I reached out to this company to consider hiring for my taxes. My previous CPA and I had become…read moregood friends over the years, and he never had a problem with doing my taxes, quickly and efficiently! However, unfortunately he passed away. I'm a senior so have been doing self employment taxes for many decades. Never, and I do mean NEVER have I encountered (as I also see some reviews say here), such TOTAL RUDENESS and lack of caring or ability to treat a potential client with courtesy, unprofessional behavior, and just general incompetence as with this firm! It may just be that I made an appointment with the senior/owner, who stated up front that he'd be retiring soon....
I was early for the appointment, but then waited for 45 minutes AFTER the appointment time, with no apology, and then almost an hour of going over "how I'd done everything incorrectly," with nothing short of berating me, and how he wanted it done, diagramed for me (which was fine, but then he didn't want me to take notes saying that he'd give me the diagram, only to FORGET to give me the diagram!), and he didn't seem to know how to even make a copy of the few documents that needed to be sent w/ returns, so he just kept the originals... I would have made copies ahead, but my printer was malfunctioning, and we are talking less than 10 pages of W2's,etc.. Went home feeling like "Man! Does this guy have early dementia w/ temper issues, or what?"
After I worked for several hours back home to "re-organize" what was always easy for my other CPAs to use, I sent to him, only to receive yet further ridicule from "Larry" who after waiting almost 2 weeks to get back to me, then said when I finally called to find out "if he received or had any questions" that he'd "had thousands of clients and not one had ever questioned or had trouble following his directions!" He then got really angry and said that he "didn't think we were a good match and he would not be able to prepare my taxes!"
So, if you go with this firm, I hope that the younger son or daughter in the firm (Larry's kids), will be able to treat you with courtesy and competence. Larry definitely needs to retire. To the extreme that I copied my letter back to him to his son, hoping that perhaps he'd take over for a potential new and easy to work with client.... I'm guessing they walk on eggshells around their dad. Sad, but not the way to run a successful firm!