Rude staff and manager. Monday's aquafit class canceled with no explanation or information. (And no returned calls after numerous messages). Women's locker rooms are always dirty. read more

Don't get deceived by the fact that there is no contract and you can cancel at any time. They charged me $ 461.94 within 2 months. Their customer service is negative if that was a possible score. I had to stand by the front desk with my knee scooter after surgery to be helped for 10 minutes. Then Nataly disappeared and didn't come back and had to go and remind them that I can't stand on my feet for that long. I will never go back to this facility for their very poor customer service. The facility has multiple issues with equipments and Sauna and steam room are just for advertisement and not for use by members. read more

I honestly dont understand why this is a signature club. Its way smaller than the Northbrook Willow location. No basketball court and no racketball courts. Should've been a complete facility beforr calling it a signature club. The reason for my 5 stars is because the manager Amir has been really nice and helpful since the day i signed up! The girl in the reception I dont know her name is very friendly and always has a smile for me. Most of all MONDAY NIGHT HIPHOP WITH JAMIE is the best class ever! Iam so glad she got this spot! I come because of her! Happy dancing! read more

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I went to this gym once. It's got a nice atmosphere and some new expensive equipment. But it has more older machines than other la fitnesses I've been to read more

Updating my review 10 months later. I can't speak for the women's room but the men's locker room and spa is borderline unsanitary. The hot tub water is cloudy grey and the metal fixtures and fittings surrounding it are rusted through. Patrons don't shower and are wearing underwear in the hot tub. The steam room smells like dirty underwear, probably because so many patrons are wearing it or full clothing in there. Half the users are on their phone. Showers have broken fixtures, hard water stains, and appear rarely cleaned. Even the pumps on the shampoo & body wash are more often broken than not. And there is always standing water on the floor. The pool is also gross. I've complained multiple times about stuff floating around in there. At the bottom I've seen things like clumps of hair, fingernails, and many used band aids. I stopped swimming here because I'm afraid of catching something. I've made complaints to the front desk about the general lack of sanitation in the men's room but nothing has changed. I don't think this place will ever get its act together. read more

Date of Incident: October 22, 2025 I have been a diligent and longstanding member of this LA Fitness location for over two years, consistently adhering to all facility policies and engaging respectfully with staff and fellow members. Regrettably, I encountered an egregiously unprofessional and disconcerting incident involving the club manager, Ms. Jeannerette R., that has profoundly affected my perception of this establishment. Upon completing my workout, Ms. Jeannerette approached me unexpectedly and levied an entirely baseless allegation that I had followed her outside the gym. I categorically denied this claim. Rather than addressing the matter with professional decorum, she proceeded to threaten the termination of my membership, stating that I was receiving a "warning." When I politely requested clarification or evidence, she abruptly terminated the conversation, asserting, "I don't want to talk to you." Her behavior escalated further with an inappropriate and intimidating remark: "I know your account, and I'm keeping an eye on you." Such conduct is wholly unacceptable and inconsistent with the standards expected of managerial personnel in a professional fitness environment. In light of the severity of this incident, I contacted the Niles Police Department to document the occurrence. The responding officers advised escalation to LA Fitness corporate management. I strongly urge LA Fitness to ensure that Ms. Jeannerette undergoes retraining in professional conduct and customer relations. All members deserve to be treated with respect, fairness, and dignity, free from intimidation or harassment. read more

Front desk people are rude! Needed to add my 13 year old on my membership, I was looking for a family membership or some options, obviously I wanted to pay for it. Instead of discussing options , I was told I need to get her a separate membership. The guy who "helped" us , Gabe, was obviously not in the mood to work and didn't even bother to give us different options. Perhaps Gabe needs some customer service lessons! After talking to the gm , turns out that there is an option to add my 13 year old as a guest for an extra $10/mo!!! The facility is very small compared to other ones, not sure why is this a signature gym. No towel service, no kids room, sauna doesn't work, hot tub needs work and the pool was cloudy. And didn't see any sanitizing options for the machines. read more

Went to a few gyms and this one in Niles ( LA Fitness) went above and beyond especially Joe. You just talk to him. He's knowledge and friendliness was beyond amazing. It was not about commission . He truly was looking out for me and my son to get into a better healthier lifestyle. Chris the trainer also tracked me down to get a free session with him. I have looked at many gyms This one was the best. I already do jazzercise ( cardio ) but wanted to add more strength. Please go meet Joe. Need more guys like him thank you for your time and explaining everything read more

