unauthorized fraudulent charges parents beware do not use GERRYS MUSIC SHOP!! they will over charge and after you return instrument keep charging you then sell to collect agency. I can never get in touch with this place and it's sad because my kids were excited to learn different music INSTRUMENTS but we will go elsewhere GERRY MUSIC SHOP IS A COMPLETE JOKE read more

Gerry's repaired our family's clarinet very quickly. We brought it to Gerry's on a Monday and it was ready for pick up on Thursday. We were provided with a detailed list of parts and repairs that were done. The cost was very fair for both parts and labor. We also needed a new clarinet case to replace the hard case. Although we considered buying a new one, we were also shown a previously owned soft case which was in excellent condition so we decided to purchase it. Overall, a great experience at Gerry's Music Shop! read more

terrible place beware my child returned instrument and i was charged 2 years later $1600 i am reporting this company and they will not get away with this! just watch out!! irs not right that you think it is okay to charge me for something that you have in your possession and then report a false claim and hurt my credit, i this is illegal and i will make an example of your fraudulent practices. read more

I have been going here for a while and Jim and Mandy Provost are absolutely amazing. I have gotten my clarinets there and my dad got his guitars there. my mom got her clarinet here too. they are super nice and the teachers are amazing. I have learned alot by coming here. the prices are good and resonable. everyone there is really nice and they help out alot. the people there always have a smile and are kind. read more

I have been going to Gerry's since I was in middle school and I started band. They were always helpful. Now my daughter goes for guitar and clarinet lessons and they have been absolutely amazing. she has learned so much. I went in today for a woodwind event with my daughter and Jim and Mandy Provost were absolutely wonderful!! They were kind and understanding and were able to get my daughter into a new clarinet that she loved! I wouldn't go anywhere else! They have been amazing with me growing up and my husband growing up and my in laws. Very helpful, answered all my questions beautifully. read more

My daughter rented a flute through her school from Gerrys and it is year-end, so time to return the device. I spoke with the school, and they said to return it to a specific teacher and to let Gerry's know so they could cancel the contract. I called Gerrys and tried explaining that I spoke to the school and what they said, but the guy who answered had a real attitude and cut me off mid-sentence, saying it didn't matter what the school said, that he was the one who would determine everything and tell me what to do. He continued his attitude throughout the phone call. I don't appreciate being spoken down to, especially when all I was trying to do is return a device b/c the school year is over. Never dealing with them again, look elsewhere if you want to deal with courteous individuals who don't have superiority complexes. read more

I've been a musician since 1993 and a band director since 2005. I'm new to the area and have never been to Gerry's before today. I found the staff very friendly and helpful. They fixed a botched repair from another tech from a different business. They did this while I waited. I found their prices to be fair. Go to Gerry's before you shop online. You'll get MUCH better service! read more

I purchased a new saxophone from Gerry's today. The experience was entirely upbeat and enjoyable. I had spent a considerable amount of time researching saxophones in my price range. I had been in contact with Gerry's and they were able to have the make of sax I wanted available at the annual Saxophone Festival up at Amherst last weekend. This required that they contact the Conn-Selmer rep to make sure instruments were available. I went to the festival and found that they had an abundance of instruments to try, but unfortunately, things were hectic with my son and I wasn't able to spend much time with the instrument I had my eye on. So at their invitation I came to the store today where they set me up in a practice room. The sax-- a Yanagisawa TWO10-- played even better than I had hoped. The price was very competitive with prices from online instrument sellers. Some of the negative reviews I have read here simply do not jib with my experience. I stumbled upon Gerry's about two years ago on my way home from Amherst, and every time I've been there the experience has been good. I will surely take the new sax back to Gerry's for periodic maintenance and for any repairs that may be needed. read more

I have used Gerry's repeatedly to purchase a clarinet, maintenance on all of my instruments as well as purchasing music. The customer service from my multiple visits has always been excellent. I have dropped in with emergency repairs and they have always accommodated my needs as best possible! I most highly recommend Gerrys Music Shop. read more

I am pretty sure this is a family run business, and they aren't very friendly to the basement musician. They cater to the school bands. I got my Strat repaired here... easy freaking job too! They messed up and replaced the piece with one too large. The prices are outrageous too!!! read more

Unfortunately this shop has horible customer service. It's very hard to find a happy face or cheerful person. I went in looking for a book and I was helped but the man behind the counter was very rude to me and acted l like I was disrupting his day. I was trying to support a local music shop insted of buying on amazon but the man was so discourteous that I left the store and ordered online. I wish I had come to yelp first now that I have seen how they are arguing with the reviews their customers have left it's very distasteful to see. read more

