run a a financial organization and they prove it on a daily basis. They also have terrible customer service. I asked them to have a manager call me about this discontinuation of my auto loan payments and after two weeks I've still never received a call. They've now failed to issue payment to our homeowners insurance as part of our home loan with them and as you might guess, this has resulted in a cancellation letter from our insurance company. The same insurance REQUIRED by WeStreet credit union in order to service this loan. They don't return the calls from the insurance company who called repeatedly to try and get the payment so we've had to get involved to get that fixed as well. It's as if a family of clowns is running this organization. If you are looking for a bank, you should absolutely look ANYWHERE else other than WeStreet. If you don't believe me, check their Yelp reviews. If you'd like further proof, open an account and see how well they work for you. I so miss the credit union they used to be before they became WeStreet. WeStreet is absolutely terrible. read more

Closing my account and was asked if I wanted cash or a cashiers check. I said I wanted cash. I came in the next day and there was a cashiers check. When I asked I was told I could go to the ATM and get cash. I went to the ATM and put the check in, then they needed my ID and other information, ie address, SSN, etc. When I asked they said they had to build a profile on me, even though I just closed my account. After waiting for 20 minutes I demanded the check back. read more

This is hands down the worst banking experience I have ever had. I entered into a loan with this company not realizing that the total amount of interest over the life of the loan was calculated and tacked on in front of the loan as a "finance charge". What that means is that when I tried to pay off my $30K loan early, I had to pay $52K!! That put me upside down on the vehicle and made it impossible to sell. who would buy a $30k vehicle for $52K!?!? Me! that's who. Avoid this shady institution like the plague. i am much happier with Bank of America. read more

this place can't even figure out how to clear a government check and service is horrible you would think a credit union could handle a government check but no you guessed wrong this is the biggest joke of a credit union they need to just shut it down these people will straight up hold your disability check what horrible people to be running a bank read more

By far the worst credit union experience ever! I have been a member for 11 years and they do not know any customer service skills. With the way its ran and the reviews I read thers no way the management nor the board members care one bit about the customers! It takes 30 to 40 minutes at times just to get thru only to be disconnected and you get to start the wait all over again. If you are in the call que waiting to be answered they just roll you over to one of the worst answering services ever. I will be closing my account and never using them again. Don't use these folks you will eventually regret it if you do. Be Aware and use at your own risk! read more

I have been a member of the credit union for about a year. In that time there have been quite a few problems. Monthly statements take 7 to 10 business days to produce after the end of the month making it very difficult to balance my account records. Electronic transfers take 3 to 4 days to reach their destination. They charge fees for every ATM withdrawal that is not done on one of their ATMs. I know many credit unions offer free ATM withdrawals up to a certain number per month no matter whose ATM you use. They advertise a notary on staff, but you need to phone them ahead of time to make sure that person is working on the day you need them. When you add up all these inconveniences it is better to look somewhere else for someone to handle your funds. I know I am shopping around. read more

if I could leave 0 stars I would. I started banking here when it was Tulsa Federal credit union and had zero problems. once they got bought out by westreet. it has been a complete joke. I just want to pay off my final account and close it all. they are literally the WORST. ZERO STARS. DO NOT RECOMMEND. You would literally be better off burying your Money in a coffee can in the back yard. read more

Worst experience ever. My mother tried to transfer 30k from one of her accounts to another and because of a typo they deposited it in a completely different account unrelated to hers. Later that day I was helping her with her online banking and noticed the deposit was not there and we looked at her receipts and saw the deposit was made to a totally different name and we called they explained it was because of a typo but did not even offer up an apology next week we are promptly going to close her account there and use Bank of Oklahoma. Shame on them for treating an elderly widow with such a dismissive attitude on top of their incompetentence. read more

Not sure yet. I wrote them a check from another bank and they deposited it in my account ??? then charged me $2. Withdrawal fee??? I didn't deposit it they did??? It was made out to them not me. Makes no sense. I've just started but I'm thinking they won't get money in the future l. read more

After finally getting a real person, (1/2 hrs), I ordered a new debit card on 12-30. Today is 01/18, still no card. Also, it's been 14 months since my husband passed & I've gone to the SS office, took his death certificate, 3 times & still haven't removed his name. Seems as soon as We Street took over, everything is so much more difficult. No more hometown feel service.. Above SS is Sand Springs office.​ read more

I called and told them I would be traveling internationally, yet here I am with my account seemingly frozen without any notice as of Saturday morning on a holiday weekend. Incompetent, unprofessional jerks. read more

Impossible to get someone on the phone, report closed accounts negative long after they're paid off. When you do get someone they say they can't help you - Mabrey was such a great bank too bad We Street Ruined everything. Such a bad bank in SO many ways please run - don't walk - away from ever using this bank. read more

This place is the worst. Stole money out of a minors account without notifying the parent on the account. Do not use them!