Usual, basic LA Fitness. Desk staff is very personable. Clean the locker rooms! Sinks have hair clogging drains. And showers are even grosser! read more

LA Fitness - Disgusting!! - Gyms Near Me - Niles, Illinois

One of the first reviews I've ever written--and for good reason. I usually don't write reviews because I don't agree with the premise of them. However, I felt compelled to share my experience because this gym is genuinely a health hazard. There is black mold in the locker room. The lockers are filled with trash and infested with bugs. The equipment is filthy and covered in grime. It's honestly shocking that a facility in this condition is still operating. If you're reading reviews to decide whether or not to go here--please trust me, don't. Just 10 minutes away in Morton Grove, there's a very well-maintained LA Fitness that offers a much better experience, without the risk of getting sick from bacterial exposure. read more

LA Fitness - Gyms Near Me - Niles, Illinois

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The fact that people put there belongings one one machine while they are using a different material is bull bleep. The gym is overpacked as it is and it's selfish. There should be signs that state No RSVP of any equipment. First come first serve. read more

This gym is absolutely fantastic. Beyond clean, the staff is super friendly and the weights are always rack back in place. I couldn't ask for a better gym and workout environment. Aside from that, the girl in the front is fantastic, her name is Jenn. She is super friendly and professional. She is always there to help and problem solved. Ask her if you want membership. She will give you the best deal. read more

LA Fitness - The future you! - Gyms Near Me - Niles, Illinois

Clean gym, SPA IS CLOSED 300 DAYS OF THE YEAR! what am I paying for. As a "signature club" it's lacking many amenities.

This place is super convenient and it's part of the LA Fitness network. It used to be Xsport and something happened when they were bought out. at any given time many of the machines are broken. The men's locker room is frequently trashed, and now the paper towel machines have been taken away Unlike the other LA Fitness locations nearby rarely do you see anyone who's cleaning. A lot of the equipment is super old and Grungy. Also. FOX news is almost always playing here. read more

I was charged on my card twice after they said they wouldn't charge my card they charged 59 2x and i already canceled my membership I only had one more for my son read more

Attend at your own risk! Through the years I've been to this gym there have been nothing but out of order facilities. Showers closed for months, out of order steam rooms and whirlpools. The official excuse is that they run through maintenance or do repairs. The true reason will never be disclosed, like the Legionnaires' disease outbreak in LA Fitness and they have the facilities closed just to wait it out. The place is filthy and there's noone to enforce ordinances or health regulations. read more

LA Fitness - People using sauna as a post workout drying place is a norm here. - Gyms Near Me - Niles, Illinois

Today the diminutive Asian woman who referred to herself as the operations manager advised me, "I won't lie to you, its Legionaire's disease" 12 days ago they had and outbreak and the hardcore regulars have no idea. The signs that say they will shutdown the pool, saunas, and whirlpools give you the impression that they are completing routine maintenance. NOT A JOKE SCROLL THRU THE PICS! Highly recommend you stay far away from this location, especially when you consider the Operations Manager indicated the Village of Niles gave them permission to continue operating. Astonished that a health club would put their members health in jeopardy. Here is what you need to know about Legionaire's disease. Legionnaires' disease is a type of pneumonia caused by legionella bacteria. Legionnaires' disease doesn't spread from person to person. Instead, the bacteria spreads through mist, such as from air-conditioning units for large buildings. Adults over the age of 50 and people with weak immune systems, chronic lung disease, or heavy tobacco use are most at risk. Many people exposed to the bacteria don't develop symptoms. Those who do develop symptoms may experience cough, fever, chills, shortness of breath, muscle aches, headaches, and diarrhea. Legionnaire's disease can be treated with antibiotics. Big building with a pool two saunas, two whirlpools and 20 showers with a central ventilation system is how you would describe this building. This not the first time an LA Fitness club has had problems with this disease so why don't they have a policy in place. See the article below. https://www.legionnairesdiseasenews.com/2017/06/la-fitness-clubs-center-outbreak-inquiry-orlando/ read more

