Late night, long waits in the drive thru. Very ridiculous! I get better faster service at the one on High Street.

Like any Texan when around a Whataburger and hungry it is like a Siren call. Hard to beat the tried and true #2 that I have enjoyed since I was younger, I ordered in the app for pickup and after getting my drink I realized I had screwed up and forgot the cheese, I spoke to the young lady at the counter and they were able to save me with fixing my own mess up. And didn't look at me like I was crazy ordering a burger in the morning. When the closest Whataburger is hours away you got to get it and enjoy when you can. The food came fast and fresh and the staff were working keeping the dining room clean. Would have no issues stopping at this location again! read more

Whataburger - ##2 Double Meat Whataburger - Burgers Near Me - Brandon, Mississippi

I always have mixed reviews of Whataburger. People in Texas rave about it like it's the best thing in the world but in my opinion -- at the end of the day, it's just a burger. It's not bad but I also don't think it's like that AMAZING either. I still think In-N-Out is better. I was getting super tired on the way back from Atlanta and because I wanted to try something different, I decided to stop at Whataburger. It was around 1AM and I was the only person in the drive-thru. As usual, Whataburger is notorious for having to wait long for their food. I guess it serves the purpose of having fresh food. I think I waited like 15 minutes for a chicken sandwich lol. I can only imagine how long you have to wait when there is an actual line. Thankfully, the sandwich was pretty good. Again, I have nothing against Whataburger but I just think that it's reallt overrated. Just another fast food in the area. I was able to have a good late night dinner and continue my long drive! read more

Whataburger - a man's reflection in a side view mirror - Burgers Near Me - Brandon, Mississippi

I only interacted with three staff people, but they were absolutely fantastic. The Foods is always great read more

LOL, arrived at 1230a and ordered two burger meals... 30 freaking minutes and still don't have my food. This was my first time at Whataburger and will most definitely be my last even if the burger is the best I've ever had. Zero excuse for this nonsense. read more

Placed an order at 11:15PM for pickup inside. Got my food at 12:05 after nearly losing my temper at what I believe is the manager. Even an employee sitting in the lobby off the clock exclaimed that the restaurant was moving slow. I tried to be calm, but five people after me got served before me. All placing fresh orders. Manager looked at me like I was beyond stupid for waiting for help. Poor service, almost no hospitality, and zero communication/offers to make the waiting customers feel better. 1 hour for two burgers and two fries is beyond egregious. Please do better. read more

I redeemed a reward through the app (buy a medium fry and a medium drink and get a pico de gallo burger (not the junior)) and they decided to cut all of the ingredients in half on this burger. I've ordered it about 5 or 6 times already and this time I redeem a reward they decide to cut alllll of the ingredients usage in half. Half the sauce, half the pico de gallo, half the amount of patties, half the cheese. I paid for some nasty fries and a drink just for this restaurant to do me wrong. I'd sue but it's a waste of my time. I pray you aren't that stingey when it comes to the ones you love. read more

Rude service. I haven't been in a state that has a Whataburger in almost a year. I come to visit my mom and, like usual, the first thing I do is run over to get my fix--even though it's freezing outside, I miss Whataburger. I just sat in the outside lane for almost 30 minutes, in freezing rain, mind you. They took the orders from two cars in the left lane that came after me. When the lady finally asked for my order I let her know that she was getting the sequence of cars wrong. She ignored me and asked for my order. I repeated myself, since she didn't acknowledge anything I had just said. And again, she ignored me and asked me what my order was. No apology, or explanation, or nothing. I'll take a pass on this Whataburger. read more

Slowest service in history!! And they even got the order wrong!!! So much for quality service.

Again, service was slow. Two cars in front of me just drove off because no one would acknowledge their presence. When I finally ordered I had to say it three times. English was his/her third language. Didn't have jelly, not expecting any for two weeks. That's when the boss should go to Sam's and get some for the restaurant. Come on, people! Get it together! read more

Righting this while in restaurant 40 minutes still ain got my food ts ass do not goto whataburger on a Friday night I order fries people that ordered after me are getting they're food first what's it take to get some fries. I just got my food she had ts behind a fucking counter and said "we prolly called your name you just ain hear it" when I went up they're to ask about my order she before then about 10-15 minutes ago she said " we got a lot of orders"and when I tried to go further we got "we got a lot of orders" and then my friend asked about his order she said "we made it?" who tf else woulda made it. And then after she went to ask about it she came back wit some we made it then where the fuck it at read more

Longest Wait Time Ever I've been sitting in the drive-through for almost 20 minutes. This place is so incredibly slow. A few days ago I ordered a cheeseburger and was given a hamburger instead. They can't even get that right in the incredible amount of time it takes for them to get you your food. read more

