Optometrist was not very friendly felt like my eye exam was rushed and not very thorough. I went out to order glasses and the staff were all very friendly and helpful. When my glasses came in. I could not see out of them at all. It was very blurry they rescheduled me for another eye exam and the doctor was very put out .Then she came back with the same prescription. She said my only other option was surgery. So I went and got a different eye exam without letting that doctor know about my bad experience his prescription was different and when I ordered new glasses and picked them up, I was able to see great ,a lot better than my old prescription. would never return to or recommend this Optometrist. read more

I paid $500+ for two sets of glasses and I can only use one. This was my first time needing glasses and the doc kept saying how my prescription was "so light". My vision has been 20/15 my whole life and is now 20/30, a very significant difference for me. She said it so many times that I wondered if I was wrong to want glasses. We discussed that my prescription need was a bifocal due to a stigmatism I did not know I had. I was concerned about having to look down to read, so I opted to try two different pairs, one for reading, one for distance. I asked if I could change my mind later if it wasn't working out, she said absolutely. The person helping me try on glasses after my appointment said the same, more than once ***but they did not tell me I only had 30 days***. So now my pupils are dilated and it's hard to see what I am trying on, which left me wondering why I was not offered to try on frames BEFORE the exam since I was clear I was there for my first pair of glasses?? (Always state that you want to try on frames first!! Live and learn.) My insurance only covers glasses if I buy the same day as the exam, so I had no choice. Again, live and learn. The process of getting pricing on the frames, which is nowhere to be found, was ridiculous. I sat there as she typed I don't know what, for way too long, before I am told that the two frames I chose were more than $200 each, after my insurance!! I asked where the cheaper frames were, they said they didn't know, that they had to look up pricing one at a time! By then it had been so long I did not have time to choose other frames or patience for another 20 minutes to get a price on each frame, so I just paid it. I called later to say the distance ones were making me dizzy. They redid the exam, redid the glasses, same problem. By the way; the doc was NOT patient during the second exam and I felt awful, but could not throw away $500+ dollars I had spent. I apologized several times, she was not gracious. Roughly 45 days later I say; let's try the progressive lenses since the distance ones are still making me dizzy. They said no, I had to notify them within 30 days. I stated I was not told that. I asked them to talk to the manager. Manager said no. Now I have decent reading glasses and very pretty distance glasses that I cannot wear. I just went to Empire Vision and had a lovely experience where they tested my eyes and lenses and said the prescription was too strong. I just spent $200 for replacement lenses so my pretty frames don't go to waste. I will go back there for new frames when my insurance will cover another pair which is next year. I noticed the prices on their shelves are clearly marked, which was a huge relief. I will never go to Whelpley Paul again and I would advise against anyone else going there. These were multiple preventable problems. One more thing; the first pair I picked up were wrong and did not have transition lens treatment. They made sure the second pair was treated, but it wasn't nearly dark enough, so I couldn't wear them for driving even if I got past the dizziness, which I never did. I waited a full year for my insurance to cover a new exam so I could get a new prescription and pay even more money to be able to use the lenses I bought last year. Such a shame. read more

Stopped in to do some business. Staff was attentive. Pretty clean and no complaints. I will stop back when I need their services again. Loads of parking. No issues. EV chargers in lot. read more

Whelpley And Paul - Eye care. - Optometrists Near Me - Fairport, New York

I had such a great experience here. Dr. Clarke is incredibly knowledgable, patient, and kind. I really enjoyed working with her and feel like I'm in great hands under her care. Patricia was also very helpful and friendly, assisting me with my new pair of glasses. Really grateful for the wonderful care! read more

I went to Whelpley & Paul for the first time after getting my glasses at my eye doctor's office. The people there are very nice and helpful. However, when I went to pick up my new glasses they were handed to me without any effort being made to make sure they fit. (When I got my previous glasses at my eye doctor's office, the optician there took time to be sure the fit was right; we are not all the same.) I said the glasses felt loose and she adjusted the side pieces in some other part of the store, not in front of me. After I left, I realized how loose they really were - they almost fell off my face when I bent over. So I had to go back to the store and get them adjusted. She did it gladly, but this should have happened the first time. I should not have had to go back again, especially during my work day. read more