Great service and response to my hot tub issue. Was knowledgeable and kept the price in line with the quote. Will consider this company when we are in the market for a new hot tub! read more

This company does not have the people to do the work they contract and you end up going without a swimming pool because they want a deposit to hold the fact they will do the job by a certain time and then don't do the job when they say they will. Posted this on their web page: Will you contact me about returning my deposit to repair and open my pool when we agreed please. I had been waiting for you to send me your job schedule but I couldn't wait till the end of summer for a pool. It was supposed to be repaired and opened by Memorial Day but since that is not going to happen I am going in a different direction. After you told me you were over a month behind that was too long. This is not the first pool I have purchased there. Thanks. More labor problems: Linda K. Sunny Isles Beach, FL 214 May 20, 2022 I called white mountain pool to open my pool for me because I just can't do it any more my husband did it for me every year but he died in January. I made sure that I called them real early in April because I know how busy they get two guys came out told me they needed to fix my skimmer I said sure they fixed everything and then they knocked at my door and told me they could not open my pool for me because they just had two guys quit and they just couldn't do it what kind of business does that well they lost my business The money has not been returned and they have not called. read more

Thank you Glenn, you were a fountain of knowledge helping me balance my hot tub chemicals. I highly recommend this business for all you pool and spa needs. read more

I called white mountain pool to open my pool for me because I just can't do it any more my husband did it for me every year but he died in January. I made sure that I called them real early in April because I know how busy they get two guys came out told me they needed to fix my skimmer I said sure they fixed everything and then they knocked at my door and told me they could not open my pool for me because they just had two guys quit and they just couldn't do it what kind of business does that well they lost my business read more

We just bought a house with a pool, something we know nothing about. We came in and Dave was super friendly and helpful. He patiently answered all our questions, helped us trouble shoot our vacuum and gave us tips for maintenance and upkeep, wanting nothing in return. He didn't try to sell us anything or force anything on us. As it turns out, his advice was spot on and we were able to fix the problems. We did return the next day to buy supplies. Because Dave was amazing we will not only be returning customers, but would use their services in a heart beat. read more

As a long time Jacuzzi owner, we were forced to replace our 16 year old J300 tub. We only wanted to buy Jacuzzi. We found White Mountain! We appreciated the no pressure approach from the sales team. They were handy when we had questions. We bought the tub we wanted. It was delivered and set up by the end of the week. The delivery team made quick work of the installation. After they left we realized that the light at the bottom of the tub was not working. My husband called the store and literally with in 10 minutes they were back to make the connection. (They were in the area closing a pool). Best service we had in along time. Really enjoying our tub again. 5 stars !!! read more

Do not use White Mountain Pool & Spa *unless* you like the owner saying things like (and I quote): "You need to lower your expectations". "If you're not happy, you can cancel your order". "I have 63 customers and I can't call them all". We ordered a pool from this company and my mistake, paid in full. All we needed was for them to replace our existing pool. Pretty simple, right? Not for White Mountain Pool and Spa. They called to ask, where do you want the pool? Um, like we said, where the old pool is?? This should have been our first inkling into the nightmare we were about to have with this company. They tore up our backyard with their machinery. They left ALL dirt and rocks and roots just lying around the yard. The contract did notate 'no landscaping' but OMG, what a mess they left! Shows me no pride in their work or their work ethic. In addition to the piles of debris, they also left empty soda cans and cigarette butts in our yard. But! This is the kicker. Ready? The pool they installed...they left approximately a 1 ft gap between the new pool and our existing deck. Can you say liability nightmare for any normal homeowner??? And, not a peep was spoken about the 'gap'. The ladder we had no longer fits due to the 'gap'. My opinion is they felt they did a good job and didn't think having the pool be flush with the deck was a problem. Really? And they are considered the 'professionals'? So, because of White Mountain Pool and Spa...after spending $5000 on a new pool, we now have to re-do our deck and order a new ladder. Probably another $1500 after all is said and done. If I may, please do not use this company for ANYTHING. The owner Mike is a rude and extremely unprofessional person. I have never come across an owner so lacking of empathy and customer service skills. The impression Mike left with me was, "I don't care about you and I don't have to act like I care". Well done, Mike, well done. read more

We have worked with the amazing folks at White Mountain for many years. They are among the best businesses we have ever had the pleasure of supporting. When they came to do a repair on our above ground pool this spring -during the COVID pandemic- they offered to take a water sample to the shop for us, to analyze it, and to bring the chemicals we would need for the pool with them when they returned after getting a part needed for the repair. This meant the world to us. We have 3 people in our family who are immune deficient. One of these people is seriously immune compromised. This act of kindness, going above and beyond what was needed, exemplifies how this business is run. A HUGE thanks to Ben for your thoughtfulness and genuine kindness. read more

