Riders beware before you book READ THIS!…read more
We booked this spot based on the website stating "trail access" . I ended up calling due to questions around the permit needed to access trails. I was told to purchase one in town at the Conoco or somewhere else that sells them, ok fine no problem any other places that sell them?? Silence on the phone....crickets...ok ...then I asked about the trail access, hoping to get a site close to it because we have a side by side and I was told, and I quote "oh that trail is very small ", ok, how do we access the the other trails, "I am not sure you would have to call and find out ", really, you don't know the trail system but advertise trail access and have utv/atv pictures plastered on your website. Frustrating. When I said let me speak with my husband we may cancel if we can't access the trails, response was "ok"....huh?!? I mean, your not even going to ask me how you can help or get me a number or I mean just anything helpful? NOPE!
She then went on about possible snow at the tree line and that we most likely couldn't ride, but to call and find out, nothing provided to help me find this out! How do you NOT know this, you have trail access? So again, why doesn't it say "seasonal" trail access or a disclaimer to verify trail access with maybe a link or something....anything!?? She then tells me, your UTV has to be licensed, street legal to ride the road to the other trails, but still doesn't know where they are but most likely closed. Small trail map on thier website but when I asked about this trail, wasn't sure if that was a trailhead or the small one she told me about, frustrating.
Now, I fully understand, the person who was speaking to me, who was very nice and very pleasant, could be wrong or not understand trails, but for $65 dollars a night and a permit fee on a "hope" to ride, just no. I feel the website is misleading, staff not informed about trail system, SMH. Now, on the site they have a small trail map, is that the trail they are referring to the is small or is this a trail head, is there another trail, THEY HAD NO CLUE.
I am aware that as a rider you have to do research, ultimately it's up to us to find trail maps, know the laws etc...but don't advertise trail access and you can't tell me where, how to access, how far is the trail, is it open.....basic questions, should have answers.
We have been on a ton of trails, ORV parks, traveling through the US riding and each place provided so much more information, extremely helpful. We canceled at this Campsite due to lack of help or information.
Booked today at 9:50am, called with questions then decided to cancel at 12:30pm same-day, still charged $25 dollars to cancel, I understand about covering cost and time, but honestly your staff is not well informed to help riders feel confident in booking/staying.