Best Auto Shop Experience I've Ever Had - Truly Like Family…read more
I don't usually write long reviews, but this experience absolutely deserves it.
I started calling around because my brakes were squeaking, just doing price checks like anyone would. RT Barrett Auto Sales was only the second place I called but something about his spirit over the phone made me stop right there. I didn't even feel the need to keep calling other places. That alone says a lot.
When I arrived, I was greeted by Ron and his wife, and from that moment on, the energy was nothing but warm, welcoming, and genuine. They were both incredibly kind, and you can just tell they truly love what they do.
The shop itself? CLEAN, organized, and comfortable. Not your typical auto shop at all. They had a TV set up, asked what me and my son wanted to watch (my son is autistic, so that meant a lot), and we ended up enjoying SpongeBob and Madagascar together. They also had a fridge stocked with drinks, name-brand snacks like Lays chips, pretzels, and even a big jar of candy. It honestly felt more like a welcoming space than a waiting room.
Now let's talk about the service...
Ron and the other mechanic (I wish I remembered his name!) were AMAZING. What stood out to me the most is that they didn't just fix my car. They educated me. Ron took his time explaining everything about my brakes, fluids, and how my car operates in a way I've never experienced before. It was so detailed and clear, almost like a class. If he ever offered one, I would sign up immediately!
I also really appreciated his honesty. He was straightforward in the best way respectful, but real. I'm someone who values constructive feedback, and he delivered it in a way that made me feel informed, not judged.
What's crazy is just days before this, I was telling a friend how badly I wished I could find a mechanic I could trust. I've had a couple of cars since I was 21 and have been to plenty of shops but THIS place? This is the first time I truly felt comfortable.
It honestly felt like home.
Ron, his wife, and his team don't just provide a service they care. And that's rare.
I grabbed extra business cards because I will be recommending them to everyone I know, especially women like me who may not know much about cars but deserve honesty, respect, and quality care.
If they ever move locations, I will gladly drive to wherever they are--no question.
To me, they are not just the best shop in Youngstown... they are the best, period.
Thank you all so much. I truly can't put into words how much I appreciate you. You've gained a lifelong customer--and honestly, it feels like I gained a new family.