Extremely slow service. Nobody working the front cash register. Customers just standing here. Online orders are late. People in phones and not serving customers. Really unprofessional. read more

Not a friendly welcome. Took a long time to get our order. We both ordered "extra lettuce". There was literally one small piece of lettuce. Burgers were not hot and fries seemed like they'd been sitting out for a while. The sweet tea was out, so an employee got some from the drive thru, but had a weird taste. Definitely not the normal Whataburger experience. read more

Stopped during a summer trip. After we ordered our food, the ONLY other customer in the restaurant received his food. The drive thru had sporadic business. Finally after listening to the staff in back laugh and cut up, my wife checked on our order. In all, it took 15 min for a chicken strip meal and 2 BOBs. Oh...and no gravy with the chicken strips. Food was good but customer service sure isn't like we get in Texas. Probably will do Chick-fil-A next door if we're ever back in Brandon, MS. Only a few flies inside read more

Whataburger - Non-paying customer - Burgers Near Me - Brandon, Mississippi

This is only my second time here and, oh my was, I going to hit Whataburger with some smack. But the meat on this burger is DELICIOUS. I got the double whataburger. The lettuce was less than perky and the onions were quite soggy with very little crunch. Fries were still good after they got cold a little. I pulled up to order and there was a human there in person taking my order but she was talking on the phone to someone. I will just say it is not polite to talk on the phone to someone while you are being paid to take orders outside. read more

Whataburger - Burgers Near Me - Brandon, Mississippi

Whataburger, always. Gets 5 stars! But the service at this one wasn't the greatest! The kid working taking my order didn't have a personality! I guess what does a person expect from Gen Zs? But all in all I wouldn't let it stop me from going again read more

I came here while on a school trip and I received my food quick. The cashiers were nice, and the place was clean.

6/7/2022. Placed online order for 12:10 pickup. Waited 15 minutes, but no food. Went inside. Cashier had not pulled online order tickets. Waited another 15 minutes. While waiting, 5 patrons were waiting for refunds for food not delivered. Finally got my food 25 minutes after it was supposed to be ready. Burgers were OK, but not exceptional. Shakes were mostly sickly sweet syrup and little ice cream. Cookies were all broken and tasted stale. The food at this Whataburger is not good enough to make up for the wait and the inept staff! read more

This is my third trip to this location and probably will be my last The wait time is 15-20 minutes on a slow Sunday afternoon The patty melt was good a little messy but the fries were stone cold and the shake was only 2/3 full pretty sure I will not be back read more

Patty melt slapped. Onion rings slapped. Dr. Pepper hit just right and the workers were super nice.

Very slow drive through. It took 25 minutes both times I've been here. But the line was not long. They take about 5 minutes per car. Great food. read more

Food has been excellent, however the wait time is ridiculous. Prepare to be in line for about 10-15 minutes.

Great all around I've been 7 times seems like they have gotten faster and more organized and the dine in is open all the time.

The cashier was acting like he was to cool to be there and he was acting like he was on some type of drug. It was a very uncomfortable environment. Not only did we have to wait 30 minutes for our food, my husband ordered food first and was very clear on his order but the cashier put in something totally different than what my husband asked for. It was like he wasn't even trying to listen. After we resolved that issue I told the same cashier that my husband wanted the meal for the sandwich he asked for in the beginning but again he did not listen to what I said very clearly and brought us just the sandwich. Very poor customer service from the cashier. read more

Been open for a several months now, but clearly has not set customer service expectations with team or leadership. The only reason we will continue to come back, is we are from Texas, and are whataburger fans. Drive thru attendants dont listen, ask you to repeat yourselves several times. Even after checking the order, go back into address it with the manager, and still make it home with missing food, and other food done incorrectly. Please send a team to train this location. read more

Go anywhere but here! This is by fat the worst fast food restaurant in the Brnadon area. I don't care how simple your order is they are going to get it wrong. Just left there around 1:45 AM, I was the second car in line out of TWO! So no they were not busy. I do not eat cheese on my hamburgers and I always ask "please do not put cheese on the burger." I was even told tonight "they won't because it cost extra." Now I know my order can be confusing so here was my entire order. One patty melt-just the sandwich not the meal, One double meat Whataburger-just the sandwich, with only mayo, mustard, and ketchup. One large onion ring. That's it one sandwich for my wife and one for me and we split the onion rings. Well, you guessed it they still put cheese on the burger. I've tried every way possible to order from inside the restaurant, drive-thru, online app, daytime, evening, late night, I've called customer support, complained to the manager on duty. Nothing works at this place and calling customer support is useless, you will not get a refund or replacement sandwich voucher, or a call back from the store manager. If you try and call the store location, they don't answer the phone. This was my last time with this place, it's just not worth the hassle and aggravation! read more