How can you not be able to do tire rotations because your impact wrench is and has been broken?…read morethey are not that expensive, may be have more then one.

Got my oil changed. They told me my oil was leaking from somewhere specific. I took it to a…read moremechanic. He said they were wrong and they also didn't put my oil filter back on correctly and my car was spraying even more oil Because of that. Won't ever return.

Literally so hard to cancel a membership and the car washes do not clean your car literally sucks…read morehere

I paid $20 because I asked the attendant what he would suggest to get mud off my tires...in any…read morecase it cost me $20...my tires were sort of clean once I went through the car wash but the young man at the very beginning didn't prep my car with that spray or rub off any bugs on the front of my car, he didn't even look at my car let alone even take a walk around it! So the front of my car and the rear of my car didn't even look like it was touched, my rear wheel fenders were still dirty w caked on dirt. I went home and washed my car! Totally disappointed considering this place has only been around a couple years, complete waste of $20. Will never go back there. They should be ashamed of themselves.

My 2003 corvette was in the Chevy dealership for 5 months trying to fix ABS and Active warning…read morefault codes, they finally gave up and returned my car back to me thankfully with no charges. I took it to Sampson Oil and car care, they replaced my EBCM and in two (2) hours my corvette was fixed perfectly. No more annoying fault codes, ABS and Active Handling work like new. I couldn't be more pleased. These guys know their stuff, I highly recommend them. Sampson is my new go to place for service on all my cars from now on! Fast, friendly, and really fair pricing. Wish I knew about them sooner.

From the owner: A Full Auto Service & Retail Oil Shop & High Performance Specialist…read more We are your one-stop auto shop for major or minor repair on any type of vehicle. We service cars, minivans and light duty trucks from all over, including Youngstown, Niles, Canfield, Columbiana and Warren. Our neighborhood shop treats customers as family and we make sure all repairs are done by approved technicians with the latest equipment. We make sure our valued customers get our best foot forward, so rest assured you will never be stranded. Call us today!

First let me start with this...I have had several vehicles over the past 15 years--most of which…read morehave been "used" and it is reasonable to expect that wear and tear happens. 10 year old cars are going to have issues. With this in mind, I have tried to be trusting and loyal to a particular, major auto repair shop in the area. I come from a small town--you know who to trust and who will do right by you. Youngstown isn't a "small town," at least not where I come from. It is difficult to know who to trust here. When you own an old vehicle, are on a budget and still realize that there is a need to leave room for car repairs--it means a lot to be able to trust people with your car. When you go to a large, commercial shop hoping that loyalty might mean something and excuse you from being taken advantage of, especially as a female--you hope that you can rely on these men to be straight with you. Not jerk you around because they can and because you have a balance on the charge card you felt blessed to have to cover extraordinary charges that come along with owning an old vehicle. FYI, ladies: Don't trust everywhere you go. These guys at Pep Boys have been kind, understanding, accommodating and empathetic. They haven't neglected to help me and shoot me straight. For that, I am grateful to these guys. I'm done with Midas seriously don't even care about any "warranties" on work I have had there. They have done me wrong too many times and I'm not spending another minute in that disgusting waiting room. Thanks to Adam, Eric and any others at Pep Boys for helping me when I've needed it most. I appreciate you guys.

The management is untruthful. Dont trust them . They will have you fixing things that dont need…read morefixed . And the mechanics do side jobs at store not under company invoices. Pep boys is very overpriced and over rated

Very satisfied with the new tires I had installed at a very fair cost. I also cannot say how much I…read moreappreciate their honesty. I was told by another garage that my brakes were bad and all needed replaced, rotors as well. Goodyear checked and advised that my brakes were not only fine, they were in excellent condition. Very satisfied and will be back!

Today my van was brought in and I hadn't done a tune up. We had an unusual issue. They handled it…read morereality great and I recommend them .

I would never return to the Howland location. I had a prescription removed from my car during the…read moretime it was being serviced!

Counter man, Jeremiah was new but completed my transaction with no issues. They installed a new…read moretire as promised at a very reasonable price.

Return for road hazard warranty. Extremely helpful and thorough service from Jared and the…read moremechanic. Low cost deductible was a great bonus. Happy to have bought tires from Mavis(NTB). My 2 cents: I'd look at the timing, severity, and other factors when reviewing further. I had two great experiences in a row! Maybe a fluke, but I can completely understand a delay when requesting service on a Friday afternoon. Common sense folks. Thanks NTB!

I went there waited hours just to have 4 tires mounted and balanced. When I got my vehicle back an…read morehour later my tire was going flat...... I went to put air in it and they had these extenders on my valve stems that I can't get air in. I called them and asked them why, because I never agreed to them being added. They told me they would get back to me and I never heard from them again. Terrible customer service! I will never use them again and I own a fleet of vehicles.