Great service, my daughter needed emergency repairs on her flute prior to a band trip and they took care of us with quick action and a smile. Thank you, Chris C. read more

Total jerk. Condescending and rude on the phone. I asked a simple question about the music program at my child's school and got a snarky answer. I will shop anywhere else not to have to deal with these jerks. There are plenty of other options to shop in places where they will appreciate the business. 70 years in business?????? They will be lucky to hit 75 treating people the way they do. read more

Brought my Mark VI tenor in for an overhaul. Repair staff was initially dismissive, but not overly rude. After the Overhaul was completed I had to return numerous times for adjustments but the horn continued to not play well. After a few months many of the corks and felts began to fall off. Multiple return trips to Gerry's could not fix the horn. Out of frustration, I brought it to another repair professional in Hartford who stated that a very poor overhaul had been done, which I had suspected. The horn was completely redone and plays beautifully after that. read more

Hello! I've been involved with Gerry's since I took lessons at their Holyoke store in the '70's. When my children started band, we went to them for instruments and lessons and now that the grandchildren have started too, we continue to use their services. They have always treated us with the utmost respect and professionalism. I'm sorry to hear about the negative experiences of a few people, we have never been disappointed there. read more

Rude, dismissive, dishonest, and insulting. I went there with my son to rent an instrument and I have never been treated so disrespectibly by a person in a store. Drove up to Northampton to Downtown Sounds and the exact opposite experience. Strange, not sure how Gerry's stays in business. read more

I'm an experienced, busy professional musician who lives in the area. In a dire pinch, after my instrument suddenly developed a technical problem, I called ahead to see how late their repair service was open. After an encouraging phone call, I jumped in the car and drove quickly down to the shop. Things went downhill from here. The repair technician was condescending, aggressive, and asked none of the right questions. Instead, I felt as if I was bringing in an abused band instrument and was just another anonymous number amongst the plethora of band instruments that are surely the bread and butter of their repair service. I'm somewhat new to the area, especially in terms of service to my instrument. Based on this one experience, I can confidently say that I WILL NEVER LEAVE MY INSTRUMENT AT THIS PLACE. read more

One would think that with several 1-star reviews already, this place would shape up, but no so. I can concur with the other reviewers; this place is a total joke. Who ever is the old, rude, and obnoxious repair manager needs to retire already instead of treating customers like garbage because he wishes he was no longer working. I'm a professional brass player with a doctorate and am new to the area - within 30 seconds of entering the store, I can't remember a time when I have been more worked up. My wife even needed to intervene. This was literally a 'NO SOUP FOR YOU' encounter. I called ahead and asked about a small fix to my water key. Normally, I ship out of state for all of my repair but thought that having a local place that could do insignificant repairs would be helpful. As discussed, I brought my trombone slide in a few days later. While I was speaking with one of the repair men, I asked if while they had the slide, if they could loosen the leadpipe with a pair of rubber pliers that has been jammed. "WATER KEY ONLY!" scowls another employee in the shop. I asked for clarification and he proceeded to condescendingly tell me how busy everyone was and that they would do the water key only. Is this for real? DO NOT USE THIS LOCATION for anything. You can do better online or by finding a specialist. For starters, do they really think I am going to have them fix one thing, only so I can go somewhere else to have a second thing fixed? Additionally, after my wife calmed me down and another employee apologized on behalf of "repair man in question", they said they would call me in a week with an estimate. A week on a water key estimate? How is this not the most simple, predictably priced repair at this point? Seems like the same guy pissing everyone off...which just illustrates that they are not concerned with the quality of their business. read more

I was in this store Feb. 2018. I only mention this because I looked them up in "yelp " as I often do. They assured they were old reviews. Well folks I'm here to update you. The customer service is still horrible! I was waiting to be helped and overheard a parent asking where a teacher was. Apparently, the parent was there with a child waiting for his instructor was. An employee made a phone call and spoke with the instructor. Hung up and without an apology stated "he's running late & will be here in twenty minutes ". The parent left unhappy,and the child's head hung low. I made a purchase that day. I went back less than 24 hours later, receipt in hand and was refused a refund. I was told to it for store credit. It does not state that as a store policy on receipt or anywhere in the store. I paid cash and could have argued MA state law but felt a bit intimidated as I was soon surrounded by 4 employees ( & was the only customer in the store). It was late, dark outside and an uneasiness was erupting emotionally so, I left and will not be returning! Lesson learned? When yelp speaks, People should listen! read more

