VETERANS...AVOID THIS PLACE! Owned and run by a bunch of unethical people! A recent visit here was an absolutely terrible experience. Don't expect good customer service here! And their equipment? Older, well used (and abused) and unsafe. These guys will take your money and leave you hanging out to dry, if there is a problem. They offer a small discount for paying in cash BUT don't be tempted by this as you won't get your money back and since its not a credit card, can't dispute the charges with your bank or financial institution. The Hadley House Hotel (where this is located) should NOT renew the contract with this company. WAAAAAY Too many other places nearby that truly value and treat their customers (and Veterans) with respect. Won't ever be back to this place. read more

This is will be last time I ever renting here. Totally dishonest and terrible customer service.

arrived early like booking email said and supposedly tour guide was on their way over to get us. no one was in the main office and every time we called the number on the website they kept trying to tell us the guy was on the way. waited over 2+ hours with terrible communication. absolute scam read more

Florida Keys Watersports Co - Boating Near Me - Islamorada, Florida

Terrible customer service and do not stand behind their product! This company sold an iPhone pouch to me to "protect" my phone during the jet ski tour. I noticed it was pretty flimsy but figure it would be good for at least a 1.5 hours tour. I followed the instructions on the package, sealed my iPhone and hung the strap around my neck. Well, 30 minutes into the tour, I noticed this piece of junk of a phone pouch completely fell apart (see pix) and my iPhone is somewhere in the Atlantic ocean. Mind you this was a guided tour so I never went above 35 mph and I was not doing anything crazy or aggressive. The three people at the rental stand all said they can't do anything and gave me an e-mail for the owner. I e-mailed the owner 10 days ago and never heard a peep back - way to stand behind the products you sell!! In short, this company sold me a piece of junk with the expressed purpose of "protecting my phone" during a jet skiing tour and within 30 minutes, it fell apart and my iPhone 13 fell into the ocean which will cost $1,000+ to replace. After all that, the owner cannot be bothered to respond. Can't think of worse customer service if I tried. Do yourself a favor, go anywhere else. read more

Florida Keys Watersports Co - Remains of the iPhone pouch sold to me by this company after 30 minutes. - Boating Near Me - Islamorada, Florida

We followed directions and came early and with cash for a 30 min freedom ride. Arrived at 9:50 as it was first come first served. There were plenty of skis available. We waited in line for 45 mins only to be told my sons had to take the boating test online. No big deal (although we could have done this while waiting in line) but by the time we were done we waited another 45 mins as one attendant went out for a tour and the second one was trying to get a boat working for another group. We sat in the sun for 90 mins and decided to find another outfitter. Super disappointed. Total waste of our morning. read more

Really good place I got to drive a jet ski for the first time here we had a very good time with our instructor Josh

My husband and I took a tour around with Fernando (who was amazing). My first time ever on a jet ski loved every moment. Went snorkeling afterwards. Will definitely do this again and maybe won't be a passenger lol. read more

Florida Keys Watersports Co - Boating Near Me - Islamorada, Florida

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Not bad , but could have been better. We rented a jet ski for 1 hr . The equipment is a lil outdated . We was in the water for 30 min & I had to jump twice in the water to take out the seaweed cuz it was going super slow after 20 more min the thing turned off. We had to call the guy to come & when he finally found us after 20 min he said was the kill switch or some , he jumped on the water & unclogged it . He gave us 20 min extra for the headache. read more

What an awesome day. My boyfriend and I rented a 23 foot deck boat. The boat was in great condition. Joseph and the rest of the staff was super friendly and helpful. The location is fantastic. Close to the lighthouse that has great snorkeling and close to the sandbar for fun with other boaters. Always felt very safe. I have never driven a boat myself and felt very comfortable driving this boat. They help you dock the boat. I thought the price was very fair for a 7 hour private boat all to ourselves. We will be back :) read more

Florida Keys Watersports Co - Lighthouse - Boating Near Me - Islamorada, Florida

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We can't say enough about our best day of our vacation. Most of our tour group had little to no experience with Jet Skis until today. But Thomas and Juan Pablo took excellent care of us. From fitting our life jackets, explaining how the machines work, the safety rules, and the hand signals we would follow while on the tour. First Juan gave us instructions and our own area in which to ride and feel comfortable. Then had us play follow the leader so he knew who needed some extra help. It was me who needed some extra instruction. He's a patient instructor and I was able to feel confident and enjoy the ride. It was fun riding the Atlantic waves, then crossing over to ride through Mangroves and the calm waters of the Gulf. They take some great photos to remember the group and the exciting day we had. We all want to come back and take another tour with Thomas and Juan Pablo. And I hope Juan knows how much I appreciate his care and concern for us is a credit to Florida Keys Watersports!first timer read more

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Made reservation on line. Showed availability for the time and date. We are visiting only for 3 days. Don't have too many options. The office called us the one day before the date. Said that system reserves thousands of reservations but actually they don't have Any boats available. Very disappointed. They charged me up front a couple hundred $s. What a rip off. read more

