Advantage Toyota has been good to us in the past. They have been easy to deal with on service, and…read moreare always friendly, courteous and professional. We just bought a new car from them, and are happy with the way that we were treated. There was no high pressure from the salesman at all. He was very accommodating, worked hard to give us a deal to our satisfaction, and was personable and friendly. The waiting area is clean and comfortable. The restrooms were clean and bright. Every staff member that we encountered was pleasant. The service staff that we have dealt with in the past have always been friendly, pleasant and professional. I recommend Advantage for both service and sales when it comes to your Toyota vehicles.

My parents visited this Toyota dealership to purchase a new Camry for my mother only for the…read moredealership to refuse to sell them a car because they wanted to pay in full with a cashier's check rather than finance. So basically, don't try to purchase a vehicle here unless you intend to finance it. They refuse to make a cash sale.

Told salesperson that we were "only looking, a purchase eventual - NOT THAT DAY!" `But I can…read moreget ....', We left with a car we can not affoŕd!!! Please LISTEN to clients, QUIT BEING PUSHŸ!!!!!

He says "YES" but be aware they may take advantage of you!!!…read moreWent in ultimately on 4/29/22 dropped car off that morning around 11am (yea we had a problem previously about getting an appointment for Service that they'd had technicians out and no open slots couldn't even make appointment online that they'd turned off those options for customers but salesman came back to phone to tell us to bring car in and they'd get it took care of) to have oil changed on 2022 Chevy Spark which we'd gotten done (received call around 2pm to come pick up Spark got back to Dealer around 215p) and there was some issues paying we'd previously purchased the full package of extended warranties through the dealership and shouldn't have had to pay for Services but salesman quickly helped us get that taken care of (took 3-5 days to get my money back) but while there we wanted to see what we could do to get partners name off the Spark and our previous salesman said we could trade in the Spark on something else and he'd do everything he could to get us around what we we're paying for the Spark $338 monthly that the value of the Spark was probably going to be more because values of cars was strange right now and so we test drove Chevrolet Trax SUV, I really fell in love with TRAX SUV and we proceeded in trading in the Spark (something I reflect back on is salesman saying the Trax was the same price of Spark 22,000 and payment would be about the same) as the processes proceeded he filled in my information there at his desk and went back and forth several times to the Station in the middle assume where they run information to determine which banks will take or give me a loan he came back to the desk at one point to tell us the value of the Trax SUV was 27,000ish dollars which threw us because we initially understood $22,000, but we proceeded still saying that to get our payments around $338 which again was what we were paying for the Spark, he'd come back to desk a few more times and nothing seemed to be where we wanted the financials to fall, the last value I understood and said I would pay was $400 monthly and he went back to center area and came pack with $498 (which isn't what I asked for in any of all the time we were there) but decided to go ahead with that thinking it was for the value of the car $27,000ish; then proceeded into office with Finance lady and signing of contracts and through that whole process was not at any point told there would be additional fees (she seemed to be preoccupied with stuff going on at home with her cat getting loose) again I understood $498 a month for the value of car at $27,000ish dollars and that's what I signed contracts understanding as well until papers came in the mail for interest rate of 10.29 which I wasn't made aware of (at all threw the whole process) with additional fees (finance charges) for $10,000 and it was at this Point I realized I was taken advantage of; I wouldn't have proceeded with trade in had I known their would be $10,000 tacked on...(it felt like we were there I know for at-least 3-4 hours and that in itself was ridiculous as well) They don't call back... So I received a response to my review a week after writing it on the Google reviews site but, the response seemed to be very automated looking like it didn't have much feeling or concern in the message at all; they supposedly wanted to correct this situation but I have called 3-4 different times and each time left messages and to this day not received a callback. The first time I called and asked who I needed to talk to about a review I had written, the response stated "feel free to contact us at your earliest convenience" no one I seemed to talk to knew who I needed to talk to. Another time I had been told they were going to give my message to a sales manager and received no call back then one day I called on a Wednesday and asked for the Lot Manager and been told they took my message for the Manager who'd been off that day and still to this day not gotten a callback. Honestly if were to speak with them I don't know that they'd do anything to help me and fix the previous incident.

