When we first started using this practice some years ago with our first cat, I would have happily rated them 10/10.
But sadly, our last three visits leave a lot to be desired.
We have a very highly strung cat and have tried all sorts of different treatments to help calm him, but sadly to no avail.
On our visit today, on route we phoned to inform of a slight delay,( Due to afore mentioned reason,) which, as it turned out would not have been a problem. We noticed the patient before our appointment left a good while after we checked in.
We were informed that we would have to go to the back of the queue as a matter of protocol. No problem if there had been someone else being seen.(Which was not the case.)
When we asked in a polite manner, the receptionist, was quite rude in her reply. read more