Got a car stuck in a ditch this past Saturday... Called WHAN Towing... They came out - in the rain - and did a GREAT Job getting the car out of the ditch... No damage at all...
------------ BUT ----------------
When it came time to pay, TWO of us heard the guy say "would $100 be fair?" ... TWO of us were shocked at such a low Price, so shocked that we gave him an extra $40 tip... Paid the $100 on a Credit Card, and went away happy...
... until TODAY, when the Credit Card balance showed a Debit of $500 !!! WOW. Called, they said yeah we'd never do a job for that little, sorry for the confusion....
------------ BIG LESSON -------
Get them to WRITE DOWN what they Quote, and sign their name. Our mistake. Shoulda asked for an Invoice. (We still would have paid it -- we had no choice -- but the shock and disappointment of feeling like you've been swindled is something we should have avoided). read more