I have been fortunate to be the Director of Therapy services at this wonderful facility which…read moreprovides care throughout the entire continuum of needs by our elder community 55 years and older. Independent house, condo, and apartment living offered as well as Assisted Living, Skilled Nursing, and Short Term Rehab all on site. Home Health Therapy and Nursing services also available.

Posting this review on behalf of my family. My grandmother was in the care of Home Care…read moreAssistance. Below is the review of my family members who were present. Our mother took a precipitous drop in her health two weeks ago. We contacted the HCA office as one of the providers we would consider for her hospice care. When we met with Alyse to both interview her and get a feel for how the organization does business, we were unanimous that HCA was the care provider we wanted for our mother. The office and in person experience was excellent. As to communication and care, I cannot say enough about the professionalism, compassion and consideration of both Alyse and our caregiver, Melissa. In the midst of a very difficult time and circumstance, they both elevated the level beyond the expectations of our family. Sadly, our mother died shortly after care was provided, but it was gratifying to have stellar care during her last days. Thank you so much for helping us and lovingly serving our mother. I unreservedly give a 5 Star review! Blessings, CM

I would give more stars if you had a higher rating scale. Excellent efforts by the staff!!!read more

Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

Physical and mental abuse witnessed in 2022 - not a good nursing home for memory care!…read more Do not ever pursue guardianship no matter what anyone tells you. Ask for alternative solutions, such as advanced directives, power of attorney for healthcare, power of attorney for finances...

I would not recommend this place to place your loved one. They could not get her diet right for…read moreproviding her food. Complained numerous times still couldn't get it right. Miss giving her meals. Left her incontinent for over 12 hours. Had majors skin breakdown after that. And gave a medication when the POA told the nurse not to give it.

This is a Great place to recover from injury or illness. Old building, no chandeliers or Grand…read morepianos but the Care team....CARES!!!

From the owner: When you're in need of inpatient or outpatient rehabilitation therapy, skilled nursing, long-term…read morecare with memory support, or respite or hospice care, choose the Montello area's most trusted care provider. With our track record of highly positive outcomes, Montello Care Center has long been the community leader in helping people get back to feeling their best. We are also Marquette County's only skilled nursing provider. Here, inviting surroundings, exceptional services, and caring staff provide a soothing and healing setting where you will always feel cared for, supported, and respected. Call today to learn more or schedule a visit.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

I was a patient at the UW Rehab Hospital for 7 days. I found the physical and occupational…read moretherapists there to be not only pleasant and helpful but game-changers in my life. They were extraordinarily knowledgeable about things I needed help with, some of which I didn't even realize I had problems with. I am in much better shape after seeing them than I would have been, Be aware though, it is 3 hours a day of sometimes hard work, and its 6 days a week. The nursing and support staff were with rare exceptions very good to excellent. I was a difficult patient, even so, they treated me with kindness and respect as they laid down the law. Over time it appeared to me that the nurses and support staff needed more help. I'm no expert and no one ever said anything remotely close to the floor needing more staff. I may be thinking incorrectly since I was on the bone marrow transplant floor at the UW Hospital where you are almost swarmed by nurses at times. I have had a lot of experience with hospital food lately. (I have been in either St. Mary's or UW Hospital for 2+ months recently. BTW, from my perspective the food at St. Mary's was very good.) The food at the Rehab Hospital, by my simple standards, was good to very good. They achieved this by having a very limited menu. Speaking of limited menus, while I was at the rehab hospital the TV menu of stations was like nothing I had seen before. Let's just say the big dogs in the world of station numbering got no respect. With no obvious logic to the TV menu, it was hard to find stations. Also, the menu was on plain paper and easy to destroy or lose. If you are a liberal this may bother you. While the selection of cable news networks included Fox News, it did not include MSNBC. I questioned how that could be and received no response. I did eventually learn that listening to TV's while walking the halls indicated that many people were watching FOX News, Finally, you should be aware that the UW Health Rehabilitation Hospital is owned in its entirety by, and its employees are employees of, Kindred Healthcare. Kindred is [from their wesite] "the largest diversified provider of post-acute care services in the world ... with more than 102000 employees." As I said above I was happy with the service that I received (even during a, not discussed, period of ruptured pipes). I hope this helps you to make your own decisions.

The recent 2022 state survey: 24 violations 2 immediate jeopardies. A mining company with no real…read moreknowledge of patient care owns this and has mismanaged it to the point of patient harm. Please keep your love ones safe and AWAY from here.

Compassionate - Consistent - Client focused The most…read moreimportant qualities I was looking for from a care provider for my 95-year old father. Everyone who participated in his care was wonderful, made him feel comfortable, and adjusted to meet his needs. If the regular care provider was not able to work a shift, one of the Jay's Legacy supervisory staff was always available to step in. My dad said it best - "As much as I was against having any help, this was the best thing that could have happened." My siblings and I live many hours away, and knowing our father was in such good hands took a big weight off of our shoulders.

Renee and her team at Jay's Legacy were wonderful, investing the time up front to ensure they…read moreunderstood how best to serve us as a family. They provided care to our mother in an assisted living facility with the flexibility we needed. I would highly recommend Renee, especially if you need care for a family member suffering with dementia. Barb