After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

I've had an excellent experience with WeCare for abetterU. From the moment I placed my first order,…read moretheir team was responsive, knowledgeable, and truly cared about getting the right products for my needs. Shipping was quick and reliable, and everything arrived well-packaged and exactly as described. I also appreciate their customer service--they're friendly and willing to answer questions or offer guidance.

I received a power wheelchair for this place previously. I was hit by a truck in my wheelchair…read moreseveral weeks ago. My chair was totaled. I have multipe serious injuries and these people have made trying to get a replacement wheelchair a NIGHTMARE. Every single "case manager" and the director of the DME company has said something different. I was told at first that I was outside the warranty of one year for my chair and they tried to hang up on me. I kept saying that I was hit by a truck. There should be some way to get a replacement chair. This went on over several phone calls. John the director said I just needed to submit the police report with the new script to Medicare. That was after many different responses from the "case managers." My doctor's office faxed over the new script and I called to let them know the police report was being held up. Then they said that they never received the fax. So I had to spend hours on the phone trying to ensure the fax was sent to the right place. Then I called to find out if the new fax had been received. A man answered who said that they got the script from a week ago, who talked over me, telling me the process to get a new wheelchair was not what John had said, that they needed the doctor to sign off and it would be sent to Medicare and Medicare would request the police report. How would they do that without know which police station responded? That is not what John had told me. Then he said I had an "attitude" and "temperamental" even though I'm LYING IN BED WITH BROKEN BONES AND HAVE NO WHEELCHAIR. The back and forth with this place for two weeks has been like the three stooges. There is no compassion with these people. They're dismissive and inept. Not a single person has said the same thing. Every single person has a different response. To my standing up for myself and trying to speak (the man talked over me for the entirety of the conversation) he became aggressive and insulted me. I'm so upset now, I'll finish this later. They should be selling watches, NOT MEDICAL EQUIPTMENT FOR DISABLED INDIVIDUALS.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

I have received fantastic post sale service on my Braun wheelchair van. Their service people have…read moreyears of experience and they don't rest until that have it right. This is the kind of community minded business that has become a rarity these days and they earn and deserve your business. You won't get this level of customer service out of that national wheelchair van chain. I doubt that they would come close. When you're like me and drive my van from my wheelchair, you cannot afford to have anything go wrong. I trust them completely.

I rented a scooter from this place because I have a broken body. I am younger than their average…read moremobility customer (and less grumpy), so I am aware of being overlooked or seen as a "helper" in stores rather than the one who needs the device-- but not here! Me and my invisible disability were treated with respect, they gave clear instructions, had fair prices for both rentals and purchases, and let me practice a couple of times on my new "toy." When I returned the scooter, they came out to my car and helped me wheel it in. Very nice staff who laughed at my jokes-- it's the little things folks! Thank you for a stressless experience.

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

Hello everyone, My client/patient had this company come out…read moreto install a ramp for her. First off, they were 1.5 hours late. No phone call from the company to tell us they were going to be late. When they did finally arrive, they were eating lunch before installation of the ramp. Second, the ramp was installed but not safe for me or my client to use. Someone could've tripped on it, and/or my client could've fallen off the side of the ramp that wasn't secured. They would not make it safe for my client. Instead, they removed it. I asked them for her $1000.00 deposit back, and they refused to refund her. Please do not use this company. Lifeway Mobility is not a good company

I cannot rave enough about Alvin at Horizon. Needed instruction on how to use a hoyer lift today…read moreand Alvin showed up, ahead of time, answered all questions. Added bonus, he showed up with a smile and provided time for questions, I never felt rushed. In the past I needed assistance with setting up a Bipap and I cannot remember the gentleman's name, but excellent service. I highly recommend this DME company.

Very disappointed, drivers are low class people without caring about elderly needs, scheduled for…read morepick up hospital bed but they never show up, called to customer service with terrible experienced, long wait time and kept put me on hold, said reschedule to evening but never informed the elderly family. Please do not use their services ! They even have bad reviews on google !