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As a member of Xsport, now rebranded as L A Fitness, I have witnessed a series of problems since the transition. The facility has struggled with air conditioning and equipment malfunctions, which remain unfixed. Furthermore, since June 19th, the facility has been closed due to weather, with a constantly changing reopening date posted on their app - first July 1st, then July 2nd, and currently July 5th. What kind of joke is Xsport playing? This Fitness club is on 9210 Milwaukee Ave niles Illinois. read more

The place is overly dirty dirty pools steam rooms etc the sauna is closed due to many bacteria and they also had to shut the pool down a few months ago due to dirty water and bacteria don't recommend one bit of it me and my buddies went next day we all get sick with the same symptoms of throat pain congestion headache and eyes are red i honestly recommend the owner to shut this place down immediately I'm sick to my stomach the one in Morton grove is better and well maintained unlike this one DONT RECOMMEND IM SURPRISED IM NOT IN THE ER read more

This place is really starting to get over crowded and not clean, use to love to come here.

I have been a member of several of these. Some are better than others but they are reasonably priced and have classes and equipment. They tend to get pretty busy at certain hours and cleanliness varies gym to gym. Their pools are small but you can swim in them. They have a good variety of classes. Visit the gym you want at the hours you would go. This gym works well for many people. read more

Terrible Experience with Personal Training LA Fitness completely misled my wife and me. We were lied to about the cancellation terms for personal training--told it would expire automatically, but instead, we were charged an extra $300 because we didn't come in to cancel. They sold us a training package knowing they didn't have enough trainers to meet our schedule. On top of that, I was lied to three times about how the program would end. This place is dishonest and only cares about making a sale. Stay far away from their personal training! read more

The lady at the front desk is extremely rude. She denied that it was my photo attached my account and would not let me in. The picture was taken in 2020... no kidding. I am a paying customer with a valid account and this is only one of MANY times she has held back my entrence into the facility. Do not go here if you want to get in a quick workout. read more

The long awaited LA Fitness - Signature Club is opening soon at the location across the street from Walmart. This use to be HH Gregg & before that it was Circuit City. I know many of the members that use to go to The LA Fitness on Dempster & Waukegan were displaced and spread throughout Chicago & Chicago Suburbs are chompin at the bits waiting for this location to open. The exterior envelope is competed. They are currently working on the interior buildout to open to the public. read more

LA Fitness - Coming soon. I hear either 02/10 or 03/01. Time will tell - Gyms Near Me - Niles, Illinois

Can't put my finger on it, but the front desk people at this location is rude!!! Just signed up not too long ago, but at a different location (HIP)...Way better customer service experience! Anyways, checked in at this location yesterday...Had my son with me to sign up for a 7 day guest pass, as he is home for Spring Break...When I asked for a 7 day guess past I was looked upon like I was a crazy person...So, I had to explain that I have a membership at a different location, and was able to sign my other son up for a 7 day guest pass in person...They told me that I have to sign up on the app for a 7 day guest pass...Struggled with sending the link to my son via app...After 20-30 minutes of trying...it was a success! We thought that was it, but, only to find out we also had to speak to one of the desk people...In hindsight, I should have really asked for everyone's name...Nevertheless, my son was signed up, and we were told he had until next week Tuesday to use his QR...Low in be hold, I checked in today, and had the pleasure of speaking with the "General Manager", and was told that he is giving my son just today to workout, as he just visited in August for a 7 day guest pass...He asked who we spoke to yesterday, and told him that I don't remember but that I spoke to someone and that he (General Manager) was right behind him...He also added that he has "seen" my son before, and that he's good with faces...Really!? First of all, if he's so good with faces why didn't he remember us from yesterday...Second, is it really necessary for him to mention that he is good with faces? Not very professional especially for someone that is a "General Manager ". Third, why wasn't this mentioned yesterday when I tried signing him up for a 7 day guest pass? Fourth, not that it matters, but my son has special needs...I highly doubt he was there that frequent that he'd remember him...He couldn't even remember him from yesterday, but he remembered him from August...Fnally, though I was livid by the feeling of defeat and injustice, I had to still ask for an explanation of the rules of the 7 day guest pass...I commend the young man that explained the 7 day guest pass to me in his most patient ways, but I could have done without the snarkyness...LA Fitness @ Niles, I understand that because of the action of others that other people may have to pay for it....And that you could loose sales because you claimed that others maybe putting one over you...But, may I remind yoy that you're in the customer service business; and as such, should keep your decorum, as you could also LOOSE sales this way! -Sincerely, Donabel (Donna) read more

