I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

This is one of the nicest community music centers in the North East. I work and teach at several,…read moreand this is my favorite. The teachers are great, Jason and Jennifer (Staff) are awesome, the parents and kids are all enthusiastic learners and they offer just about every style of music and musical instrument you could want to learn there. Keep up the good work! The only drawback, and this is what I hear from my students, is the price. $49/hour per lesson for a 34 week commitment is a hard line to toe when you're on a budget...especially if you have several children in a family looking for lessons.

Well the website is out dated and incomplete! Definitely…read moremakes me hesitant about this business. I was looking for something to do today with my children. The pictures they chose for the website do not appropriately or accurately represent the cultural diversity within our communities in the surrounding towns. Hmmmmmm.....outdated and incomplete when everyone uses their phones to look up cool places to go planned or on the go.....sad....

unauthorized fraudulent charges parents beware do not use GERRYS MUSIC SHOP!! they will over charge…read moreand after you return instrument keep charging you then sell to collect agency. I can never get in touch with this place and it's sad because my kids were excited to learn different music INSTRUMENTS but we will go elsewhere GERRY MUSIC SHOP IS A COMPLETE JOKE

Gerry's repaired our family's clarinet very quickly. We brought it to Gerry's on a Monday and it…read morewas ready for pick up on Thursday. We were provided with a detailed list of parts and repairs that were done. The cost was very fair for both parts and labor. We also needed a new clarinet case to replace the hard case. Although we considered buying a new one, we were also shown a previously owned soft case which was in excellent condition so we decided to purchase it. Overall, a great experience at Gerry's Music Shop!

chris is so nice and attentive to his students needs, commands, and demands of his customers.read more

I am new to the area and needed two guitars set up. Chris did an amazing job and my guitars play…read morebeautifully. I highly recommend Wilbraham Music and I am so happy I found a treasure in my neighborhood. I will be back for all my music needs.

Great, old school, no frills music store. Caters more to electric players with a large selection…read moreof vintage amps and high end guitars and basses. Offers reliable instrument repair, too. All in all, great music store! For you guitar players, they offer a string club.

One of the last "real ones". Much better than any box store, super friendly staff, took me on a…read morelittle tour around when I came in browsing and messing about on a few instruments. Wish I lived nearby to visit more frequently.

When you call, or walk in the door, you're a customer. It doesn't matter if you're gonna spend a…read morecent or brought your black diamond credit card, they care about you and they care about music. How do I know? I had the pleasure of a thorough and empathetic call with either the owner or somebody I'd trust to run the place. ~~~ T took time out of his day to discuss my need as a customer for a very niche need, and I'm sure he takes care of people like me all day with the same aplomb and kindness. I asked about harp pins, and after talking enough, he knew I meant friction pegs but for harps. (No, I didn't know this would also explain it!) While I'm not sure of how practical it is to get teensy harp pins (3 mm size?) or use friction pegs (too large?), T invited me to visit so we could look together. ~~~ He was willing to look through catalogs and online searches with me to find the piece I'd need. How can you beat this kind of interest? The people here are like when you have a home project and need to know *how* to do it and *what* tools you need. Do you want a big name store where nobody knows anything and you're on your own? Of course you don't. You want a place where the employees live and breathe their work. Look at other reviews--Union Music proves it. ~~~ I'm definitely stopping in to see T, even if it's a month or two from now. Thank you for treating me so kindly, T, and Union Music.

I brought my mandolin into the shop for a setup as the bridge had moved and I had some buzzing…read more Brian told me that he would take care of it that afternoon or in the morning. I called the next day at 2pm and was told Brian was "just finishing up" and I could come pick it up. Turns out Brian just slapped some strings on it and claimed that the bridge/intonation was fine as-is. "It sounds great," he said. It didn't. The bridge and strings weren't even centered on the fretboard. I brought it back in and Brian asked for more time. I left for an hour and came back to find Brian gone and my instrument just sitting on the showroom counter. Christian, the other technician, now tells me that I need fret work and they need to hold onto the mandolin for a few days. Totally reasonable except I had already been in there twice for the same problem. I am writing this review with the assumption that Christian has done a good job (and will revise if that's not the case). Brian should go work at guitar center. TLDR: Union is supposed to be an institution around here. I am not impressed. Their tech Brian did halfass work and lied to my face instead of just owning the mistake. He wasted my whole afternoon. I think I'll find another shop for future service work and suggest you do the same.

Love their instruments. They hold a tune, hold up to heavy use and travel, and always sound great…read more And the customer service is exceptional.

From the owner: The Magic Fluke Co. has been designing and building innovative musical instruments here in the USA…read moresince 1999. Using modern methods and materials. Our instruments include, ukuleles, travel fiddles, electric basses, banjos, mandolins, and accessories. We also offer repair and set up of all stringed instruments. Weekends and after hours, please call for an appointment, or visit www.magicfluke.com.