Great customer service and friendly staff. Went in looking for a ring, they assisted me at looking at a few that I had looked at online, I walked out with the perfect ring! Not only that I took a piece of jewelry to have changed up. They made me a beautiful pair of earrings and a solitaire. Great quality and attention to detail. So much so they are working on another piece for me. read more

Whidby Jewelers - New ring ! - Jewelry Near Me - Madison, Georgia

Whidby Jewelers is amazing. Although I don't purchase a lot of jewelry, I love shopping here. The staff is always helpful but not pushy. If they don't have what you want in the store, they are happy to order it for you. When I had a bracelet that didn't fit, they resized it and shipped another one to me. I wouldn't shop anywhere else. read more

I think that while Bed may be an active Chamber of Commerce member and supports the community, if you want good service, good value and fairness, another jeweler would be a better choice. It would not matter if you had spent $10,000 in the store last week, need a safety chain on your gold bracelet? $100. Greensboro Jewelers $15. Need a ring guard? Whidby's $25, Any other reputable jeweler - $5 Need a battery & bought the watch at Whidby's ? $10 Didn't buy the watch at Greensboro Jewelers? FREE Greensboro Jewelers does everything Whitby's does without nickel & diming you to death & does it with a smile, they also have Pandora. However, If you want a large selection of unique jewelry you won't find anywhere else, go to Aurum Studios behind Publix. read more

Well it's time to get a new battery for my watch which my husband purchased a couple of years ago for $800 at Whidby Jewelers. When the watch was purchased, Ben Whidby said that they would replace the battery free for life! When I went in to get my free for life battery, I was told that the watch had to have the name Whidby on it and it didn't matter that I bought the watch at their store, I would have to pay for the battery install. Now I have purchased items other than watches at Whitby's store and I have purchased items, but not watches, at Greensboro Jewelers and Greensboro Jewelers understands customer service. Like the baker giving 13 rolls when you buy a dozen, Greensboro Jewelers does not nickel and dime you like Whidbys does. They don't charge for battery replacement or to adjust the links on a watch. What a concept! I will never go to Whitby's again. read more

I've used Whidby's since I moved to Madison in 2010. I know Ben personally. He's a great guy, his staff is fabulous and they've got a super selection for a small town jeweler. They are a full service store. Why some reviewers complain about price is beyond me; maybe they don't live in the real world of commerce. Whidby contributes to local events and causes. They SHOW UP. I'm happy to support an integral part of my beautiful town of Madison! read more

Before walking through the doors of Whidby Jewelers in June of this year, we had not heard of the store. But we were immediately impressed with the personal service -- Ben ordered several rings in my size and we returned a few days later to try them on and make a selection. Beautiful! A few weeks after our purchase, we got an email about a great sale at Whidby's and we returned to look for a necklace/earring combination. This time Belinda assisted us from start to finish and her helpfulness and attention to detail were exceptional. Whidby's staff offers that 'personal touch' that is so often missing today. Although Whidby's is an hour's drive from our hometown, we now think of it as "our" jewelry store and we look forward to conducting more business there in the future. read more

This uptight store is the worst jewelry store that I have ever encountered. At best this store can provide a good comparison for what not to do and be a benchmark for what a good deal you can be getting from other jewelry stores. After years of business from my family, the store was supposed to hold a necklace that was on sale for one week until I returned from a business trip. The necklace was sold and I was offered, in compensation, another necklace at FULL PRICE. What would be the point of that?! That was their best solution, as they claim they did not mean to tell me that they could hold anything on sale because when they hold something, people don't come back to buy it. So, even though the store owner knows my family and we buy from them continually throughout the years, they refused to hold an item. When I told the owner about what happened, he told me that that's company policy and he couldn't do anything about it. I responded, "What do you mean??! It's YOUR company. You are the one who made up that rule!" He had nothing to say, so he just repeated it. Even though he acknowledged the fact that my work "may be good" and my family does give them business. My friend was turned away because she did not want to buy an item from them... She was told that she should take her business elsewhere. While she was getting turned away, another lady was being told that "she didn't have time to answer all of her questions regarding a pearl necklace she wanted to have re-done." One of my friends got her antique engagement ring (handed down through her husband's family) resized and two of the diamonds fell out. Whidby did not tell them this happened, until she came to pick it up and was told that two lesser quality diamonds were put in their place! They charged me $186.00 to resize my engagement ring and wedding band. Which I was told by a good friend who works at a private company and worked years at Bailey Banks and Biddle, that any jewelry store that charges over $40 for resizing is overcharging you. Plus, my ring was not done correct and resized too small. Also, I have researched many of their items, which are overpriced by far. So, basically, if you want to get ripped off and treated like you don't matter, then this is the store for you! read more