I had an issue with the customer service. When I brought it to managements attention, they took…read morecare of the issue. I am completely satisfied and would recommend them.

I come in to Johnstonbaugh's for all of my instruments accessories as well as for the repair work…read more The friendly front staff make the experience fun and interesting every time I come in, and the repair staff are great! Highly recommend for your band instument needs!

I called and spoke to Thomas to organize piano moving. He was extremely helpful and though they did…read morenot have it available locally he had several suggestions to help me in my situation. Extremely professional!!!!!

Jimmy made a house call to tune my upright piano that has been neglected for a tuning for about…read morethree years. I found his number off his website, texted him, and he promptly responded with recommendations times that he was free. He sent a reminder text the day before the appointment, arrived promptly, and efficiently got to work on the piano. It now sounds great, and he even managed to repair a loose screw inside the piano that was affecting one of the keys. I'd highly recommend him as a tuner, and was very pleasant to interact with.

Jimmy has tuned my Steinway piano and I was very happy with his work. He has a pleasant…read morepersonality, works diligently, and has an excellent ear for pitch. He knows how to not only tune the wires, but how to repair the heads and make the key strikes less "tinny or thin" sounding. He gave me good advice about upkeep and preservation so I can get the most out of the piano I love.

We have used Bill's services more than once and he is reliable and dependable! His ability to tune…read morea piano is extraordinary and I think his prices are reasonable, given the high quality of the service and care he provides.

I'm so thankful. I've been told that my 1914 Heiser baby grand with a cracked sound board was…read morefinally untunable, but I wasn't ready to let go just yet. A-1 came out and gave my baby new life and got her beautifully tuned one more time despite other tuner's telling me it wasn't possible. I'm so appreciative.

The highlight of my daughter's week is her vocal lesson. The instructors have all been kind and…read moreadept at working with youngsters. Moreover, the school does a good job scheduling performances and encouraging the students to perform. Rescheduling lessons has never been an issue and they offer a lighter summer program if you anticipate vacationing/a busy summer. It's a little pricey, but we have gotten a lot out of it.

These guys are top notch. Had a package come damaged. They got right back to me and sent a label…read moreto return and will be sending out new product. Been doing business with them for over a year. Had some very significant finds in the boxes I bought. I buy for my kids as well. They. Love seeing packages from Steel City.

I've been working with Shane for three years now--two pianos in two locations. He did wonderful…read moreregulation on my Petrof upright, restoring its beautiful tone. He also has helped me break in my new Kawai grand. He is a talented guy, pitch perfect and technically excellent. Can't give him enough stars!

My company, Solich Piano, is the largest Yamaha piano retailer in the Midwest: headquartered across…read moreOhio and also servicing Western Pennsylvania. One of our esteemed institutional partners is Pittsburgh Opera. Shane Emrich of Emrich Piano service is a fabulous piano tuner/technician and a class act. Shane has been a pillar of managing all tuning and technical service aspects during our annual Piano sale fundraiser as well as in numerous homes after the event. Whilemany skilled piano technicians lack the expertise and refined mannerisms to serve the public, I have never heard a single complaint but rather have received many commendations from our residential and institutional clients especially during the recent pandemic. His company offers such a diverse level of full-service piano amenities. We have utilized Emrich Piano Service on many occasions not only for exquisite concert tuning of pianos in homes and on the concert stage. We have also used them to install player systems on existing pianos, install in service climate control systems to keep pianos regulated in older homes, and advanced regulation of piano action as well as robust voicing services. Whether you're home or school or church resides in Pittsburgh, western Pennsylvania, North Hills, South Hills, Allegheny county, Butler County, or the surrounding areas including northeastern Ohio, Shane Emrich is your singular most preferred piano tuner and technician contact. Lastly, he has uniquely refined piano rebuilding and restoration skills.

Been going there for decades. Really good prices buying and…read moreselling. It's nice to be able to pick up something in real life and know exactly how it's going to feel. Staff is also very helpful.

Terrible customer service, unprofessional and rude. I purchased a guitar online from this music go…read moreround location. It arrived with severely worn frets that were not shown in photos or mentioned. The manager wouldn't offer any type of compensation through email and and wouldn't respond after sending a return label. When I called the store to see if we could resolve the issue without a return he wouldn't even speak to me

Wonderful music store that is well stocked and with a friendly and helpful staff. We drove out from…read morePittsburgh because they had exactly what we were looking for, and they held it behind the counter for us. They have lots of instruments and they are quite willing to let you try them out. For example, they have about 8 different models of ukulele in varying price ranges and sizes. We parked right in front of the store and had fun browsing through everything on display.

Brighton Music Center is absolutely the best! Why? Because Richard, Beth, and the entire Brighton…read moreteam have always placed their customer's needs above all else. Because they care about you as an individual, and not just because you made a purchase in their store. Richard and Beth are also huge advocates for ALL music education programs within the Beaver Valley as well as the Pittsburgh area. They have provided funding to sponsor the competitive high school marching band circuit in western Pennsylvania as well as the annual Beaver County marching band festival. Several years ago, Brighton Music covered the necessary expenses to fly in one of the nation's most highly acclaimed motivational leadership experts to conduct a day-long workshop with Beaver County marching bands. They also have provided funding to bring world-renown music educators and composers to conduct in-service seminars with local music teachers. Whether you need a guitar pick, a band instrument, a new drum kit or an advanced sound system, Brighton Music should be your go-to place! As a former resident of western PA, I now work in another state. As a musician, I only wished that we had a music store experience like Brighton Music Center any where near me. None of the stores in my current tri-state area even come remotely close. Thanks Brighton Music Center - I miss being a regular at the NB store.