Dr. Westrom is a wonderful doctor. I understand he's retired, so this review is about the front desk staff in the Healdsburg office and the Santa Rosa office. I cannot believe that anyone, especially a medical office where people feel vulnerable and need some level of kindness, employs the kind of people they do, and that you deal with on the phone. Not just the worst I've dealt with in a doctor's office, but EVER delt with. The level of unprofessionalism and rudeness is unlike anything I've experienced with, ever, in any office of any kind. I've been buying a product for 30 years from Dr. Westrom's office, and now I will go somewhere else. Seems as if , since he's retired, no one manages this staff. Truly sad to see, especially since I owe a lot to Dr. Westrom for what he did for me 30-years ago. I wish him a happy, healthy retirement. read more

I have been a patient for many years but had no need to visit until now. But, my experience is just as I remembered from the past; kind staff members and a professional, knowledgeable, and respectful attitude from Dr. W. He is warm and reassuring. I won't even consider anyone else. Why would any Dr. (referring to Elizabeth H. review) feel good about "cleaning up" a botched job from an out of state procedure? Silly woman. read more

The best! Dr Westrum is kind, caring, and truly cares about his patients. They also carry sun screen and cosmetic products such as Botox, Retinol. Dr Westrum is wonderful l. read more

My family members and I were patients of Dr. dale Westrom for years. Literally, Dr. Westrom spends less than 3 minutes with his patients, or at least in this case. In our opinion, he has a non caring attitude and feel that he has viewed us as cattle. In and out as quick as possible with minimal (if that) feedback. Absolutely no bedside manner. We are no longer going to tolerate this. He gets paid a hefty price and it should not be all about the money. This is our experience and our opinion. read more

Horrible service. Rushed. He needs to retire. He totally missed with his liquid nitrogen on one lesion, burning skin nearby but not the lesion itself. Not one lesion that he treated went away. When I went back for follow up he compensated by freezing way to large an area and he also admitted he couldn't see the lesion even though I could easily feel it with my finger. He never used a good light source or strong magnifier. read more

If I had to sum it up in one word - amazing! Without having health insurance, I've been dealing with cystic acne that started showing up in my 20's after a lifetime of perfect skin. I spent hundreds of dollars on over the counter topicals, cosmetics, vitamins - you name it, I tried it. If only I had spent that money on an appointment with Dr. Westrom two years ago! He was very nice, did not tell my I'm causing my own acne by wearing makeup, and worked with me to create a regime to start seeing some results. If you have been struggling with acne that isn't responding to over the counter treatment, please do yourself a huge favor and book an appointment with Dr. Westrom. It will change your life! I promise :) read more

He helped me when I had a burn that was infected. He saw it was Staph and probably helped to save my life. Also he once treated my son, ordered the tests right away as my son was only in town for a few days and got him what he needed. read more

Dr. Westrom is the best with Dysport. I have had it done by other Doctors in the area and love his technique. He listens and makes it look natural. I will never trust any other practice. The staff and other Doctors are also great. I recommend them to everyone who is interested. Thank you to all at Save Face. Jill read more

Had laser done in another state and had some skin problems after returning home...figured Dr. Westrom would be a good choice to get a follow-up and treatment since he does laser/skincare. WRONG CHOICE.....he was extremely arrogant and took no time to answer questions or give suggestions. Reminded me twice he didn't do the procedure which was uncalled for and unprofessional.....I would NEVER set foot in his office again. I since have seen someone else who gave me a first class experience and said my problem could be very common and has completely got me back to normal. I would never recommend Dr. Westrom! read more

I never had acne as a teenager when you are supposed to have problems with it. However, in my mid-twenties it started to occur and in the past year got so bad that it was really causing me problems. After several tries with more mild treatments, my primary care physician reffered me to Dr. Westrom for my acne. Dr. Westrom has been great. He listened to all of my concerns and put my on several medications including a type of Retin-A that did not cause my skin any irritation. He explained in detail what to expect and scheduled a follow-up appointment for me 3 months later. After 3 months, my skin improved but was not yet "good." He modified my medications accordingly and now I am able to look like myself when I look in the mirror. He was very patient with all of my questions and was happy to check out a couple of new moles that I was a bit concerned about since skin cancer is not foreign to my family (I am half Danish). I am happy to say they were nothing to worry about, but it was great that he could so quickly alleviate any fears I might have. I still have follow up appointments with him regularly which I like since the state of my skin seems to change regularly. He is very caring and has a lot of knowledge and doesn't make you wait forever to get an appointment. read more

I visited Dr. Westrom for the first time today and was impressed from the time I walked in the office. His staff members are warm and friendly - always nice to see smiling faces, especially if you have concerns when you visit a physician with medical concerns. "Roz", one of the front office staff members, bent over backwards to make sure I could see the doctor, even though I hadn't officially received my insurance card yet - a dear, sweet lady with an overflowing level of compassion. She worked her magic & all was well with the visit for today! I had a very short wait in the office and in my examining room before Dr. Westrom arrived. He listened to my concerns, examined all the areas in question, and explained how and why we could use liquid nitrogen to remove pre-cancerous lesions. He even offered to review my medical reports from the melanoma I had removed in 2008 so he can confer with other doctors should that need arise since I am new to this area and don't have relationships established in the medical community as yet. I thanked the dear doctor for his 10-year service to country {he is an Army Veteran}, and I am happy to lend recommendations if you are looking for a qualified dermatologist who is compassionate and knowledgeable!!! read more

based on the rave review, I made an appt., waited approx. 6 weeks to see Dr. Dale (damn good thing it wasn't serious) and was very pleased. He is friendly, thorough, good natured and yes, I will definitely see him again. read more

