Thank you Thomas Dickerson for everything we really appreciate everything. I recommend y'all to all…read moreof my family and friends . Thomas Dickerson you were an amazing person and we really appreciate you selling us our new vehicle. Your new customers, Amber L.Holland and Debra L. Holstein

From the owner: A premium car-buying experience where you feel great about your vehicle purchase is what you get…read morewhen you visit Norris-Northrup Dodge. We're proud to be your premier local auto dealership in Gallipolis, OH, where we operate on our core set of values of serving with excellence, being humble, giving respect, and operating with integrity. We're committed to helping you find your next new or used car, truck, or SUV that serves your unique needs at an affordable price. Delivering impeccable customer service is our priority with the goal being your ultimate satisfaction. We also offer auto service from experienced, knowledgeable mechanics and use original parts. Leasing options and convenient financing are also available. Visit us today.

This truly is as good as it gets. Overall very comfortable experience. Mike is very friendly,…read moreinformative, trustworthy, and patient. I will most definitely be a repeat customer and referring Tincher Auto to everyone I know.

From the owner: Retail sales of used cars, trucks, suv, and vans.read more

I just purchased my DREAM CAR from these guys. 2009 Corvette Z06! They shipped it to me down in DC,…read moreall the way from Ohio.. It literally arrived out front of my house. Two nice gentlemen hopped out, pulled it off of the trailer for me, and we did all the paperwork right there in front seat of the truck. It was a breeze. Jesse was my salesman and was super friendly and extremely helpful. The car came with a dirty cabin air filter. I let him know and a new one was on the way within a day. Highly recommend this place. **Don't hesitate to have the car shipped to you! So long as you run the CARFAX and know the car you're buying, there's no need to see it. They'll send you all the pictures and videos you can ask for.

Wow. I truly cannot believe how you spoke to me on the phone today, Tara in service…read more We originally brought the vehicle in for service in August when the AC stopped working. After taking the car home, we realized something still was not functioning properly and had to bring it back again. Your team addressed that issue at no cost, which we appreciated. Earlier this year we also had another appointment for additional service, including transmission work. Since the weather turned cold shortly after our September appointment, we had not needed to use the AC again until recently. When we did, we discovered it is not working again in the exact same way it was back in August. Because of that, the plan was for your team to take another look at the previous repair. Michelle had previously told us that a loaner vehicle would be available for larger appointments. Our intention was to drop the car off for the Friday appointment and leave it there until the work was completed. At the same time, we discussed replacing the cracked media console screen. I was told I would need to pay approximately $1,500-$2,000 in person on Friday so the replacement part could be ordered and shipped. This is not an inexpensive appointment, and none of the service we have had done at this dealership has been inexpensive. We are also traveling to Columbus on Saturday while family is visiting. I was completely fine leaving our vehicle for the service, but we would need a loaner in order to manage our plans and pick up my sister who is flying in from Portland. During our call you told me a loaner would not be available because the vehicle is technically drivable. I explained that we were planning to leave the car so the work could be completed. I also explained that we have family visiting from out of state. Instead of addressing the situation professionally, you mocked me and repeatedly insinuated that I was lying. My wife and I moved from Portland to Ohio in 2019, and until this year we had not seen our family since that move. My parents now live in Guam, and my sister lives in Washington. Our family does not all live in the same state, and when we see each other it usually involves long flights and careful planning. These visits are rare, and I was honestly appalled by the way you spoke to me and insinuated that I was being dishonest. To be spoken to that way as a paying customer is incredibly unprofessional. This interaction was completely unacceptable. Because of this experience, we will not be using this dealership for service going forward. I strongly recommend this interaction be reviewed internally, as no customer should be treated this way. There is no need to call me.

watch out for this place, very shady practices. Make sure you know your vehicle is in good repair,…read moreor they just might sell you one with major problems. BEWARE.

Very helpful and efficient!! Guaranteed approval and affordable!! The staff was friendly and…read morewelcoming and I would highly recommend going there if you're looking for a reasonably priced vehicle!!!

Wow!!! The team at Smith has been extraordinary! My daughter was in a serious accident (she's…read moreokay as is the other driver, thank God) and it totaled her truck. We reached out for help in finding a replacement. Tim was responsive and sent us a possible match within hours. It was PERFECT! Kelly helped us coordinate all the details, and we're 2 1/2 hours away. It's a bit challenging from a distance to ensure all is set before we pick up the truck on Saturday. I can't say enough about this team. They're honest, friendly, responsive, and provide a great buying experience. Highly recommend.

I stopped by the service department yesterday 7/13/2023 to inquire about a couple minor things that…read moreshould be covered under warranty on a 2022 traverse. I was told I bought a used car and the dealer I bought it from should have fixed the issues. The vehical has just over 34,000 miles on it it still under factory warranty and also has extended warranty. Beware taking your car here for factory warranty work especially if you bought it used.

Tried for 2 days to get in their shop to have 2 batteries replaced. Was told scheduling system was…read moredown. Called next day & was told same thing (Friday-Saturday). Nobody took my name & phone# to get back with me. Not good customer service Fairy guy!

Had car set up to buy next day. Asked if I should leave…read moredeposit and was told no. Sent over proof of insurance and license. Took off work so I could drive there the next day. Went and got cashiers check. Was called at 2pm saying everything was good. Got a text at 3pm saying "someone came in and bought the car." Sold it right out underneath me..... I found another car, I hope they find some integrity....