Rude staff and manager. Monday's aquafit class canceled with no explanation or information. (And no…read morereturned calls after numerous messages). Women's locker rooms are always dirty.

Don't get deceived by the fact that there is no contract and you can cancel at any time. They…read morecharged me $ 461.94 within 2 months. Their customer service is negative if that was a possible score. I had to stand by the front desk with my knee scooter after surgery to be helped for 10 minutes. Then Nataly disappeared and didn't come back and had to go and remind them that I can't stand on my feet for that long. I will never go back to this facility for their very poor customer service. The facility has multiple issues with equipments and Sauna and steam room are just for advertisement and not for use by members.

We've tried a few places and we settled here. My goal was to get my son to go underwater and now he…read moredoes. But...with goggles, because they require them to wear that here. Going to a pool without goggles - well, that's another story. At least he is learning techniques to swim. I like the fact they have an app where you can check in, change classes, and see his progress - if something is entered. He was in Bold Blue 1 for quite a long time and it kept showing he had not fulfilled the requirements, nor has done any of them. Then one day...boom, it was all done and he moved up to Bold Blue 2. So one week passes, no progress, week 2 and nothing. Week 3 - one task fulfilled. I don't understand how and when it is monitored. BUT...we go weekly. We sit in the bright room and watch our little boy swim for half an hour. He's happy. We're happy.

When my daughter initially started swimming classes here, everything went well, but things took a…read moreturn later on. The school repeatedly canceled classes without explanation and promised to send us make-up vouchers, which we never received. They charged a significant amount for each class but canceled whenever they chose. We paid over hundred dollars a month for 4 sessions, but they canceled so frequently. It's a waste of money and complete waste of our time too, as we'd show up only to find out the class was canceled without any prior notice. I strongly recommend AVOIDING this place if you don't want to waste both your time and money! We called customer service multiple times and they never pick up their phone. AVOID AT ALL COST.

My kids tried two other popular swim school establishments before coming here…read more Needless to say, they (ages from 9-13) liked this place the best..the staff is very nice and truly focus on teaching swimming skills. Ive noticed significant improvement in their swimming abilities in 2 months that they've been coming here than in 1 yr they were at the other place.

Blue gems is so nice! I was curious how the dressing rooms would work with myself and little one,…read morebut there were a lot of individual dressing rooms each with baby changing tables. There was even a large family changing room with baby changing table + showers. The instructor was so great and very informative. Super clean spot, 10/10 will continue to bring my son here!

We had our daughter in park district swimming classes but she wasn't making progress. At Foss she…read morebecame more comfortable and confident, and after a couple years now swims considerably better than I do.

I am truly sad and disappointed in our Foss experience at Elmwood Park. When we started at Foss,…read morethe quality of instruction and kid-friendly environment made it worth the steep price. Our son loved his lessons. However, several major factors have caused us to pull our son out mid session. This year, Foss stopped offering any make up sessions. To us, this was unreasonable as the current session is 13 weeks long and the price is $30 for a half hour. Instead, Foss offers family swim as a substitute for a make-up lesson, which books out months in advance. Other swim schools offer tokens for make up sessions as inevitably, very few families are available for 13 weeks straight. We also experienced a major lack of communication with management. Nobody answers the phone. We missed a session once and when we arrived the following week, the building was closed. There was nothing on the website or any form of communication to inform us of this closure. When I called and asked why the building was closed I was told that there had been a note on the door the previous week (the week we missed.) Most unfortunately, the quality of swim instructors at Foss varies widely. Although our three teachers before this session were great, our most recent teacher wasn't in the pool when class started, had 4 year old kids sitting on the step for long periods of time, and put the kids in time out if they moved to the other end of their lane for their turn. Of course the top priority is safety, but she never showed the children what she expected of them. I'm still not sure how they were expected to get to the other side of the lane for their turn. I had to stick up for my son when the teacher put him in time out for moving down the lane. During the first class with her, my son only swam for 10 minutes total, as the kids sat on the step for the first 10 minutes, played games for 5 minutes and were sent out of the pool early. This is not acceptable when classes cost about $1 per minute. When I spoke with the manager about my concern, another mom was doing the same thing about the same teacher. Instead of listening to me, the manager said she'd call or email me the next day, but I never heard from her until I followed up a few days later. If I were the manager, I would be interested in knowing why families were ending their sessions. Overall, this lack of communication, and poor teacher experience is no longer worth the high cost (and parking nightmare.) We were hoping to keep our son (and eventually enroll our daughter) at Foss as there are few swim environments close to us that are as kid friendly. We know a lot of families at Foss who have had great experiences, but unfortunately, it was not for us.

I've been going to LA Fitness for a while now, and overall it's been a solid gym experience…read more One of the biggest positives is the parking -- there's plenty of it, which makes it really convenient no matter what time you go. That alone makes a difference compared to other city gyms where you're circling the lot before even starting your workout. The staff has always been friendly and helpful. From the front desk to the floor staff, everyone's been approachable and professional whenever I've had questions or needed help. It can get pretty packed depending on the time of day, especially during peak after-work hours, so you might have to wait for certain machines. But if you go earlier in the morning or later at night, it's much more manageable. The sauna is a big plus. It's usually clean and well maintained, which is important. The locker rooms are also kept in good shape -- clean lockers, organized layout, and overall a comfortable space to get ready before or after workouts. Between the convenient parking, good staff, clean facilities, and solid amenities, it's a reliable spot to train.

06/01/26 - Trying to get back into a regular routine after missing months of working out. Starting…read morelight w/some crunches, pec flies, rear deltoid, lat pull downs & light cardio on the stair master. Boy am I out of shape inspite of doing tai chi. I need to get back into a regular routine

Bad customer service ! I received this membership as a gift from my friend who he had signed me…read moreup. I brought in a guess at before at Roosevelt and canal location several visits, never once was there any isssue. Today i came in to Touhy location the front desk lady wanted my phone number, and a picture of me at the end she said a 20 $ for bringing in a guest no problem.. definitely lose me as a member good bye! Definitely was a good choice glad I did cancel... Very GHETTO as what I can describe this gym...i came over to mid town extremely professional,and definitely a mind blown experience the seconds you walk in :) wonderful staffs

I have the worst experience almost everytime I go to this gym. If it wasn't for the fact that my…read morejob is right around the corner, I wouldn't step foot in at all. First, the personal trainers and door men actively mock and make fun of members. I noticed this when I first started going but thought maybe I was just having a bad day myself, nope. They actively walk the gym to hover around their targets, the people they want to make fun. One of the trainers will hover, then, you look around and they're mostly doing the same. Next, the cleanliness of the locker room is surprising. This may be out of bounds but I expect the LA Fitnesses in "urban" neighborhoods to be dirty like this but for the community this place serves, you'd think they care, they don't. This place and the staff absolutely sucks