FIRST, ya GOTTA take these reviews with a grain of salt. Most are just angry about some perceived wrong they've suffered, and little praise for the good. We had a recall on a grounding lug, on the ceramic heater. Any electric heater has some danger simply by the nature of how they work, but a bad ground dramatically adds to that risk. Also, it's theoretically a simple fix. Several weeks before this, we'd gotten advice from a local. (We're new to the area, so we took their advice.) They said dealing with Wheeling Subaru was a nightmare (what I got out of the conversation), so they advised using Budd Baer Subaru, in Washington PA. Along comes this potential fire hazard recall, so we checked reviews on both. We'd not had bad service from Budd Baer, in spite of the online reviews, but it's quite a distance away. Had to go to Wheeling anyway, so we thought we'd try them. Called several times to no avail. Zero response. Now I'm irritated, so I left the voicemail as requested. Still no response. And since we were driving by, I thought I'd make the appointment in person. Maybe remind them what a phone is for. My wife called while we were in route, (I'm sure just to prove I'm wrong) and the service writer heard our navigation over the phone yelling that we were close, so he took us right in. Fixed & on our way in 20 minutes! They're not particularly good on the phone, but they're nice people & VERY accommodating. No car wash, like Baer's, but online reviews claimed it damaged some cars, anyway. So it's not a perk I'd take advantage of. I'm really happy with wheeling Subaru so far. Sticking with them. read more

Went to wheeling Subaru after looking for a legacy for a long time. Friends spoke highly of this dealer. I don't see why. The salesman I worked with was pleasant and when it came time to move forward I contacted my bank to get all the documents needed. Wheeling Subaru couldn't be bothered to contact the bank always asking me to do the leg work. I have bought several cars and never had to contact my bank for needed documents. They weren't able to get the documents together yesterday after two stops and contacting the bank for them. I call today to find out when to come sign and everyone is off. Salesman. Sales manager. Controller. And the person I spoke with said he knows nothing and I should contact my bank! I had already spoken with the bank and it seems they still needed a few documents... the salesman today would not take the list from me but said he was too busy and maybe could get to it later and for me to call the bank again and have them call him... sorry guys. This is where I bow out. If you don't want to sell a car then I won't buy one... if anyone is looking to sell themselves a car, do all the leg work, and follow up with every detail then I highly recommend wheeling Subaru. If you want a car buying experience where you go in get your car and go this is not the place. Wheeling Subarus website says no pressure sales but it should say no pressure sales, no calls to the bank, no pressure to get the deal done once you decide to buy. read more

I purchased a new 2018 Subaru Forester from Wheeling Subaru in early January after a couple of months of research and talking to Subaru owners all over the Ohio Valley. Of 13 local owners I spoke with, I received NO negative reports, they all loved their cars. One was on his third Subaru, having passed two others along to his kids when they went to college! I've been a "car guy" most of my life (I'm 67, raced Stock Cars, built Hot Rods, done auto restoration and had worked at two dealerships.) I can tell you, finding a car owner with no complaints is VERY unusual! Convinced that I was "onto something" with Subaru, I visited the local dealership at Wheeling next and was welcomed by salesman Mike Stanley. Not only did he answer my many questions (not all salespersons are as knowledgable), he allowed me to select a 2018 Forester at random right on the lot and then insisted I take a test drive. The drive (in the rain) consisted of everything from a treacherous back road and an Interstate highway. The Forester handled it all well, with surprisingly good power and grip. Back at the dealership, I was taken around to meet the various people there and shown where service and parts departments were. He supplied me with booklets and the Subaru website address to make sure I could continue my research. I returned twice in the next couple of weeks to ask questions, and show my disabled wife the Forester. Mike brought the Forester around to the customer parking area so that she wouldn't have to walk but a few steps from our SUV. I called in on a Tuesday to set the wheels of purchase in motion. Since I was arranging my own financing, we set things up so that I could pick up the new Forester on the following Monday. Unfortunately, this being a January with such bad weather, I had to move up the purchase because the weather forecast was for bad conditions on Monday. No problems with that! With less than 24 hours notice, Mike arranged for me to pick up the vehicle on Friday afternoon and I was off to learn about my new purchase. Due to the weather being so nasty, I spent much of the weekend absorbing the massive Owner's Manual. Obviously, Subaru expects these cars to last as they even have a service listing for over 100,000 miles! And a novice to driving and maintaining an automobile would have every question answered by it! I spent the next week driving and learning the vehicle. Mike even called and asked how I was doing with it. So far everything is going quite well, and I am starting to understand why people like these cars! Terry M Stone in Martins Ferry, OH. read more

Thank you.Wheeling Subaru.... I have always loved the VW Beetle. Now I own my very own brand new. 2018... Being the last year for the beetle I had to have one.... I was treated like family and will always return there.Everyone was respectful and courteous... No pressure just the help I needed. Thanks wood read more

My husband and I purchased a Subaru Crosstrek at Wheeling Subaru a few weeks ago. With the help of Tony we found the perfect fit for our needs! We had done some research on our own, but after the test drive with Tony....we were sold! Tony was very knowledgeable! We love our Crosstrek! Everyone at Wheeling Subaru was great! We also love the safety rating, as we are first time Grandparents! Thank you Tony and Wheeling Subaru! read more