After going to Bob Sumeral for years between Florence location and now Walton location, this was a…read morebad experience. List of items fixed were, both front CV Axle shafts, rear brake pads, rear rotors and rear passenger side caliper. The cost or speed was not the issue, the repairs were done on a Friday and pretty fast. There was issue with the brake line that rubbed against the tire and wore a hole in it that occurred Sunday while driving to the grocery store. So had to take the car back on Monday and take off work but issue was fixed.

WARNING!!! I am a AAA member and took my 2009 Ravy4 to this…read moreplace a few months ago, for a simple water pump and thermostat replacement, the old man working their said he could have in done over the weekend, he even guaranteed, this was important because I need my car to work thru the week,long story short, I drop my car off friday and didn't get my car back till Tuesday, I pay $1600 and bring my car home to find a coolant smell from the hood, I pop the hood to find spilled coolant ontop of my motor and reservoir, no biggie, I clean it up, and shut the hood, 2months later before I go on a summer vaction in July, 2023, I changed the oil,only to find my entire plastic splashguard under my car, gone, missing!! That thing is easy $50 or more dollars for a used one online!!, then I look and see my upper radiator hose is 1inch back from the housing, and ready to come off!! It was loose!! This could have been a disaster! I would have burnt my engine up on the highway, and it would have been my word against Bob sumerel !,I was really upset, I still am!! Then days later I take my passenger front wheel off to check my brakes (the same side as the water pump replacement from Bob sumerel) and thier (only mechanic) had tightened my lug nuts to 125lbs!! It took a 1/2 inch breaker bar and a tube to get them off, witch also warped my rotor due to excessive overtorking of the lugnuts, I have seen this before from shops when the mechanics use big air tools on them and don't know what they are doing! I don't even believe he is an A.S.E mechanic!! How does the Walton Kentucky Bob sumerel even stay in business????? So I had to buy another rotor also, they are $100 for my all wheel drive Rav4!! So I paid $1600 for very questionable work, was lied too, and had to pay additional $150 plus more labor on my part!! I am not happy and I am telling everyone I know in Walton Kentucky, my home town for 45 years!!

In the interest of full disclosure, TCI is owned/operated by my cousins, Billy, Ryan and Donna…read moreMcCarty. They have helped my Mother (now 85 years young) and I over the years with all aspects of coverage and even helping transport her in my absence. They take time to care. If you're looking for service, this agency is top shelf.

From the owner: We are proud to be a local full-service independent insurance agency serving northern Kentucky…read morefamilies, businesses, and individuals. As a family-owned and operated business for more than 45 years, we know how to find the best options at a fair price for all your insurance needs. Our insurance agents strive to make you feel comfortable and confident in our abilities by acting as your consultant. Whether you're in need of home and car insurance coverage or business insurance, we can help. Contact us today for your free quote!

TJ Johnson truly cares about her clients. She has helped me throughout the years and I always…read morerecommend her to friends and family. She is also invested in her community and does annual coat drives, fundraisers, and community events for families. This past Christmas she had Santa at her office for the community to come by with their children.

Great agent! been dealing with them for quite a while now, always great service! definitely…read morerecommend Tracie and her staff.

My insurance guy Mr.Mason was a great help. Also my insurance dropped over 100 in price on my…read moremonthly bill. Thank you State farm.

Allison and Ann helped tremendously with our roof claim. Their professionalism, service and caring…read morefor our issue was so greatly appreciated. Because of their efforts we are State Farm clients for life!

Well they were very kind and helped me a lot with finding car insurance I was comfortable with and…read morecould afford. Thank you!

Newman and Tucker did a great job supporting the purchase of an investment property. Not only did…read moretheir rates on similar coverage beat the competition by a good bit, but their service was proactive to the point of volunteering to do things (handle xxx or take care of yyy). Other brokers assumed not only that we would know and do (regarding the purchase of the investment property), but other brokers assumed our business, not asking if we wanted to re-quote pending a significant portfolio change. Jessica Wainscott was excellent to work with, proactive, but not pushy, and patient in awaiting our responses. They won our business.

Wow...just Wow…read more Eleven years with this insurance agent and I never filed a claim for the house or car. Paid all of my bills on time. I took a job in another state while my Husband has stayed at the house in Ohio. I changed my car policy to the new state, but kept the house insurance. Then the harassing phone calls and emails started - Is the house on the market, is it empty, how can it not be empty if you moved? Somehow they believed I needed to confirm every 3-6 months that my house was not for sale. I explained the situation a couple of time (was actually asked if I was getting a divorce - Yeah, they are that awesome at customer service). When I called and asked for the emails and phone calls to stop since I would notify them if I put the house up for sale as my policy required - THEY CANCELLED MY POLICY MID-TERM. Wow... Please save yourself the hassle and find an insurance agent that actually cares about you and does not harass you. Henry's Insurance Agency will probably cancel your policy for no reason too.

I'm really really happy with this agency. I had been with State Farm for 16 years and then they…read morejust couldn't handle me moving states. I had loved my previous agent but after moving I had a really bad experience. I was hesitant to trust another insurance agency but Henry Insurance treated me like family and I have been extremely happy with them. They found me a great rate with a great company. I did have to file a claim recently and it was so easy to do I didn't even feel like I was doing it. Car repair went great. I definitely recommend Henry Insurance to anyone in need.

Had a wonderful, professional experience with this agent. very knowledgeable and genuinely cared…read moreabout the results I was looking for for my car insurance needs. Her staff were efficient and timely in their tasks to get my policy going. Would recommend this office to anyone seeking insurance.

From the owner: At Marian Sizemore State Farm Agent, we proudly serve Fort Thomas, Newport, and Covington in…read moreKentucky, as well as Cincinnati in Ohio. With over 31 years of experience, we offer Auto, Home and Life Insurance. We aim to be your Good Neighbor by building strong community relationships and providing exceptional service. Contact us today to see how we can assist you with your insurance needs. License #: KY-DOI357155, OH-761962

They shop around for you !!! Great genuine people. Good company. Very knowledgeable with my many…read morequestions. Very responsive too! They've helped my whole family ! Everyone was very satisfied. Highly recommend.

From the owner: Florence, KY:We offer core financial and insurance services from over 50 top-rated companies,…read moreassuring competitive rates and comprehensive coverage through careful policy design and needs consideration.