We reserved a 22' deck boat for half day. The website said it was good for 6 people and would go 24 to 30mph. After paying, signing papers and loading they told us it might be a little slower with 6 people. The boat would not plane. Top speed 12 mph. We stopped to swim swim and discovered the bottom was covered in 2 inches of growth. To top it off the GPS froze after 10 mins. Boat was not fit for service. Awful read more

Florida Keys Watersports Co - Growth on bottom of boat - Boating Near Me - Islamorada, Florida

5 of us decided to rent jet skis for an hour, 3 of us were required to take a temp boating education class online (which was fine) got there the two girls working seemed super nice, they took a quick walk around video once we were on the skis and then we went out. We were out for about 30 min and the girl who had to watch us out there lost her Apple Watch, we then spent the next 45 min all looking for her watch in the one area (needle in the ocean) water was only probably 6 to 7 feet deep, we got back and the other girl then said we damaged one of the skis with a "crack" which was clearly a scuff probably from us floating next to each other looking for her watch, but then we start looking at the other skis and they all have white duct tape on them! Then they charge us $280, but said if we pay cash it would be $150! DO NOT RENT FROM THIS PLACE, if you do take very close pics of your jet skis!! read more

Florida Keys Watersports Co - Worker showed us video before and 2 scuffs were already there - Boating Near Me - Islamorada, Florida

My wife and I had a blast on the guided jet ski tour. Our guid (Janelle) was wonderful....and a bad ass. The equipment was in great shape! Highly recommend this outfit. read more

RUN! The Boats are GARBAGE, the GPS DOESN'T work, the seats are SHREDDED, the stereo on board DOESN'T work. And DO NOT FALL FOR THE CASH DISCOUNT. Get everything in writing. Read the other negative reviews, they are all spot on from actual customers. read more

Florida Keys Watersports Co - Boating Near Me - Islamorada, Florida

Janette has great customer service and was very helpful with our family. She took the time to help us all out in explaining how to operate the jet skis, the rules and was very helpful in assisting our 15 year old daughter to certify her so she could ride solo. We also enjoyed having our independence riding in a very nice open area with out having a guide. Thank you Florida Keys Water Sports. We highly recommend this wonderful team. Martin, Debra, Ryane, Olivia and Trent Hernandez read more

Highly recommend! Nice family owned business. Really nice and humble! Knew where all the good spots were. Made the experience worth every penny. The equipment was also in great shape! read more

Sharky did a great job showing us around. It was a beautiful perfectly calm day. This tour let you go through mangroves- both gulf and Atlantic -then our to the sandbar. read more

Boyfriend and I shared a jet ski for a 1hr30 tour around the island. Booking online was easy, check in was fast and painless. Sharky, our tour guide, was helpful and very fun. We had plenty of opportunities to go fast and enjoy the ride, rode thru mangrove and made a lovely stop by a sandbar before heading back to the dock. Highly recommend it for a fun moment in Isla Morada! Thanks Sharky! read more

Worst Waverunner Tour Ever! Have been on many tours with my family and friends throughout Florida this was the most borning tour ever. We rented 6 waverunners that cost over $1,100 for 1.5 tour but felt totally ripped off. The waverunners have a top speed of 50mph but tour guides never let us go above 30 mph, would not let us drift or have any sort of fun, only a follow the leader slow boring tour like we were all little children . They took pictures of the group and said they would email for free, never did. You could have about as much fun just kayaking. I even emailed the owner just to ask if this is normal? He only emailed back excuses for the poor performace of thier guides. We have used other tour companies in the area, you'll be much better off. read more

Amazing family owned business. Went for my boyfriends birthday in July. The girls at the front desk were so friendly and helpful, we even chatted for a while. I researched many jet ski rentals before choosing them; by far best price and further distance allowed. A steal for the price ! Will definitely be going back soon. read more

THEIFS! BEWARE! We are not the first case of this happening. I went out with my wife and my son to go jet skiing. When we came back they charged us with damage done, saying that I crashed it and damaged the jet ski, they did not give not give me a choice and held my credit card hostage till we payed for it! We went with a tour guide, and I in any moment NEVER crashed into something or someone. We got charged $500 with a supposed "discount." Plus they were rude! Do not recommend. read more

great experience, the jet skis were good and functional, staff was super friendly, plenty of space to ride, only downfall is that if you were born before 1988 then you had to pay money to take a test on top of the price of everything. overall great place though and i would recommend if you have the money. read more

We had so much fun! We did the 1.5 hour jet ski tour with Jeanette and loved it. The staff were super friendly and it's a simple no hassle experience. I can't wait to go again. read more

My wife and I shared a jet ski for the 1hr tour. They don't just unleash you with a jet ski to go wherever you want but the 1hr tour provided ample time to play around in open areas and took you through the mangroves and both gulf/ocean side. Places that don't do the guided ones keep you confined to a small area and the tour with Joseph was such a better experience. He was super fun and took pictures and air dropped them to us for free! Would absolutely recommend Joseph and Florida Keys Watersports. read more

