I've lived in Oak Harbor for almost 40 years and Wendy at Floors Plus is the first person, at any…read morebusiness in town, that took the time to listen to my project needs and initiative to request my name and phone number so she could follow up on my progress as she promised to do. I give her and Floors Plus 5-stars!!!!!

I have worked with this company for over 25 years on well over 400 projects. The owners and staff…read moreare kind, profession service oriented people. The process of discovery, planning, costing, scheduling and finally installation are always executed in great detail. The stores are loaded with great samples and if you desire something A product that isn't on hand they will procure it and ship it to you if needed. Lastly, with as many projects as I have worked on there will be a small percentage of warranty work. This typically is a manufacturing defect or some other issue that mars the beauty of the work. There has never been a hesitation to make it right in the few instances this has happened. Overall you will be kicking yourself if you go to one of the other stores or the big box store in town and not Floors Plus. Highly recommend!

We contracted with Jason on Feb 13, 2024 for polyaspartic coating on our garage floor. He gave us a…read morebid of $4,200 + tax. He told us he needed a 50% deposit immediately so he could order materials, so we paid him $2,800 via Venmo on 2/13/24. We offered a 7 day span to have the service done, and he scheduled to come out to do the work on 2/22/24. Since this is our vacation home, it required a special trip out of state via air travel for this service with Jason and another contractor to be completed. On 2/21/24, the night before the appointment, I attempted to confirm with Jason for the next day. He texted to say he was sick and wasn't coming (I doubt he was planning on letting me know since I had not heard from him until I reached out). I offered to extend my trip by three days so that he could get the work done. He told me he was "booked up" and couldn't do it, so he rescheduled us for 4/12/24 with a promise that he'd be there. I confirmed this appt on 3/25/24 and 4/5/24 via text to make sure we were on the same page. On 4/11/24 (the day before our appointment) I tried to confirm our appointment for the next day with Jason. I received no response to the three texts I sent throughout the day. Jason finally texted at 5pm on 4/12/24 (the day he was scheduled to do the work) to tell me he was sick again and that his phone was off. By this point, I was fed up with his lack of professionalism and started researching his reviews, only to find several complaints of the same nature (not showing up to do the work, lying to customers, taking deposits but not actually completing the work), and other customers saying the work he did do was of very poor quality. In addition, I found records of a violent criminal history and no longer felt safe having him at our home under any circumstances. I told Jason that we were done trying to work with him and needed our deposit back. He tried to get me to take the materials he "purchased for our job", but I told him no since I have no way of completing the floor process myself. He told us he would still come out to do the job and blamed me for having a "limited timeframe", instead of taking responsibility for his no shows (twice). I declined his offer based upon his lack of professionalism and negative reviews. On 4/20/24, he agreed to refund us by 4/27/24, but that hasn't happened as of today's date. He now says he doesn't have the money and it will take longer to get it to us, so basically he's a thief. I don't believe him and fear he will continue to give us the run around, so I'll likely have to contact an attorney. Already filed a complaint with the BBB. DO NOT USE THIS GUY FOR ANYTHING AND NEVER GIVE HIM A DEPOSIT.

Update you never mentioned it needing a carpenter until it had broken 3 times. Maybe if you…read moreactually came to job site and looked at it, we would of known sooner but when you just send random workers who had already messed job up. Never sent Josh back who was supposed to be job leader I guess. No just random workers who just say we will add more glue that will do it. Then employee comes back 3 days later asking if I paid you because he has never been paid. Told him that is not my issue. Who knows if he ever got paid. P.S. everyone currently talking to another of his so called customers shockingly she is having nothing but issues with him also.like I said avoid him at all costs. Like previous review stated guy will show for initial meeting then always has an excuse, truck broke, I am sick, I am stuck on another Job. Don't know about truck, worker here said he isn't sick he left town with family, workers laughed and said he doesn't have another job right now. The crew here all introduced themselves to each other upon arriving which was strange since I was told he used a crew he has had for a while. One guy installed kitchen floor then scratched it all up dragging appliances over it.. As other person says why did you do that we have device to move appliances without scratching. They had to redo whole kitchen never got an apology from owner hell he probably never new since he only showed up to pick up payments.

