They are very kind and caring and I now my babies are always in good hands. They were very…read morecompassionate with our family when we had to put our baby down.

Very poor experience at urgent care. States they are open until nine but they close to pts earlier…read morethan that. Shouldnt advertise open til 9 if dont accept pts til 9. High stress time when you need urgent care and there were no humans present. Someone kept peeking iut the door while i was getting help from another patron but never offered any info or assust! Go to Transcend urgent care. They have staff who have social skills and are kind!!

I generally dislike taking my dog to the vet, but Dr. Pape is the best! The staff is friendly and…read more knowledgeable, and scheduling appointments is always quick and easy. I love that they take Willie (our elderly basset hound mix) out of the room to do exams. It really is easier on both of us, especially when I have my children in tow as well. And while they do charge for nail trimming and ear cleaning (unlike other vets we've used in the past in other parts of the country), they are reasonably priced. I also love that Dr. Pape always gives me the final say when it comes to making decisions about treatment options/medications/etc. He is quick to educate, but always wants his patients/customers to make the final decision. I appreciate the honesty and integrity that uses in his business. I've seen a few of the other doctors in this office as well and have always been impressed. They've been voted "Best of the Valley" for a reason!

Warning! This vet clinic has taken a turn for the worse over the last few years. To start, they…read morehave a revolving door of doctors. Over the last 1.5 years, I have seen 5 different doctors, while they only have one doctor's license posted in the office. They seem to have contract doctors that come into fill the gaps of the main vet, leaving serious continuity issues. The communication is extremely poor, to the extent that I was informed a year AFTER the fact that one of my 3 dogs had previously tested positive for Lyme disease. The office claims that I was informed via a phone call, but that was not the case, I would not forget being informed my dog has Lyme disease, when I have another dog who had to go through a long treatment for this illness. If you have a dog that has seizures DO NOT GO TO THIS CLINIC! I was informed by one doctor while onsite that my dog's liver blood test came back with extremely concerning result, most likely due to her seizure medication. He was unsure of how to proceed and needed to follow up with the lead doctor. I was then informed a week later that there was actually no cause for concern and the results were not read correctly. Ri, the employee who works the front desk is extremely rude and unpleasant to interact with in regard to billing issues. Lastly, one wellness visit for one dog was $670.00. You can most certainly find a vet that that will be more cost effective and more reliable. This clinic is also associated with Summit Animal Clinic where the same issues exist.

We learned one of our beloved cats, Spatz, didn't have much time left - her liver was pretty much…read morecompletely cancer-ridden and she was getting more jaundiced every day. My friend had recently posted on Facebook about the beautiful home send-off of her best feline friend of 20 years, and before that I thought the only way was to make those soul-crushing car rides and have it done in a place that usually scares them. We decided that calling someone in to do it in Spatz's favorite spot by the window where she'd doze off while watching the constant action at the bird feeders would be perfect. Dr. Beth was professional, explaining each part of the process beforehand and during it, asking permission between each step and giving us all the time we needed to process each one. While Spatz was whacked out on the sedative, Dr. Beth made a lovely casting of her paw print as a keepsake and offered to snip a lock of fur, which we declined to do. When she confirmed the deed was done, she expressed her condolences and discreetly slipped away to allow us to grieve privately as a family. Everything she did for us was perfect, and we're so grateful to have been able to give Spatz that one last gift of drifting away painlessly in her sleep with the assistance of a compassionate soul. It's a god-awful thing to have to say goodbye to someone that's a cherished part of your life, but I'm absolutely convinced that doing it at home is the most wonderful way to do it - both for your animal friend and for sparing yourself the agony of seeing how afraid they are at the clinic so soon before they go and being helpless to stop it.

Creature Comfort is our hero. Our sweet Kayla was suddenly in her final hours. She was suffering,…read moreand our vet told us they had no space to help her to the other side, that day. Doctor Beth drove to our house in the middle of her busy work day and comforted all four of us - me, Chuck, little Truman, and Kayla - with her gentle words and her calm efficiency. Kayla died in peace and comfort because of her, and we thank her and Creature Comfort for being there when we most needed help. Like Comment Share