Tried for 2 days to get in their shop to have 2 batteries replaced. Was told scheduling system was down. Called next day & was told same thing (Friday-Saturday). Nobody took my name & phone# to get back with me. Not good customer service Fairy guy! read more

Had car set up to buy next day. Asked if I should leave deposit and was told no. Sent over proof of insurance and license. Took off work so I could drive there the next day. Went and got cashiers check. Was called at 2pm saying everything was good. Got a text at 3pm saying "someone came in and bought the car." Sold it right out underneath me..... I found another car, I hope they find some integrity.... read more

Very Poor Customer service tried to buy a new truck that they showed on website in stock but salesman said it has not been delivered yet so i talked with sales manager he was very rood and said the same thing so i ask if he could find this truck 2025 Sierra AT4 at another dealership he changed his tone and sent my call to another person inside the dealership and of of sudden they found this truck on there lot. if you don't know what you have available in stock on your lot don't advertise that you do Wake Up Buy from a Respectful Dealership That Respects Your Service And don't let this Dealership Low Ball Your Trade No wonder they have only 2 stars. read more

Had vehicle towed to them was told next day it would be looked at called several days in a row poor communication it got looked at a week later . Was a defective starter diag was supposed to be 129 labor rate is 159 per hr 1.4 hours labor to replace starter per labor manual was 840.00 for a carquest rebuilt starter and labor when I picked it up . I am a gm cert tech retired . I hoped I would get good service. We'll you be the judge . Ps the carquest starter was 317.00 . So you tell me doesn't addup to nothing but bend over read more

Absolutely the best service Sebatisn the gm Was great to deal with highly recommended easy place to shop . Vito read more

Don't waste your time. I've had two bad experiences here. They low ball you on your trade. My experience was $2500 below trade in value. I could write a long story here, but long story short... stay away and spend your money at a place that is trustworthy. I went to Hugh White in Athens and had a great experience. read more

15-20 min wait on the line for sales to hear voicemail... Customer service of sales sucks...

BUYER BEWARE! THEY JUST DON'T CARE WOULDN'T RECOMMEND TRAVELING 5 MINUTES TO CONDUCT BUSINESS, LET ALONE 5 HOURS I could write a short novel on the several terrible business decisions made by the high and mighty Chase, but have wasted enough time and money on this place, I'd rather just forget it all together. Bottom line is, they lie and they think 1 hour of their time is more important than 10 hours of your time. Apparently the coronavirus stimulus checks lined the pockets of this place and selling vehicles isn't necessary for them anymore. Will, keep your head up buddy! You're a good salesman and deserve to work for a place of professionalism. As a salesman myself, I'm sure you're nearly as frustrated with your clown of a boss, almost as much as me! TAKE YOUR MONEY AND TIME ELSEWHERE read more

You get what you pay for, be aware of the service you will get after the purchase. After commenting that if the staff isn't capable of handling a concern appropriately that maybe it was time to get a more capable staff I was blocked. The owner (assumption based on name alone) is complaining about not wanting to go in on her day off while the vehicle owner has been without their vehicle for multiple weeks with no ETA on return. read more

I had my car "fixed" at Mark Porter Ford. I made it 5 miles before I had to call the tow truck to come pick us up. I took if for low coolant to begin with. This was how much coolant I had after 5 miles. When it is in park the car will rev up to high rpms. read more

Mark Porter Chevrolet GMC - Car Dealers Near Me - Pomeroy, Ohio

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I would 100% recommend McClinton Chevrolet in Parkersburg OVER this scam artist of a dealership. I had two separate terrible experiences with Mark Porter Chevrolet. My husband and I went to test drive five vehicles we found online on Black Friday with the intention of purchasing one, we even brought the title to my trade-in to take it home same day. The salesman Jeff was emotionally detached and borderline rude. I had already had a quote from McClinton on the value of my trade-in to purchase a new vehicle there. After test driving two new SUVs the Sales Manager Mike Rogers proceeded to tell me that my vehicle was worth nothing to him so I should keep it but they offer the best prices on vehicles so it would still be beneficial to buy there. He began to attempt math on a sheet of paper to show me, his math was completely off and his statements false, I told him he needed to learn to use a calculator and stop attempting to patronize me. I was appalled that they wouldn't even attempt to match a trade from another dealership. I told them at that time that they would be loosing a second sale if we left because my husband was also looking to trade in his Diesel Truck. Their claims of being the best deal are completely unjustified. I left there and went to McClinton who upped the offer of Mark Porter on the MSRP and gave me $2500 for my trade in that Mark Porter said was worth nothing, thus purchased a 2018 Equinox same day. I purchased a Truck from McClinton last year and also had a great experience with the staff, the salesman there was fantastic and the customer service Devine. My second terrible experience was today when I went back to Mark Porter based on a truck my husband found online with a Guaranteed Dealer Price. Went in to purchase the truck, they asked if I had a trade in and I said not at this time. Sales Manager, Ron Esinaugle, told me this truck required a trade for the guaranteed price a year 99 or newer, I told him if that was the case and we needed to we could trade in our 99 Chevy S10. He then proceeded to tell me the price online was a mistake and they would not be honoring it. I asked to speak to the owner because that was false advertising and I drove an hour to purchase a vehicle based on the advertised price. He stated that would not be happening because he was one step away from the owner and his good friend and he was in charge. I told him I am sure that Mark Porter would be happy to hear that Ron thinks he is the end all be all of the business, obviously he doesn't care about the integrity of the business the way a business owner would (being a business owner myself I would know). I think its highly unethical and unprofessional to be hostile and rude to a client and raise your voice because you made a mistake you won't own up to. I also think when someone asks to speak to a superior in the business, it's unprofessional to sit on a high horse about it especially when the customer is being respectful. I also think that when you advertise something on a website you own and operate, mistake or not you should honor it. Their mistake was not my fault but became my problem. Don't trust their advertisements or claims, they attempt to draw you in by claiming to have the best deals and accept trade-ins. Both statements are false, but for some reason people still purchase vehicles there, your confusion in the matter cannot be more than my own. I wouldn't want to by from a dealership that preys on clients, lies and cheats. read more