My wife and I went to the dealership yesterday to shop for a vehicle for our son. We went back…read moretoday with our son to look at a Crosstrek Hybrid, and he liked it. We went to another dealership to look at and test-drive a Ford Bronco Sport, then went back to this dealership for my wife to test-drive the Crosstrek. The salesman asked my wife for her driver's license, which she provided (as she did at the Ford dealership). The salesman then asked for a copy of our insurance, and she produced our USAA insurance information on my cellphone, but the salesman said he needed a physical copy. When my wife noted that the Ford dealership permitted her to test-drive a vehicle by presenting only her license, the salesman abruptly and rudely told my wife, "We don't want your business," and, at that point, we left the dealership, never to return. If someone at this dealership will treat a customer so rudely over something so insignificant, it isn't a dealership with which we care to do business.

I purchased a new Subaru Outback from this dealership in 2022. The sales process was stress free,…read moreno pressure from the salesman. The staff is knowledgeable and accommodating. The service department is great and seem to care if you are satisfied with the service they have performed. I highly recommend River Cities Subaru!!

I Brought my 2019 vw Passat there and told them I was having problems with it they hooked it up to…read morethe computer and told my husband it was a part he already fixed well they said it was after market parts and it wasn't. So they changed the same thing we already did than they called back and said whoops that wasn't it so that costed us $ 900 and something than they hooked it back up to the computer now they said it's something else for 4,000 dollars do you want that done we said no but after almost $2,000 are car was not fixed

If you want a Lemon Car where the digital dashboard and infotainment system completely blacks out…read morewhile you drive you've come to the right place! If you want the voice command to randomly come on by itself and transmission, blindspot and backup system errors on your car appear you've hit the jackpot! If you want to be sold a car with known damage not being disclosed to you, Moses is your place! And if you want a service department and corporation to "recognize there is a problem but don't know how to fix it" then look no further than Moses and Honda! I purchased my car in August of 2021 with 8 miles to its name. I noticed dents in the side passenger door when I took the vehicle home. When I called, Moses said the dents must have happened when I was driving it home.Then I received a call three weeks later. Moses knew about three dents in the car but sold it to me anyway as evident in them ordering parts to fix it prior to me purchasing it. I tried to schedule multiple appointments to get it fixed but the "dent person isn't there that day". They said I must come in "immediately" or they wouldn't cover it. After a one star review on Google about the situation they fixed the car. I thought the nightmare was over, but it was just getting started. Since then my car has had a transmission failure error, blind spot system failure error and backup system failure error. The dashboard (including speedometer) and entertainment system blacks out and the sound will go off for 20-30 seconds and come back on. The voice command will come on multiple times by itself, stay on for 10-30 seconds at a time and then turn off. The dashboard flickers. The AC will turn on and off by itself, usually correlated with when voice command is acting up. The cars screens will load for well over one minute before ever displaying any information. The response I received for these issues? Don't use your phone with the car and don't use Apple Play. I quote from a letter they sent: "The issue only happens when a phone is connected...American Honda makes no representations or guarantees to the functionality of 3rd party apps with Honda's products."

Worst experience Ive had with any business. This place is a money trap. I was sold a used car here…read moreand assured they sell good quality cars. When my car started having problems a few months after purchasing I went in to get some answers and some help. They offered no realistic options other than trading for another problem and took no accountability. When I wasn't satisfied with what they were offering they just Say sorry about your luck. I've done nothing to these people but help them and now I'm being ignored. Makes me sick to see this sprawling business in the middle of my city. I've seen many other bad reviews like mine. I don't know how they are allowed to operate.

Went online and was looking at vehicles really just for fun not in buying mode right now just…read morelooking . Again came across Nourse on a vehicle that I clicked on and just looking at the pictures. I never contacted them in any way. Again the same as a few years ago I get an email saying they could not help me sorry. Help me I never asked for help. I never applied for a vehicle loan. All I did was look. LOOK only. My credit is still in high 800's and if I wanted a vehicle I would get one but this company has done this to me personally 2 times and several years apart. I do not understand why or how or if this is their way to get you to contact them and then they charm their way into you coming in. I don't know. Im not amused.

My husband and I have purchased several vehicles from Goldy's (used and new). We have always…read moreexperienced excellent customer service. On 09/07/24 my Yukan Denali broke down at Wendy's on Hal Greer across from Goldy's. My husband called the service manager Jeff on his day off to see if it was safe to jump the car. Jeff was at a ballgame but answered the call & offered to send someone to help. My husband called instead as to not disturb Jeff any more and reached out to Dustin (sales manager at Mitsubishi). Dustin immediately came down to check on me, checked a few things on the car and then drove me back up on the hill to his office. I called for a tow and he gave me a loaner to drive until they could get my Yukan repaired. He even transferred my belongings from the Yukan to the Jeep. Later he called to see if I made it home okay and wanted to know if I was happy with the Jeep. When I told him the seats hurt my back, he said he was off on Monday but would have me something else to drive on Monday that I could pick up. Turned out to be just the battery (original from 2018) they replaced it and I picked it up. Jeff and Dustin were outstanding and made sure of my safety. We will continue to purchase cars from this dealership. Thank you