My entire family are patients of Dr. Westrom. My mother, in her 80's sees him for her skin issues including pre-cancerous spots. My youngest daughter was 9 when she had a suspicious mole removed and he was very kind to her and she was not scared at all. I go to Dr. Westrom for skin checks and occasional removal of potentially cancerous spots. My oldest daughter, a teen, sees his nurse practitioner for her acne issues. Dr. Westrom is always friendly, kind and professional as is the nurse practitioner. The wait in the office is usually short and and I've always been able to get an appointment within a few weeks. read more

Dr Westrom, Dr Ashley Smith and 2 other providers in his office missed diagnosing a simple case of ringworm. It was treated as an autoimmune reaction with topical and injected steroids! The fungus really grew, and required months of topical and oral antifungal treatment. It was correctly diagnosed and treated at Redwood Family Dermatology. read more

I had multiple unsettling experiences at the hands of Dr Westrom... I guess I'm a slow learner. My initial appointment with him which should have included a thorough exam and mapping of any skin issues was unfortunately scheduled near the start of his "drop-in" clinic time... an error on the part of his staff. Consequently he sped through my exam and addressed my concerns with only the briefest possible responses. He instructed his assistant to give me a pamphlet on skin cancer and then whisked out to greet his drop-in patients that were gathering in the waiting room. I gave him the benefit of the doubt since this seemed like a simple scheduling error. When I returned to have a lesion on my arm treated I once again got the bum's rush. I was left with the impression that he was in a big hurry and had more important matters to attend to. He took a tissue sample for biopsy, squirted the growth with liquid nitrogen and he was gone. 3 weeks later the growth returned so I, the perennial slow learner, went back to the Healdsburg office for another attempt at treatment. When Dr Westrom entered the exam room he acted as though he'd never met me before. He asked why I was there and said that he was sorry but he didn't have my file on hand because it was in his Santa Rosa office. His excuse was that all of his patient records were being converted to a digital format. (hmmm, but wouldn't a reputable doctor take the initiative, no matter how inconvenient, to review a patient's records before administering treatment???) When I told him that on my prior visit he had taken a tissue sample for pathology his response was "What was the result, do you know?" I suggested that he check my records for himself and not rely on me for this information. After a 15 minute wait while someone presumably called the Santa Rosa office he returned and again treated my lesion with liquid nitrogen. He said that if it returned again the next step would be to remove the growth surgically. Of course, it did return. For the sake of continuity (and because I'm a slow learner AND a glutton for punishment) I decided to give Dr. Westrom one last opportunity to shine. This time I scheduled the appointment for the Santa Rosa office in the hopes there wouldn't be another snafu with my records. When Dr Westrom entered the exam room he asked me the reason for my visit, once again lacking even the tiniest glimmer of recognition in his eyes. I showed him my arm and told him that the growth had returned for a second time. He proceeded to get his can of liquid nitrogen and head my way so I reminded him of his surgical removal comment from my previous visit. To my utter shock and amazement he replied "Oh. I suppose I should read my notes". This time my file was right there in the exam room and he hadn't even bothered to open it and read his notes. How irresponsible! Though my instincts were telling me to run for the exit I instead closed my eyes and allowed him to cut away at my arm. Luckily the third time was the charm and the growth has not returned. Needless to say I will never allow this man near my body again. I recommend you don't either. read more

Just ok. They were polite and everything but they really couldn't help me with my rosacea.

I am the mother of two small children ages 2 and 5 months. I made an appointment at Dr. Westrom's S.R. office for sclerotherapy which required a deposit of $175.00. When scheduling my appointment I was told that I could reschedule my appointment if I needed to, but that if I cancelled my appointment my deposit would not be refunded. The morning of my scheduled visit my childcare provider called in sick. I called the office first thing when they opened and left a message explaining my dilemma and asking for a reschedule. Several hours went by and I did not hear back so I called again and was told that I needed to call the cosmetic part of the office (a different number). I called the cosmetic part of the office and left the same message. Two hours before my scheduled appointment they called me back and said that I could reschedule but they would keep my $175 deposit because they needed 24 hours cancellation notice (not mentioned to me at the time of scheduling). Rather than have the office take $175 for nothing, I said o.k. I am coming in, but I will have my two kids with me which may be less than ideal. 20 minutes later the office manager called and said they would be keeping my deposit and that I was not "allowed" to come in with my kids. With both women there was no empathy or flexibility with regards to my situation (I should mention here that I do not have a history of cancelling appointments and that I was truly in a bind). Long story short, I managed to get someone last minute to watch my kids and went to my appointment alone, however, after this experience I will not return to this office. read more