White Mountain is the best place for all your pool needs. Their staff is very knowledgeable. Bobby has been at my house for over a week trying to get our pool back to being clear. He spent many hours working. Our pool is finally back and we have Bobby to thank for it. read more

I would HIGHLY recommend White Mountain Pool & Spa to anyone looking to buy a pool or spa, or anyone in need of excellent service! Dave was more than accommodating when I was looking to trade in my hot tub for bigger one and we were able to work out a great deal. Aaron, Ben, and Bobby were all incredibly helpful in removing my old tub, installing the replacement, and were extremely responsive in troubleshooting a minor issue. They made themselves available and made sure I had no issues with sub-zero temps and a foot of snow! I wouldn't do business with anyone else! So glad to have these guys as a local resource! read more

I wish I could make a negative star rating. Mike from White Mtn Pool, I hope this review / documentary sheds light on areas that you could professionally improve upon.(Lack of communication, lack of integrity, lack of follow through) Much like the review from Rochester, I too needed a liner replaced on my pool for 2015. We called in mid March 2015. we were told we were 20 on the list and to come in and give a deposit, which we did! Starting in mid April we called to ask when they thought they would be there. Early May we were told. So we waited to mid May and called again. it was clear we had been forgot. no worries, stuff happens, but were told in 2 weeks... so we kept calling every 2 weeks, each time a new excuse, and then the same old questions about the size of the pool, and again told 2 weeks. Early June out of the blue we got a call from them asking our address again, it seemed they had a lost driver. So we gave them the address, and i work close to home so I ran out to meet the person. He was only there to take measurements, and literally told me he was too busy to answer any of my questions, that he was running late. Ok again we get it he was a man on a mission that day. I called the office to ask when we might see the real crew... 2 weeks i was told. One week later we received a call telling us yet another person had been to our home to measure YET AGAIN, and they felt the pool wall had sustained damage and was unusable. So it took a week to get a new quote from Mike. This is now Mid June!!. The quote was to replace the wall with a used one he had in his "bone yard" and install the new liner. again he promised to sneak us in in 2 weeks because HE felt we had been treated unfairly. Couple of days later we came home to find the old wall and liner had been removed. Again I call to find out what was going on. claims it would be another 2 weeks before they could come back. My wife waited until July 7th to call and ask what was going on.... Mike was not in the office that day and was told he would return our call. (Admittedly, she was probably slightly upset during her last phone call, but rude i doubt) I got a call on the 8th telling me he was returning my wife's RUDE message, and that she had threatened to take her business else where, and that he was fine with that because he had "60 other people to take our place". He offered to make it easy and mail me my deposit. I told him I was sad that our loyalty and business had such a low impact on him and that I'd prefer to walk into his showroom and look him in the eye as I take my money back. I can count on one hand, and still have fingers left on the number of product reviews (good or bad) I have written in my 40 years of life. White Mountain Pool & spas service / installation department was truly that bad. I hold Mike accountable! read more

White Mountain pools has been taking care of our hot tub and pool for years. They are wonderful, prompt and courteous and I feel like they always keep us in the loop. This year they installed a brand-new pool for us. I wish I could say I was pleased with the result but that wouldn't even touch how I feel about this experience! They were fantastic and my new pool is so much better than my old pool! They made it more safe, more accessible and just wonderful! I am so happy and would recommend them to absolutely anyone! My family is having a wonderful summer in our new pool! Thank you! Thank you! Thank you! read more

Would give zero if possible... Wasted almost $200 on chemicals for my small Intex 12' by 36" pool at their recommendation. Only to find out they had me adding things not needed, screwed the numbers (treating a 1700 gallon pool for what would have been needed on a 17,000 gallon pool based on their errors...) had to go in three times (pool chemical newbie and didn't know better)... Each time instead of admitting their mistake and doing anything about it, continued to sell me stuff to fix the problems their recommendations caused despite each time having brought in a sample of the water for analysis. Kept being told despite the milky white color and chemical readings I could still go in (despite me saying my 4 year old would be a heavy user of it... The 3rd trip the3rd person I spoke to said he wouldn't advise my 4 year old go in... Decided to go to another pool place that didn't sell me a thing, instead thy said every thing but the chlorine really wasn't needed for my size and type of pool, and to get rid of the calcium issue (4x's what should have been despite not being needed at all, because of their initial mistake) the only real fix was to drain and start again. Do yourself a favor, go to Custom Pools in newington and not this place... read more