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Had an awesome time ! Joseph and his daughter were very professional and accommodating. Took pics of us while on the jet ski tour . Will be going back soon read more

This was an amazing experience. My girlfriend and I decided to go rent Jetskis, after doing some research we found this company. We got the location which had easy parking. We met with Max that checked us into our reservation. We showed up pretty early, which wasn't a problem where they had plenty of chairs for lounging and a gorgeous view. The tour was another amazing part! During the tour our tour guide showed us a bunch of amazing locations with crystal clear water! He was very accommodating to everyone on the tour which was reassuring. Overall I had an amazing experience and I will definitely be back here again. read more

We had a blast! Juan Pablo, Thomas, and Max led us around the beautiful island! This place had the best rates and fun crew! Call them- it's worth the time and money!! read more

Went for a 90 min ride through the ocean and canals with Thomas, wow was he amazing! There's no way we would've seen what we saw without him! If you want a magical tour, ask specifically for Thomas! Seriously.. read more

Great place to rent a boat. Easy to work with. The manager, Joseph, and entire staff were great. Boats were newer and everything worked on them, a rarity in the keys. read more

Florida Keys Watersports Co - Snake Creek location - Boating Near Me - Islamorada, Florida

We did the Jet Ski Tour! Great experience! This company has some of the best service I've seen in the keys. Seems like a family owned business. Friendly and welcoming. I'd definitely come back next time I'm here. Thank you for a great time! read more

Beware, my brother and I rented a Carolina skiff for a few hours, the boat was fine, but when we returned it they attempted to charge us for a new prop saying that we had run aground. They even produced a picture of a new prop saying it was the prop we damaged. They lightly paint the prop before you rent the boat and the paint will come off. That proves to me it is a scam to rip off people. Luckily we took a picture of the prop before we went out and threatened to call the police before they dropped the claim read more

Total scam artists. Beware. Dinged $300 to "polish" a cheap aluminum prop that cost $125 new. Maybe they'll use the $300 to fix the broken baitwell. $8/gallon for fuel for boat renters 3.75 for everyone else. read more

Had an amazing time on their rental boat! Went out with my family of 4 (including 2 toddlers) for a half day. The boats are excellent! Very clean & ride great! The instructions were very helpful, we were told some key spots to check out so it made it easy since we have never boated in the area (thanks Sharky!) We went to the local sandbar & toured around the beautiful waterways! Amazing time! Thanks again! read more

Awful experience. Really couldn't believe how we were blindsided. I'd say it was a 3.5 or 4 until...We are locals, with a home in Islamorada. We rented here several times in the past, and thought it would be just as good. We arrived at almost 2:00. First problem is you can only rent boats for full or half day. They don't give hourly options, although the board in the new office is confusing because they do state they have hourly options. This was not offered to us. So, we paid for a 'half day' and were told to bring the boat back by 5. That's 2 and a half hours, by the time we got on the boat, an old Carolina Skiff. We agreed to pay for gas up front or pay $8 a gallon after. We were under the impression this was good. It may have been, and that's the one star which is the minimum I can give them anyway. We rented the boat uneventfully, after signing a contract in 6 point font which we absolutely could not read. I mentioned several times, we don't have our reading glasses. We could barely figure out where to sign let alone read the contract assuming that anything important would be told to us. As we signed paperwork, we were told 'just put all your initials here I will tell you about the rest on the boat' so we did not see what we signed. Since we are keys locals will usually trust people in the keys but in this case on our arrival bringing the boat back to an a half hours later we were charged an additional $300 and were told that we ran aground which we did not and that we brushrd the propeller which we did not. Then we were told it was in the contract it because our credit card was held hostage in the office until returning, so we couldn't even get it back or deny the extra charge which was horrible, unlawful and not to mention that they lost our business and hopefully our neighbors and yours as well. I left so angry after a perfect 2.5 hours (really? $740.00?!@!) on the water. Here's what I learned: anytime I rent a boat in the future, we will check the condition the condition of the boat and report it from bow to stern. Including propeller. And, we will get our reading glasses out of the car. Knowing that we couldn't and didn't read the contract, or second page that he led us through ("just put your initials here and I'll explain on the boat") he threw the contract rules in our face to gouge us when we came back to dock. Bad. Keys. Business. If you don't have a captains license, don't even try to rent or you will be charged. Or at least this review may curb them from stiffing you. (You're welcome). As for me, I can't see this company being able to rectify with me. Sadly, I live across the street. read more

My friends and I live in Miami and we decided to take a trip down to the Keys at the recommendation to try out this company that rents out jet skis. On arrival, we were greeted by the staff who were professional and friendly. They gave us a rundown of the tour and got us on the skis quickly. Ricky (one of the tour guides) explained everything clearly and was very patient with our rowdiness. The tour was beautiful and we all had a blast especially in the mangrove tunnel. He also took it upon himself to take pictures of us. Definitely coming back soon! read more