I always arrive on time and my auto is taken back and taken care of in a timely manner. The waiting area is very nice and accommodating. I am always treated with respect and they are always very nice at the service department. read more

I Kelley Blue Book an old car I had. I also spoke to a woman for over 2 months periodically and at no point in time did she ever mention that they don't buy broke down cars. I Paid a tow truck to take the car up there after the Woman I had been talking to said to bring it up and salesman would make an offer. Once I got there I spoke to the sales manager and he was very rude and told me flat out that they don't buy broke down cars. Never once while I was speaking to the woman over the phone and through emails did she mentioned this. the sales manager said that She should have told me about this and never once did he apologize for any good inconvenience or money I had to spend to get the car to them. Even though I was honest from the start and told them that the transmission was out they still said bring it in. I guess moral of the story is even if Kelly blue book says that they want to buy it and they call your house and tell you they wanna make an offer on it don't believe it. read more

BUYERS BEWARE - DO NOT BUY ESPECIALLY OUT OF STATE! TERRIBLE CUSTOMER SERVICE. From the beginning this business' salesman and manager (Chase, calling you out bro) lacked professionalism and interest in helping us purchase a vehicle off their lot. After being told they would stay an hour late after closing, my husband and friend took off in the afternoon from Michigan to Ohio (not just around the corner) to retrieve what could've been our new vehicle. NOPE. Changing their dopey minds, they said they were no longer staying late to make the transaction happen. Um... okayyyy... EXCEPT FOR THE FACT THEY WERE ALREADY 4 HOURS INTO THE DRIVE AND WERE 2 HOURS AWAY! THAT. IS. NOT. OKAY. You took away now over 8 HOURS (to and from) of our day just driving! How dare you! Offering a measly buck towards a hotel to stay overnight and make the transaction the next morning? No thanks. We have lives too, we are trying to make this quick and easy for you! We have the money, insurance and everything up to par to make it oh so simple for you guys. Oh, now you'll try to sweeten the deal and say you'll come in 3 hours early before opening instead? What part of not staying late for 1 hour versus coming in 3 hours earlier makes sense?! I'll tell you. IT DOESN'T! Y'all are ridiculous and I find it CRAP that I'm even writing this review, but the people must know what it is like to be treated by you. As someone who has been in the customer service industry for 18 years and the fact that my husband is also a salesman... we kind of know what it takes to understand, care and take extra time and steps to create an overall amazing experience for guests. A "sale" isn't just a sale, it can mean more than you know. And when it doesn't go well, you bet their ass they'll be sharing about it. Here's to hoping someday you'll find out what I'm talking about. read more

Stacy was outstanding; very helpful and accommodating. I flew in from out of state and she arranged to have me picked up at the airport and had everything arranged for a great transaction. I Highly recommend read more

I was a walk-in customer as my 'change oil soon' light had come on the day before and I was far from home. I was accommodated in a very timely manner, by smiling employees. My in-cabin air filter was replaced also - I know it was never done (who know I had such a thing) ... it was black. My 2014 Malibu has over 100,000 miler on her and I always get my oil changed at Chevy dealers, mostly local...and have never been asked. Thank you Mark Porter Chevy !! read more

Went in with cash to buy car, they said come in at 11..........they show up at 1145, said he wanted to stay home and play with son, no other salesman would give me the time of day, because commission already went to other guy. Then went to some flunky trying to sell extended warranty, and as soon as I said no, his expression changed, he started slamming things around on his desk and you could clearly see that he was not happy because I didn't want to purchase warranty. All I wanted to do ,was pay cash and drive a new car home. I don't know how these people stay in business with customer service like that. read more

We had a great experience. I never felt like I was being pressured into anything with Scott, he was wonderful. He told us to call him when we need to use any of our extended warranty services, we feel taken care of even after the sale is done! Thanks guys. read more

The truck that I was looking for was not on your lot your sales team went above and beyond to find the truck that I was looking for . I couldn't ask for a better experience . read more