It is laughable that WeStreet Credit Union's slogan is "people helping people"! We are a retired bank officer and a retired aeronautical manufacturing engineer and law-abiding citizens. Recently we had a chaotic, upsetting experience with WeStreet and felt like we were treated like common criminals. We have never been treated in such a way! We have been their customers for 10-12 years yet they have no regard for our business. I would never recommend this credit union to anyone for their banking needs. As a matter of fact, we are filing a complaint with the NCUA, their regulating agency. Depending upon the outcome of the complaint filing, we could possibly file a lawsuit against them. Our attorney has advised us that we have a solid case. DO NOT use WeStreet. read more

I want to say Morgan and Brandon were very helpful and I'm very satisfied with the whole process this morning and i will send family and friends to them in the future read more

this is the worst financial institution I ever ever done business with. we tried to make payments on a loan and you can't get ahold of anyone that knows what they are doing. we got bounced around several calls before we got someone to make a payment to and then they couldn't tell us how much the payment was. we tried to get set up on automatic withdraw payments only to find out three months after we started that they wouldn't let us use that option. it has been the worst experience in my 50 years of life read more

Being with this company almost 10 years and since they have switched over it has been the worst. I hate how they do not have an actual NUMBER to get through to someone. I called the number they have posted everywhere and when asking when they are open I was told everyday 24 hours. My account is frozen & can't use it without any notice! I'm trying to make a payment and I'm unable to. The drive thru is open but NO PHONE NUMBER TO CALL!!! They should be able to assist those that aren't able to use the drive thru. I hate this company now. GET THE BRANCHES REAL PHONE NUMBERS!!!!!!!! read more

Since they changed over to this new westreet I've had nothing but problems. This is not a real credit union. It's a standard customer no service back that has very nasty hatful employee like Christy Kibben who needs a class in self control and customer service. When I come to cash and deposit checks I don't need you in the video making a fool of yourself belittling other employees that are doing great in trying to help me. HR and the Branch manager needs to send you back to etiquette classes and maybe anger management. read more

Tried to open an account with you guys and the customer service was absolutely awful. I did not get any responses back nor did they seemed like they really wanted my business. I was very disappointed. read more

after calling and waiting almost 30 mins to speak with a live person .- they barely knew how to speak English ! Dude was clearly new or untrained ! He got rude and after talking to him about 10-15 mins i asked for his name ( which he refused ) i asked what branch , he tried to divert me other ways ! i again asked to speak to someone else . i was told to hang up and wait about 10-15 minutes and call back . i told him no i was not waiting any longer i wanted someone right then ! He refused and hung up on me . I went & closed my accounts . If they continue with him they'll loose more members !! I'M DONE !! read more

They can't get nothing right. Tried to get a loan and I was sent to ok 3 locations durning the time. Just to be told I could have done it online. From Tulsa 21st to Sapulpa. Don't trust your money here. They don't call back or have you have to stay on top of them. They take your time, rude, and branch wide just crappy services. It takes 2 days for pending to his. The dates are wrong, app sucks, nothing about them scream professional. I don't leave meany reviews so in the event you read this one just know it's sincere! read more

I used to really like this bank. I liked the fact that I could deposit my paycheck through the ATM because I get off work too late to use the drive-thru. There never used to be a hold placed on my paycheck. All of a sudden a couple years ago, a hold started to be placed on my paychecks, sometimes more than 50%! I have deposited a paycheck every week from the same company for the last 3+ years. And if that's not bad enough, now they've taken $5 out of my account because I moved and didn't immediately notify them of the address change. I mailed in the form they sent me and sent it back. Since they haven't received it yet, I was informed that I could possibly get hit for another $5. So I filled out the paperwork again. TFCU is starting to become just like every other bank...and that's NOT a compliment. read more

since the change there is zero customer, put in a large certified bank check and they placed a 10 working day hold since I deposited it into an ATM, closed my business account and they also closed my personal account, then they "reinstated" the personal account, turns out the branch manager who opens up the business account set it as first priority over the personal, and that was not the way to do it read more

As someone who banks here, I'd like more understanding in situations of fraud. I was vacationing in England for 3 months and my debit card was compromised. It took this bank 6 weeks to credit my account! and they would not mail my debit card to me. They tried to make me feel like it was my fault. They tried to get me to fill out over 20 pages and have them notarized in England.. This would have cost me almost $80 for the service (as its quite hard to find a notary where I was) I had to fight with this bank. Ugh.. I'm still upset over this. If you're vacationing... take a CREDIT CARD! Its so much easier if this happens on a credit card. read more

