They were incredibly friendly and knowledgeable. They provide a helpful instructional video and…read moreoffer a thorough explanation of the location. Additionally, they offer complimentary ice, which is a nice touch. On top of that, we were lucky enough to spot a manatee on our way back while returning the boat! Overall, they have excellent prices, outstanding customer service, and a welcoming staff. I'm already looking forward to my next visit!

We requested a specific boat but were given a boat that cost more (we weren't told this until the…read morecharges showed up on my cc). After we tipped and were told how much we were getting charged for gas, additional charges showed up on my cc. Make sure to verify you are getting the boat you reserve and that all charges are correct. Verify how much everything costs and check your credit card when you get home. Disappointing experience.

The BEST part of our vacations. That's right- the second year back to the Keys we made SURE to book…read morewith JSK. The tour is amazing, the place Brad chose to snorkel was breathtaking. Highly recommend the 2 hour tour.

Had an amazing morning ride with Brad! He has such a chill, laid-back vibe that made the whole…read moreexperience really enjoyable. My boyfriend and I did the one-hour jet ski ride, and we had a blast. He took us out, gave us space to ride around on our own, and made everything super easy and fun. We'd definitely come back again!

We were staying at three waters resort so the location of this was great. We were able to pop right…read moredown from our hotel room. Simple online booking ahead of time. We went on the two person catamaran tour and it was so fun! They aren't as fast as a jet ski but still had a lot of zip. It was fun to go around the islands and mangroves. Our tour guide Sasha was so helpful and friendly. He gave us a wonderful tour.

Jet ski rental! This group is great!!! Highly recommend. Quick and easy registration. Fun tours for…read morethe family!

VETERANS...AVOID THIS PLACE! Owned and run by a bunch of…read moreunethical people! A recent visit here was an absolutely terrible experience. Don't expect good customer service here! And their equipment? Older, well used (and abused) and unsafe. These guys will take your money and leave you hanging out to dry, if there is a problem. They offer a small discount for paying in cash BUT don't be tempted by this as you won't get your money back and since its not a credit card, can't dispute the charges with your bank or financial institution. The Hadley House Hotel (where this is located) should NOT renew the contract with this company. WAAAAAY Too many other places nearby that truly value and treat their customers (and Veterans) with respect. Won't ever be back to this place.

This is will be last time I ever renting here. Totally dishonest and terrible customer service.read more

This is one of our best kayaking experiences we have ever had. The check in was very easy and they…read morehad awesome equipment. We chose to go through the mangroves, and it did not disappoint us. The staff is awesome! We had a transplant from Fort Wayne ,Indiana give us the instructions, and he was phenomenal. If you are looking to rent kayaks from in Islamoria, Florida this is the one you should choose!!

Skip Key West, come straight here and kayak the mangroves!! We opted for a self guided tour in a…read moredouble kayak and saw a ton of fish, sharks and a couple manatee! The guides were helpful when asked the best places to fish too. We had high wind, so bay side was only option, but it was great none the less.

Great friendly people. Nice skis. Will let you free ride if you want instead of follow the leader…read moretour. Good price too.

We booked the snorkel and sandbar tour, and unfortunately, it was a very disappointing experience…read morefrom start to finish. The night before our tour, a member of our group came down with food poisoning. I called to see if we could reschedule for another day. I was told that wasn't possible because it was a same-day cancellation, which, while disappointing, I understood. However, when we arrived for the tour, we were informed that we would not be snorkeling at the reef as advertised because of the sea and wind conditions. Instead, we were taken to a trench to snorkel. This was nothing like the experience we had booked. The snorkeling was underwhelming at best. We basically saw a few small fish, a stingray, and mostly brown coral. When it came time to visit the sandbar, our guide told us the conditions were too rough and advised against going. Rather than taking us to an alternate sandbar or another snorkeling location, we remained at the same trench for nearly four hours. We specifically chose this tour because some members of our group wanted to snorkel while others were looking forward to relaxing at the sandbar. Since neither part of the advertised experience was delivered as expected, the entire trip was a letdown. Afterward, we requested a partial refund since the snorkel and sandbar tour costs significantly more than a snorkeling-only trip. Our request was denied because they claimed we "chose" not to go to the sandbar. That's not an accurate representation of what happened. We followed the captain's recommendation that it wasn't safe or enjoyable to go due to the conditions. What frustrates me most is the inconsistency. They wouldn't allow us to reschedule when we had a legitimate reason, yet they still ran a tour that couldn't provide the experience we paid for because the conditions weren't suitable. If the weather prevented them from delivering the advertised tour, they should have offered customers the option to reschedule or receive a partial refund. Overall, this felt like the company prioritized collecting payment over providing the experience they advertised or making things right when they couldn't. I would not recommend booking with them.

Rented a boat from this company as our hotel was right at the dock and associated with them. Very…read morefriendly staff! The day we rented the boat was very windy and unfortunately would not give us a refund as we did not have a lot of boating experience especially not with 20 mph wind. Thankfully the young employees were able to help us maneuver the boat in and out of the dock area as it is a tight fit. Had a great day on the water despite the wind and made the best of it. Recommend them if staying nearby the Hadley house or at that hotel.

We rented a jet ski - the staff was very friendly and helpful from start to end. Great time!read more

Guide was great! Very helpful. The equipment was nice and in great shape. Value was good for the…read moretime.

Best in the keys ! What a great place and so affordable ! Beautiful new jet skis…read moreAlex was a great instructor to explain to us how to use it and where to go. He was even waiting for us by the entrance so we could find our way right back in. HIGHLY RECOMMENDED

We ventured here to fish with Brian from Satisfaction Charters, but the atmosphere was so cool we…read moreeasily could have spent the entire day exploring, enjoying great food, and relaxing with drinks. Definitely a spot worth visiting! But If you're looking to go fishing with a guide who truly knows what he's doing and where to go to make the trip worthwhile, Brian from Satisfaction Charters is your guy! He was incredibly personable, and we had a great time fishing and talking throughout the trip. If we're ever back in the area, we will definitely be booking with him again!

We loved Robbie's! Everyone there was friendly and it's a fun time to watch people feed the tarpon…read moreand do it yourself. There's a bunch of shops to look at, restaurants. It's a huge staple when visiting the keys! We ate at the tarpon restaurant and it was really good. Drinks were great, as well as food and vibes were great.