Terrible! do Not do business with this company. They did not complete work agreed upon, they work…read morewith unskilled day laborers, and left my home filthy. Dustin will try to scam you! BEWARE!!!

Excellent quality for our new kitchen cabinets. Extremely knowledgeable and helpful, great price…read moreand professional installation. Could not be happier!

We were looking to have skirt boards added to the stairs in our house, and got a quick and detailed…read moreestimate quote here on Yelp. They were able to come out to West Seattle (not something a lot of folks on the North side would do - so thank you!) and get the job done quickly just a few days later. The only reason this isn't 5 stars is due to the tardiness of the gentleman who did the job. We had to follow up with the owner when no one came during the window we had someone at the house. Once he arrived, it got done though, and he even came back out to follow up on the job.

We wanted to change the floors of the 2-bed condo we just bought, a colleague referred us here, and…read morewe are so happy she did. From sales to management to installation -- everyone was fantastic. They had a great selection, and Andrey was awesome and a huge help in deciding what product to use. He is very knowledgeable, listens well to what you want and need, and gives great advice. Flooring is complicated and a scary project for a new homeowner. Plus, as many condo owners will tell you, getting things like this straightened with the building and all the codes can be crazy. I think we had an even crazier time than usual figuring our floors - our unit is weird, and our building management was not communicating well - but Andrey got us through it patiently and cheerfully, like a total champ. Will's Flooring was our ROCK during the whole process. Once it got to installation, Andrey and Oleg did a great job and were really nice! They installed our chosen LVP and new baseboard in only 2 days, and it looks FLAWLESS! The unit has several strange, tight corners they had to work around but they did it, it all looks perfect. Exactly what we had hoped for. Our new home looks amazing. We could not be happier. Thanks, Will's Flooring.

I would give James more stars, if I could. This review is long overdue, as he put in a beautiful…read moretile floor in our home well over a year ago and we are still delighted with it! He walked me through the whole process, start to finish. His cuts around corners were absolutely a thing of beauty! He was kind, professional and humorous. Clean, precise - and he actually SANG sweetly to himself while he worked! I've had other repairmen who would cuss and throw tools in my home. Not this guy! He was a pleasure to work with and I would recommend his flooring services to anyone!!! Thank you, Penn Cove Flooring!

From the owner: Flooring, Tile and hardwood flooring contractor.read more

Just as promised, 5 star flooring indeed. I was on a time crunch and Jose was not only very helpful…read moreand personable, he made sure to help meet my deadlines. He was knowledgeable about the types of carpet and knew which would be best for my home to suit my needs now and in the future. We did have a competing bid from another local company who also had more inventory to choose from in-house but ultimately we chose Andy's 5 Star Flooring because of Jose. The crew that came to install worked so fast. They were all very polite and made sure to keep in touch as far as arrival time in the morning. We are very pleased with the finished product and look forward to hiring Jose, Francisco and his crew again in future projects.

We had a fantastic experience with Jose and 5 Star Flooring. Jose worked with us from the estimate,…read morewhere he helped us determine the best and most cost-effective solution to our needs, through flooring selection (twice!), installation and beyond. He was responsive, helpful and patient at every step. We were on an exceptionally tight timeline to get the new flooring installed before moving into our new house and Jose made it happen. The floor looks beautiful, even better than I had imagined. I'm finally getting around to writing this review about a month and a half after the work was completed, and I just got off the phone with Jose a few minutes ago. We thought a shut off valve had been covered by the flooring, but it turned out the installer had done skilled craftmanship to cover the valve while still leaving easy access to it. More kudos to Jose and 5 Star Flooring! I can't recommend them enough.

I am updating my review. Now that we have lived on the floors for about a year, it has become very…read moreapparent that the floors were not leveled well. The LVP is lifting in areas because there are uneven surfaces. The LVP has lifted so much, that the boards are sharp where they have popped. I contacted Modern Flooring Services and they informed me that my warranty expired in February (2 months back) and that they won't be able to help me. This isn't a warranty issue, this is an installation issue. Don't use this company as they won't make good on their mistakes. They did offer to provide an estimate to repair the work, however. UMMM. No thank you.

This company is great for all your flooring needs. Our installer Fabian is very professional and…read moreis easy to work with. When they are done a truck shows up and hauls everything away. They finished it up in two days. Worth the five stars.