This courthouse just opened in 2017 & was designed & built in 2016... It felt like a jail. The outside is beautiful and shaded & was even surprisingly breezy Fri 07-14-2017, but the service and interior leave much to be desired.
Went there to get an ID for my son; arrived @ 11:35. The wait area is NOT DESIGNED for efficiency. There is a big open, main waiting area 12-15 across & 10 deep (institution style); you face a blank wall. There is no TV, no table for working, no background music, no WI-FI. There is no visible number system to gauge your wait time. You must sit, like a punished student, facing a blank wall, and listen for an officer to call for numbers. If you're in the potty or taking a break from the mundane setting/ stretch your legs, there is no way to know your number was called. There is NO system of operation.
After waiting almost 2 hours I left to get lunch and came back to seeing a female worker helping a gentleman one number ahead of me. I did not realize my number had been called, so I waited for her to wrap up with him. She refused to service me. ... Thankfully, Harvey's state building runs much better. There were about the same number of people when we got there @ 3pm, but in just under 2 hours we were serviced and out of there.... Westwego charges $3 more than Harvey for the city of Westwego...
It strongly recommended that Westwego hires an Operations Designer to improve the experience of citizens who utilize this newly built attractive, but NON-functional building... To think I was going to pay $3 more for this horrible experience... read more