unauthorized fraudulent charges parents beware do not use GERRYS MUSIC SHOP!! they will over charge…read moreand after you return instrument keep charging you then sell to collect agency. I can never get in touch with this place and it's sad because my kids were excited to learn different music INSTRUMENTS but we will go elsewhere GERRY MUSIC SHOP IS A COMPLETE JOKE

Gerry's repaired our family's clarinet very quickly. We brought it to Gerry's on a Monday and it…read morewas ready for pick up on Thursday. We were provided with a detailed list of parts and repairs that were done. The cost was very fair for both parts and labor. We also needed a new clarinet case to replace the hard case. Although we considered buying a new one, we were also shown a previously owned soft case which was in excellent condition so we decided to purchase it. Overall, a great experience at Gerry's Music Shop!

Came in for strings. What a shop. So many beautiful, high quality guitars. Price for strings was…read morereasonable and I'll be back. Wish they had lessons.

I went in to buy a new Martin acoustic, but the staff's bored snarkiness made me think they learned…read moretheir social skills in high school, and stopped there. The good news is I bought exactly the guitar I was looking for, the bad news (for them) is that I bought it at a different guitar store that had much better service.

Stopped into Guitar Center in West Springfield, MA to level up on our gear for the upcoming season…read more2026. Had a chance to meet management, who hooked it all up and made the transaction sweet and easy. Special shout out to Josue Mattei-Vega. He is one of our greatest local artists in Western Massachusetts. He goes by the name Omehc. Check him out on Spotify and Apple music. His music is 100% turn up. Thank you, Sir. It was a pleasure meeting you and I'm a true fan for life! #DadbodsOmehc #Omehc

Arrived today just after 5pm. I had my other half and 7 year old son help me carry in 8 guitars to…read moresell and one guitar to have repaired. We waited until 6:15pm while two staff took care of other customers, some that were there before us and some that arrived after us. We patiently waited while they kept going about helping others knowing it would take them a bit to inspect the guitars and give us the offers ( this isn't our first rodeo). When it was finally our turn we were informed that they won't take any guitars for sale after 6pm. It was now 6:15 and we had been waiting almost an hour. I told him we had been waiting since way before 6pm for them to help us. He refused to do anything and told us to come back tomorrow morning. Both staff witnessed us carrying in all of the guitars. They saw us standing next to the pile of guitars near the register the entire time they were dealing with other people and hiding in the back room. Not once did anyone say anything about not being willing to help us that day. The employees lack of professionalism, and the lack of customer service I witnessed today with us and the others who stood around waiting while they kept disappearing into the back of the store for no apparent reason was beyond frustrating. This is the second Guitar Center I have been disappointed with as of late and tomorrow I will headed to Falcetti Music. What a disappointment yet again!!

I love this place! I live in California but have family in western Mass. I've been here four times…read morenow, once for food, twice for music, and once for the luthier himself. All were delightful. The decor is outstanding. The music is intimate, varied and always fun. And Steve is completely at home with his place. I could not recommend it more highly. Just go!

The best music scene in the area, legendary open mic. Great crowds, and amazing team that runs it.read more

Love joe such a classy guy never felt ashamed for my poor guitar playing around him and i'm quite…read moreapreshiative of such as the experiense as of this

Joe is a great guitar teacher! Whether you're a beginner or a highly experienced guitarist, Joe is…read moreeffective at advancing your skills. He incorporates in a theory in a way that accessible. You can play whatever style of music you're interested. Joe will use the songs you want to learn and teach you how to play them and how to play them better.

I called here looking for a mandolin but he didn't have any in stock. And then when I called back a…read moresecond time in a pre Christmas shopping frenzy mistake he was very polite and explained that I had just called there. If I ever need a guitar I'll go here first .

Scott at Big Johnson's Guitars is hands down the best (and friendliest) guitar tech I've worked…read morewith. I brought in two electric guitars to get work done - one just a basic set up, and the other several upgrades and a set up. Wow, was I impressed. The entire process was smooth and informative. When I discussed the work with Scott prior to dropping the guitars off, I could immediately tell he knew what I was looking for and how to achieve it. Then, as the work began, Scott sent me dozens of text messages with questions and helpful suggestions. He even included a ton of photos showing the expert level of work he was doing on my guitars. He was very transparent! The work he did was exceptional. He is clearly a master at what he does! Glad to have found a local guitar shop and guitar tech that I can trust!