I've been a member for about 2 years now. I've had nothing but AWFUL customer service experiences over and over again. Between staff's snobby attitude, class instructors are rude and unwelcoming, and certain amenities that I pay for within my membership (sauna, certain rooms being locked up, ect) unavailable, it's a scam and a rip off. currently trying to cancel my membership but I have got no response through their customer service email and no one has picked up the phone. And now I have an outstanding balance that I refuse to pay. read more

Well run, clean and reasonably priced. I primarily use the pool and spa, which are fine. Wish they had a swimsuit spinner, TOWELS and a climbing wall, but for the price it's fine. read more

I usually don't like to leave bad review until the business force me to do so! The managers and staff are beyond rude and unprofessional on the way they handle members concerns and issues! The company should invest on training a better staff when hiring employees rather than hiring people with ghetto attitude! I have had better customer service in fast food restaurants than this place!. At facility level and equipment there's always breakdown in the steam room, sauna seems to never be working for months right now! I would not recommend this place at all! There are so many other places that you can get better service and enjoy your workout better! read more

I work out here almost every morning. It's a new and beautiful gym. We aren't allowed to use any of the steam/sauna rooms or whirlpools because of Covid. The club employees are kind and accommodating. They acknowledge you when arriving and leaving. The staff is continuously wiping equipment down or vacuuming. As gym traffic goes, the busyness and waiting for equipment ebbs and flows. I found at 6:00 am, there are more people around, but between 7:30 am - 9:00 am, it starts to slow down. I don't like working out in the afternoon/early evening hours because of how many people are around and waiting for equipment. Keep up the great work! read more

Funny they have a kickboxing punching bag that says "do not kick?" Get a boxing bag then, or move the bag to the aerobic room where it can be kicked read more

They are great here. Super clean and bright. The classes are excellent. Instructors full of energy. I can't imagine why anyone would want to pay these ridiculous prices other gyms charge, This doesn't have a bar or restaurant but if your purpose is to actually work out then this is the place to go. Staff is very helpful too. Parking is very easy. read more

Can I give zero stars. The workers here are completely arrogant about the mask mandate. Not only are 90% of patrons not wearing a mask, but neither are some of the employees. Today I asked a salesman where his mask was as he spoke to a patron wearing his mask around his chin, and the salesman scoffed and picked up his mask off the desk and said, "it's here." As I was leaving, I asked another employee why he wasn't wearing his mask and he said he was on his lunch break. Oh ok, you're still walking around without a mask. Please make your complaints to them directly and also to cookcountypublichealth.org. You'll need address, phone, email and name. Here's some to assist you. LA FITNESS 5701 W TOUHY AVE NILES, IL 60714 Phone: (773) 993-1114 EMAIL: Contact@fitnessintl.com Manager: Michael S read more

I love LA fitness! Are usually do not go to signature clubs because I have the basic membership, but I decided to stop in here today before going to the suburbs from the city of Chicago. If you have a very basic membership that allows you to go to any non-signature club, you can pay a five dollar fee to go to a signature club. This is the first LA fitness that I have been at that has turf inside! You know you've made it when your gym has turf:P. There is loads of free parking in front of the building and the gym is very spacious. It is all one level. The free weights are in the very back on the right when you walk in, benches and pulleys and squat racks are a little closer than the freeway it's to the entrance. There is also a HIIT room that reminds me a little bit of Orangetheory fitness which was closed. On the right side of the wall is the cycling room and fitness classes room! Great experience & very organized (ya know sometimes those free weights are NOT in their spot and it takes forever to look for them)... loved it! read more

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Photos of the LA Fitness on Touhy Avenue in Niles, IL - amenities continue to be closed or not working. read more