Very unprofessional customer service. I am a small business owner and took a chance with this credit union big mistake issue after issue complete waste of time. Also 20 dollar over the phone payment fee unbelievable read more

This branch is customer no service. They don't treat you as a valued member. I was a member for over twenty years and the level of customer service has went down. Do not trust them. read more

Really not impressed. Paid off a mortgage with them. They have my extra escrow funds in an account. Mortgage was paid off on the 23rd after the closing of our home. They got their money but here I sit on the 10th of the following month and they explain that they can't cut me a check until the 12th (we'll see). They DO NOT CARE ABOUT THEIR CUSTOMERS. The mortgage lady (when she finally called me back) was rude to me on the phone when I said I would come by and get the check in person; she said NO and that I'd have to wait. WHY SHOULD I HAVE TO WAIT FOR MY MONEY IN MY OWN ACCOUNT??? FOR OVER 2 WEEKS?!? I'll tell you why --- they are gaining interest from my and others' accounts just because they don't feel like processing our refunds in a timely manner. I will be closing out my savings account and will no longer do business with them. read more

I've held a mortgage with TFCU for many years, but I'm closing and moving my account. This location is poorly ran and is not concerned about the customer. They're no different now than any other bank. read more

If I could give this place a double zero, I would. My mom deposited a nice chunk of change some years ago and the took out a loan to use her money as collateral. She has made payments and have even made extra payments some months. Not only is the balance of the loan not reducing, her money that she used as collateral is reducing. They show her as making a lot of withdrawal but she indicated she has not made those withdrawals. They even show a withdrawal with her id but the signature on the withdrawal is not her's. They have really sucker punch my mom and have robbed her tremendously. Can't find anyone to help her with this matter. If you haven't used this credit union, my warning is DON'T!!!!!!! read more

The worst! I had my Traditional IRA's and Roth IRA's for over 20 years there. I recently moved and wanted to transfer them all to my new local bank. I have NEVER been given such a run around! I finally had to have them talk to my new bank directly because they didn't seem to understand the word "transfer." My new bank called to say that they were finally able to work the transfer out but the manager of the bank had to get on the phone because no one else understood "transfer." There over 20 years and no one once ask me why I was leaving. Use to have my checking and savings there. A nightmare as well. I would NOT recommend this credit union to anyone ever! read more

WORST BANK EVER. ...they shouldn't even have 1 star. I'm traveling europe and they royally f*cked me over when my bank account was compromised and someone stole 100's of dollars from me.. and they tell me to print out shit loads of forms to fill out while im backpacking europe. Seriously. FYI - where im at, Its not easy to do that. and IF you do find ONE by chance.. its $65+ to fill out 1 form notarized.. then pay to post it back to the bank. just the cost alone from filling all this out is such a waste of time.. OH and they wouldnt issue me a new card!!!! I literally have NO access to money while im in europe. Thank god I have Family and Western Union. read more

If you can avoid using Tulsa Federal Credit Union, AVOID them! Not only are they extremely slow and inefficient, it's a toss-up whether or not you will speak with someone helpful, or someone who keeps transferring you to another department, OR someone who treats you like you are more of an annoyance than anything. My husband and I chose TFCU to finance our home because they had an awesome first time home buyers loan, but my gosh, at this point I would almost rather pay the higher rate to do business with someone else! I literally DREAD having to call/visit them because it is almost always an unpleasant experience. Please, do yourself a favor - go somewhere else!!! read more

They've been quick and efficient for me. I love the way you can deposit cash into the ATM. I also love the branch at the Reasor's at 71st and Sheridan. read more

Tulsa Federal Credit Union is GREAT! You get personal care when you ask for it. They have called me when there are questionable transactions. read more

We took out a loan with TFCU for our car and we sold the vehicle the buyer sent a check to TFCU we talked to multiple reps stating that the sale did not seem fraudulent and we could ship the car to the buyer. After we shipped the car we get a call from TFCU stating that the check sent from the buyers bank was fraudulent and they were going to reopen our loan. We asked TFCU if they verified funds they said they did not and that it was not common procedure to do so because they get so many checks and it would take too much time. After we spoke with the director of lending she stated that we pretty much do not have a case and that there is nothing they can do after their employee said we could ship the car. We did however receive a paid in full letter stating our lien release will be sent on June 22nd 2018 to our mailing address. I also received another letter showing that our account was at zero and the over pay had been sent to our savings account through TFCU on the same day that the check had been returned. read more