I don't write many reviews on Yelp, but reading the reviews for Gerry's surprised me, and so I thought I'd provide my experience. My daughter is in sixth grade and plays clarinet. We decided to upgrade to a higher quality clarinet, and were referred to Gerry's by Stamell Music in Amherst. We arrived just short of closing on a Saturday, and the owner was getting ready to close. I apologized for being late, and he offered to have us come in and try some clarinets. We were there for at least 50 minutes beyond closing, as he explained various aspects of different clarinets to my daughter and had her try them. While my daughter's teacher strongly recommended a Buffet, Sean encouraged her to try several different styles, all within the same price range of the Buffet, and to find the one that worked best for her. She ended up choosing a Leblanc, but knowing that her teacher had recommended a Buffet, Sean wrote on the receipt that she could return it within three weeks for the Buffet in case her teacher strongly recommended the latter. This was a $1700 instrument, which must be handled with great care. At the time I thought this was a very generous and thoughtful offer on his part (and not one that I had to ask for). Throughout this experience, Sean was friendly, objective and anything but overly assertive or pushy. Three weeks later we returned with a list of adjustments to be made to the clarinet (from her teacher - apparently this is normal with new instruments of this sort). We called a day in advance, and the salesperson asked that we drop it off first thing in the morning so that it would be ready by the end of the day. The technician who worked on the clarinet was extremely knowledgeable and provided my daughter with great instruction on how to care for the instrument. To have a store of this kind with knowledgeable staff and technicians for a wide range of instruments is a rare blessing. In most locales, the store would be a Sam Ash or some other chain, and you'd be lucky to get any service at all. We're headed back to the store tomorrow for some music, and I trust we'll have the same great experience we had the first two times. read more

The owner (I assume) has the sales associates so nervous that they're supposed to be doing something else... OTHER THAN HELPN A CUSTOMER!? I saw the reviews that they were rude and went there anyways (7/7/12). They weren't that busy, yet everyone was walking around ou lik ou were in the way trying to give them money. I took my $600 sale and am now buying ANOTHER brand (I was going to settle on the one they had) online. I never shop online. "shop at Gerry's, then shop online". New logo tag line read more

I've had 6 or 8 of my brass instruments repaired here in the last few years, and I was completely happy with both the results and the price. The technicians didn't try to cozy up with me and become my best friend, but I gave them five stars anyways. They have an amazing assortment of (expensive) quality horns for sale, but what I brought them to repair I had purchased elsewhere. More than once they turned a very beat-up piece of junk into a nice sounding musical instrument and didn't try to sell me something I couldn't afford. The bad reviews posted here puzzle me, but I guess everybody has a bad day now and then. read more

I have had excellent experiences with Gerrys. One, repairing my son's trombone, and then a year later buying and upgrading to a new trombone. Very reasonable people and competitive prices. read more

I bought my Alto Saxophone custom reeds from Gerry's. They were by far the best reeds I have ever used. That was 35 years ago. i'm still playing and by chance I happened to find one of the reeds. I gave it a try, not really expecting much. To my surprise, it played great! It has just the right resistance, projection and character. Hope they are still making them. read more

Awful experience with unfriendly people. I sent them my daughter's instrument for repairs, they called and told me the cost and asked for payment information. They failed to tell me it would be many weeks before charging me hundreds of dollars with no warning. When I called about the unexpected charge that caused chaos with my bank account, they basically said too bad. Never again will they get business from us and I've already contacted the school to let them know not to suggest this horrible place to other students. Now I just have to hope the instrument is actually repaired properly. Do not waste your time or money here. read more

I gotta say they did a great job repairing my Yamaha Zeno trumpet. Highly reccomend!

on 12/24/11 we walked into the store not knowing the store close at 3pm,we came in at 3:20pm we were looking at drum sets for our church, lots of the holyoke cristain churches buy at this store. our church also buys here. but on this day an employee came out from back and sed can i help you, we close at 3pm if not you know what to do! we had the money for the set we were looking at, but just because the way we were treaded we walked out with know drum set for our church. so now every one and all cristian churches will know what happen the day befor christmas at Gerry's Music shop. we forgive and pray for Gerry's Music shop but we will take our money to a diffrent store, plus the other churches will also take there money to a diffrent store just because of the way a pastor was treaded. read more