I met a resident at this facility at my job; she is a customer and I have been to see her a few…read moretimes. I have this ptsd from when my grandmother was in a facility and was pleased to see that it really felt like an apartment building. I loved to see that just because it is assisted living it wasn't taking away from residents still living their lives and having a nice apartment to feel like home. In fact, I loved that there wasn't a ton of staff around because I think that's why the vibe was so much more like a regular apartment. Knowing that she may live like she's independent but has an alert and someone is right there when she needs someone is a relief as well. I definitely would recommend anyone looking for a facility for a loved one to consider prairie place.

My wife dedicated 3 years of her life as an RN for this place. She recieved 3 raises when she was…read morethere. The residents would ask for her by name, hoping she was the RN for their wing. They fired her over a discrepancy that happened over 6 weeks ago. They couldn't even tell her to her face, it was by a phone call. I could share dozens of horror stories that her & other staff went through due to lack of decent management, including rumors of why she was fired. This place is shady & expects absolute flawless perfection, which we know is not possible in the human race. Please, for the sake of your loved one, read the reviews prior to mine & consider the 2.8 rating this place has & look elsewhere! I'd give 0 stars if it was an option!

My brother Mark was a resident of your facility until his passing this week at age 71. He has…read morealways been very labor intensive physically and emotionally. The staff at Crossroads treated him with patience and dignity. Tammy, the social worker was so helpful and easy to work with. I give her five stars also. They made his passing easy on him and on us. The facility looks great with their renovation.

The entire process of moving my dad into Charleston House recently was outstanding. He loved…read moreeverything about the place, his room, the staff, the food. He was very happy.

The employees are great and they give you the utmost care, but it was just purchased by a big money…read moremedical company. I have heard from several employees that there are a lot of problems within the organisation.

I like the name of the place. Matches the additude when you call for help. Very kind and thoughtful…read morepeople that Truely care work there.

This is as good as it gets in cbrf living. The home is gorgeous and the staff so sweet and…read moreamazing. I had a 2 great-grandparents there both loved every minute of being there. It's a blessing to have such a place!!!

I honestly can't say enough good things about Wisconsin Recovery Institute. This place is truly…read moresomething special. Tyler, who runs the program, is absolutely wonderful. You can tell he genuinely cares about every single person here and has created an environment that feels safe, supportive, and real. The facility itself is immaculate--clean, comfortable, and thoughtfully maintained. The staff are incredible: friendly, compassionate, empathetic, and just genuinely good people. You never feel judged here, only supported. The food is amazing, tonight we're having prime rib, and the kitchen is always fully stocked. I can't think of a single thing they don't have. The rooms are large, we have our own bathrooms/showers and there are art rooms, music rooms, game rooms, and activities going on all the time. It really feels like they've thought of everything to make you comfortable and engaged. I'm halfway through my 30 days, and I already feel so grateful that this place exists. It's making a real difference for me. If you're struggling with addiction or mental health and need help, I can't recommend Wisconsin Recovery Institute enough. This is a place where you can actually heal.

I am currently staying here. I am very well cared for and everyone is patient and kind and…read moresupportive. The food is good, and obviously well thought out. I am recovering from a medical incident and am happy to be here. It is nice and clean here. The other patients seem well cared for and happy. I feel blessed to be here with these wonderful people. I can't believe I have my own room!