I brought my 2022 Jeep Wrangler Willys Sport to Goldy Chrysler Dodge Jeep Ram for Recall 21D. After…read morethe recall inspection, I was told everything checked out and was handed my keys. I drove about 10 feet before my Jeep shut down inside the dealership garage with multiple warning lights. The dealership kept my vehicle for six days. Initially, I was told I needed an auxiliary battery before they could continue diagnosing the issue. After some pushback from me not being happy about having to spend nearly $600 on a new auxiliary battery they later covered the battery and labor under warranty. They eventually diagnosed a blown fuse, which cost me over $200 to replace. My frustration isn't just the repair bill--it's that my Jeep arrived at the dealership running normally and became disabled immediately after the recall inspection, yet I never received a clear explanation for why that happened. I also wasn't provided a loaner vehicle while my Jeep was out of service for nearly a week. This wasn't my first concerning experience here. Last year, this dealership replaced part of my Jeep's electrical system and told me everything was fine. Less than a week later, my Jeep shut down while I was driving on the highway several states away. An independent shop ultimately replaced both batteries to resolve that issue. I appreciate that the dealership continued diagnosing my Jeep rather than immediately sending me home, and they did cover the auxiliary battery under warranty. However, based on my experiences, the communication, confidence in the repairs, and overall customer experience have left me disappointed.

My husband and I bought a Cadillac XT4 in Ohio. We had looked at Moses but they didn't have one…read more This is our 3rd Cadillac and the other 2 were from Moses. We have also bought others cars there and it's always been a good experience. Thank you Katrina. We took our new car there in March to ask about some of the features. When my husband went inside the salesman AARON was sitting in his office with the light out. I guess that should have been an indication he didn't want to be bothered. When my husband told him why we were there the first words out of his mouth was "did you buy it here?" My husband told him it is a certified pre owned so we could take it to any Cadillac dealer. This man was rude and had a terrible attitude. All I needed was a little help but I certainly didn't get it. He was so rude to me and he seemed like he was mad about something. I told him he was being rude. His reply was that I was there asking for his help and I called him a jerk. It went from bad to worse. I told him I was going to call the manager and Cadillac, he said to call whoever I wanted. He also told us not to step in his door again and called my husband a nasty vulgar name as he walked away. I've never been treated like that before. AARON is a rude angry man. If he tries to help you I would suggest you walk away. I was excited to get help with a couple of thing on my new car but I left with no help and angry. I have complained to management and to my knowledge nothing was done about this. Beware of this salesman.

I had the absolute worse experience purchasing a vehicle from this place. I dealt with Jason B…read morethe whole time and he was not helpful at all. As the usual salesman is, he was looking out for himself than anyone else and once the deal was made he was very hands off and didn't care very much. During the test drive, I noticed that it wasn't too smooth stopping. The sales person indicated that it hadn't been driven in a while and that's common. I was skeptical, but I believed him. After purchasing the vehicle, I noticed that the truck shook vigorously at when stopping at increased speeds. I emailed the salesperson and he said to bring it in so they can look at it. After I brought it in, I was asked if I had been riding the truck hard because the brakes and rotors were shot. WHAT!? I've had the truck for less than a week and I'm asked if I personally did this?? I was outraged. Jason indicated that they would take care of me. During my wait, the tech came in and told me he took a test drive and was curious how the rotors were bad because he just had turned them. SO, the dealership KNEW that the brakes and rotors were bad from the beginning and didn't want to tell me. After all was said and done, they would not cover the cost of the brakes and rotors even though it was their fault. This dealership and the sales people/management that work their are dirty and I do not suggest having service or purchasing a car from there.

My Pontiac Vibe was dying going up the hills on I-77 on trip through the area. Dave diagnosed a…read moreclogged catalytic converter via tapping a hole and measuring flow & code reader. I left the car at this shop and rented a car to continue my trip. Dave put on a new catalytic converter & O2 sensor on my Vibe the next day while I continued my trip in a rented vehicle. The trip ended up getting extended, so he stored my car inside (no added charge) and it was ready when I returned, with all emission codes fixed, and at about half cost of a GM dealer. Correct diagnosis & good job. Engine power restored in my old car. Thanks!

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