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So yesterday I joined another gym... I've been a member at LA for almost 2 years and there's always some excuse for something not working. While at the new gym the GM asked about the legionnaire's breakout at LA. My 73-year-old mother-in-law both looked at each other confused because (we go to the gym together most times) we haven't heard a thing. Keep in mind I went through the process of cancelling, spoke to the Operation Manager, spoke to the corporate office and not a word. I have the app and nothing is mentioned there. Low and behold I get home, turn on the news, and there it is 2 people dead. How irresponsible! We ONLY use the wet areas because of mobility issues. So the fact that we found out about this on the 24th of May and its been known prior to May 5th is absurd. That wasn't even the reason we quit! The reasons we quit is because either the hot tub was down, the steam room was down, and this location never provided towels so we had no advantage to being apart of a signature club. I stopped going one of the Yoga classes because the instructor had to vent her political grievances with her friends right until the class started seemed like every class. Why not wait until afterwards when people can leave. I was forced to renew my membership with an upgrade because of some new policy. I doubt it was real. So I decided to go to other gyms since this one always had issues and that was apart of my upgrade. Guess what... same things different locations. Hot tubs not hot or showers only blast super hot water. The most annoying is not having some kind of notice, asking if everything is working to the uninterested front desk worker, changing clothes, to find out its down... again. I understand now by going to the new clubs that they are focused on hardcore training. I'm not trying out for a marathon just want to keep my body moving. What kills me is they are building these from the ground up. So either they didn't hire the right people, or they care so little about the members they would put the cheapest materials in and not care if they worked or not. 3 different locations the Edens and the new Dempster location and including this one ALL have issues. Save your money and time go to Xsport. Same price and things work. They work on the gym in the night when its slow unlike LA which thinks cleaning the pool from 11-2 on a Saturday is smart. read more

Don't really understand what makes this more premium than the other LA Fitness gyms I've been to like the one in Oak Brook (which is honestly more spacious and better equipped. Or the one in Naperville on Freedom Dr. which has a racketball and basketball court.), yet this one requires a more expensive membership. To me, a premium place would include a salon, massage parlor, quiet work spaces, a juice bar, basketball court, & racketball court....none of which exist here (btw, XSport in Skokie has ALL of those features..). And honestly the weight machine area feels extremely cramped and is impossible to stay 6ft away from people during covid. Talked with a sales person to renegotiate my membership and basically just shrugged me off. I used to work in corporate sales and the person i talked to really sounded he couldn't care less about working out a fair deal to retain a long standing member...yeah ummm thats a big no-no in sales. Cool, nice to know that a 6+ year member gets treated like that. Thinking about switching to a different gym as theres tons nearby. The XSport in Skokie gave me a way better deal and they are 24/hours and have so many more amenities. I told the Sales person about their deal and he basically told me to go sign-up with their competitor. Didn't even TRY to retain me. LOL! Great sales strategy. read more

The place is nice. Also good management. Had an issue with my membership and billing. The operations manager fixed it right away.

This is supposed to be a premiere /signature club meaning the membership fee is higher here but a number of amenities have been out of service for MONTHS. While the company continues to charge full monthly fee but members are stuck with a half functional gym and looks like they are in no hurry to fix it. To me it's a scam a robbery of service. The staff is nice and courteous and I know they have no saying in this matter but the manager should at least update on when the issues will be addressed read more

LA Fitness - Notice - Gyms Near Me - Niles, Illinois

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Just recently came back from Texas and Arkansas and gotta say their gyms are amazing; however, I love my LA Fitness in Niles so much I had to write another review. Nothing beats you guys and I am so glad you guys have the balls to not force anyone to do things they chose not to do. If it wasn't for LA Fitness, I'd be investing more stonks in GME and probably gaining weight like all the people canceling their memberships lol. If it were helpful, I would inform the Public Health Department that you guys are super clean and that you are taking the proper precautions to keeping people sane and stress free. Go LA Fitness read more

If you wonder why people dislike automatic subscriptions, here is my experience with LA Fitness. I joined several years ago. I was disciplined enough to go for the first few months. Then the club I went to was closed and I had to go to another, less convenient, club. During COVID I could not go and fell out of the habit. A year ago the club I used was closed. Six weeks ago I started attempting to close the account as outlined below. I tried to cancel my membership via: 1) Email - no process to do this 2) Phone - no process to do this, was told I must resign at a club 3) In person, 3 times - a) once to the club I used which was closed permanently b) once to the new club that replaced my local club, was told I had to do this at a different club. c) once to a 3rd club, further away - was told I had to see the manager, he was not there so I could not resign. I will have the credit card company cancel the membership. read more